Dispatch 101217

OCTOBER 12, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 10/6/17

EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 67% (GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

67:50

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9**

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 76%

RESPONSE TIMES P1: 97.05%/P2: 95.50% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 91.88%**

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:26* *P1 as of 9/15/17 Driver and Response Times as of 9/29/17

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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medic911.com

Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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On Saturday September 23, CMPD held their first SWAT Family Day. Designed for SWAT family members to experience the â&#x20AC;&#x2DC;life in a dayâ&#x20AC;&#x2122; of a SWAT (or a tactical paramedic) member, Medic employees and their families enjoyed food and fun-filled activities.

For more information, contact Brian Shimberg at brians@medic911.com

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medic911.com

SEPTEMBER 2014

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab

OCTOBER 2017

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For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Lester Bailey, Mark Baumgarten, Jose Beard, Thomas Black, Jay Black, Tanaya Bryels, Todd Childers, Meghan Clark, Chelsea Cline, Ashley Cummings, Kennedy Deese, Cheryl Eudy, Stephanie Fisher, Nancy Forward. Mali Green, Timothy Greene, Carl Greene II, Gregory Grevelding, Brittany Harris, Ben Harris, Darlene Hicks, Samantha Hiott, Nicolette Hodnett, David Hodnett, Nicholas Howard, Ethan Ivey, Cynthia Jefferson, Casey Jordan, Jeff Keith, Jacob Konigseder, Lance Lee, Courtenay Martinsen, Michael Miller, Melody Morrison, Chance Osborne, Chassity Phillips, Chris Pinto, Matthew Raborn, Hillary Ramsey, Lucas Ribbens, Lucius Rice, Brandis Ridenhour, Scott Rinehults, Hakiym Roach, Stephen Robinette, Donald Robinson, Laura Rohrer, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Matthew Stegall, Josh Stiller, Tory Stokes, Mark Strother, Wilson Tart II, Robbie Thomas, William Thomas, Adam Tolman, Douglas Valot, Jonathan Varalli, Nichole Washington and Joseph Woolf

OCTOBER INSERVICE No In-Service in October ASSESSMENT CENTER FRI, OCT. 20

0800 - 1700

SAFETY COMMITTEE WED, OCT. 25

1000 - 1200

SAFE TEEN SAT, OCT. 14

0700 - 1300

SEPTEMBER 2014 For more information, email PR@medic911.com

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Calling all MEDIC employees! Do you know a Paramedic who is looking to join one of the nationâ&#x20AC;&#x2122;s top performing EMS Agencies? MEDIC has a bonus program for both of you! All new hire Paramedics are eligible for a bonus and benefit up to $5,000 and if they mention you as the referral you too can get a bonus up to $1,000!

Paramedics $2,500 Sign-On Bonus *paid in two installments, $1,000 after FTO ride time and $1,500 upon upgrading to Crew Chief or your first annual employment date, whichever is first

Up to $2,500 Relocation Benefit *Paramedics moving 100-1,000 miles can get up to $1,500 after 90 days of employment *Paramedic moving 1,001+ miles can get up to $2,500 after 90 days of employment

Employee Referral Bonus $1,000 *paid out in 2 installments, $500 after candidate clears FTO time and $500 after candidate upgrades to Crew Chief or first annual employment date, whichever is first

For each new full-time certified Paramedic candidate Upcoming Assessment Dates: September 22nd October 20th November 17th December 15th For more information please contact Shane Anaya at ShaneA@medic911.com or 704-943-6083