Dispatch 101316

OCTOBER 13, 2016

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@MecklenburgEMS

For more info on the Health and Benefit Fair, contact HR at humanresources@medic911.com

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As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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It’s your health. Take control.

2017 is all about choice. No matter which plan you choose (PPO or Q-HDHP with HSA), all Medic employees can receive the following benefits: • • • • • •

Access to the same Cigna network of doctors, specialists and hospitals Preventive services covered at 100% Plan benefits covering all the same services, tests, procedures and prescriptions After you meet deductible, Cigna will cover 80% while you pay 20% until you meet your out of pocket maximum Exclusive Cigna discounts on health and wellness programs Online tools and services help you get healthy and stay healthy

For more info, contact HR at humanresources@medic911.com.

Or visit My Medic, Employee Benefits, 2017 Health Plans.

SEPTEMBER 2014

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OCT COMPLIANCE SAT, OCT 15 1600 - 2000

REQUIRED ATTENDANCE Lester Bailey, Jay Black, Robert Boykin, Tanaya Bryels, Matthew Campbell, Todd Childers, Chelsea Cline, William Coble, Ashley Cummings, Kennedy Deese, Cheryl Eudy, Shelly Forward, Mali Green, Ben Harris, Darlene Hicks, Nicolette Hodnett, Nicholas Howard, Cynthia Jefferson, Casey Jordan, Jeff Keith, Lance Lee, Amy Leirmoe, Julio Lizarazo, Courtenay Martinsen, Michael Miller, Melody Morrison, Chance Osborne, Chris Pinto, Hillary Ramsey, Brandis Ridenhour, Scott Rinehults, Stephen Robinette, Don Robinson, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Matthew Stegall, Josh Stiller, Tory Stokes, William Thomas, Douglas Valot, Jonathan Varalli and Nichole Washington

PLEASE NOTE: If your Annual Performance Review was in September and you did not attend class, you must contact Amy Broughton to attend a October class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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Kacey Cline David Reynolds Kayla Hough Stephen Henry Austin Joseph Andrew Smith Jason Queen Catherine Jordan Lester Oliva Julio Lizarazo Michael Campbell Maureen Townes Alexander Jones Milan Merges John Wagner Tabaitha Ritter Ryan Lowe

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Robert Bivens Jeremiah Ryle Laura Dellinger Daniel Baffaro Ashley Cummings John Wenham Veronica Westover Brian Walts Mary Rimmer Kiara Warren Marcus Ray Mary Malinowski Aaron Hopping Michael Stanford Janeice Washington

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SEPTEMBER 2014

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WHAT’S NEW THIS YEAR? For the 2016 biometrics and flu shot administration, we will use an on-line scheduling system. Please follow the below directions to register and schedule your appointments for both.

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Click on the following link: https://www.hsscreeningreg.com/login.php Login ID is: mcm Password is: healthy Create an account under the “New Customer Account Creation” box Enter all information requested and save your profile Once you are logged into the online scheduling portal, please click the “Create New Appointment” link Please schedule both your biometrics and flu shot appointment on the date in which you plan to attend the fair

WHAT CAN I DO BEFORE THE EVENT? • Register for biometrics and flu shot (see above instructions) • Online Open Enrollment • Online HRA Questionnaire WHAT DO I NEED TO BRING? • Cigna ID Card or Cigna Phone App IF I’VE HAD AN ANNUAL PHYSICAL (WELLNESS CHECKUP) OR COMPLETED AN HRA THIS YEAR AS A NEW HIRE, DO I STILL NEED TO COME TO THE HEALTH FAIR AND COMPLETE THE PROCESS? Yes. In the event that you’ve had a prior screening this year, you must still complete the entire HRA and biometric process during the Health Fair. The aggregate data is used to formulate wellness programs based on our employee population. You will also continue to receive discounted premiums by completing all necessary items during the event DO I NEED A FLU SHOT? Yes. Per policy 2.15, the Agency stresses that we are committed to providing a safe and healthy environment for our employees and community; therefore, flu shots are mandatory barring any medical or religious exemptions WHERE DO I PARK? If you’re attending the Health Fair and not scheduled to work, please park in the Overflow parking spaces, along Crosspointe Center Lane