Dispatch 100815

OCTOBER 08, 2015

OUR PATIENTS. OUR PEOPLE. OUR STEWARDSHIP. OUR PURPOSE.

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@MecklenburgEMS

Mark your calendars for Tuesday, October 20th and Wednesday, October 21st from 1:00—7:00 pm for this fun-filled event as we encourage all our Medic employees to be healthy, live well and retire strong.

companied by a parent, as there will not be a dedicated space to drop them off.

WHAT’S THE SAME AS LAST YEAR? • Employees must complete their biometrics, HRA Please attend the Health Fair in order to complete on-line questionnaire and flu shot (proof of) or the biometrics and on-line questionnaire, receive declination to received discounted premiums. immediate feedback on your health status, receive • Biometrics will continue to be administered by your flu shot and visit benefit vendors!

CIGNA with immediate review after results are produced.

WHAT’S DIFFERENT THIS YEAR VERSUS LAST YEAR • Flu shots will be covered by Medic if the employFOR THE HEALTH FAIR? ee does not have insurance. If you do have in• Since Medic no longer has Building Two, the surance through another provider, please bring event will be held exclusively in Post 100. your ID card.

• Med-One will not be utilized. Biometric screen- • Stickers will be given for flu shots. Please remove ings will be administered in the Medical Servicyour sticker from 2014 if possible prior to receives Conference Room 2 (behind the receptionist ing your 2015 shot and sticker. desk); employees MUST bring their CIGNA ID • Vendors will be available for employees and their cards. dependents to discuss benefits.

• Flu Shots will be administered in Administrative • Dependents may get flu shots if they are 18+ and Conference Room 1 (across from Dr. Swanson’s have their CIGNA ID card. office); employees MUST bring their ID badge • Completing the vendor bingo cards makes you and CIGNA ID cards. eligible for raffle giveaways.

• Vendors will be in the back area of the bay (where MedPat is administered).

Come to the Health Fair to make changes for open • On-line HRA questionnaire will be set-up on lap- enrollment and to discuss your benefits with HR and tops in the Corporate Compliance Room (behind the vendors that are here to help you! the gym).

• Employees MUST bring their CIGNA ID card to For more information about the 2015 Medic Health complete the biometrics and the flu shot. & Benefits Fair and all the planned activities, please • There will be no dedicated kids’ zone due to contact a member of the HR Department at Humanspace limitations. If you plan to bring your chil- Resources@medic911.com. dren, please make sure that they are always ac-

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As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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HEALTH AND BENEFIT FAIR

Office 127 sq. ft.

Vendors in Back of Bay

Vendors in Back of Bay

Check in with HR

Office 208 sq. ft.

Medical Services Conference Room 2 HRA Biometrics & Counseling

FREE FLU SHOTS

Logistics Window

Wash Bays

Corporate Compliance Room On-line HRA Questionnaire

Admin 1 Conference Room Flu Shots

When: 2015 Medic Health & Benefits Fair Tuesday, October 20th and Wednesday, October 21st from 1:00pm-7:00 pm

$25 for friends and family that are non-CIGNA members. If you have had a flu shot or plan to get one outside of Medic, please make sure to give confirmation documentation to Claudia Tetenbaum

by November 6th.

Where: In the Administrative Conference Room 1 (across from Dr. Swanson’s office)

Visit www.mycigna.com or contact Nurse Claudia at ext. 6100 or via e-mail at claudiat@medic911. com for more details.

this year if you are keeping your coverage the same for medical, dental and vision. You must fill out the following forms: 1. MedConnect/HRA Waiver form 2. Medic Holiday Pay/Accrue form 3. 2015 Flexible Spending Account form to renew your account

BENEFIT INFORMATION Who: OPEN ENROLLMENT FOR 2016 Premiums for the Employee Only FREE to ALL Medic employees This year’s Open Enrollment pe- and Employee+Child(ren) tiers (even those not covered by CIG- riod runs from Monday, October have increased slightly while the NA). Flu shots are also fee for any 5th through NOON, Friday, No- other two tiers have not. Please dependents 18+ in age covered vember 6th. Open Enrollment review all open enrollment mateunder our CIGNA. Medic employ- packets have been mailed out to rials that were sent to your home. ees must bring in their CIGNA ID the home of every benefit eligible By completing the HRA process Card (if covered under the plan) employee. and receiving a flu shot (or decliand Medic ID badge to obtain nation of), you will be eligible to confirmation sticker. The cost is You will not need to fill out a form receive the Medic subsidized rate 4 medic911.com

covering prior increases to the employee’s premiums.

• CIGNA will continue to administer our Medical and Dental Plans • CIGNA will also continue to administer the Agency’s basic life insurance and short term disability • United Healthcare will continue to administer our Vision coverage SUPPORT FOR STRESS, WEIGHT AND TOBACCO MANAGEMENT CIGNA will continue to cover select smoking cessation products and gastro bypass surgery. CIGNA’s LifeStyle Management Program continues to be part of our coverage which provides personalized support for stress, weight and tobacco management. To enroll, call 1-800-244-6224 or visit www.mycigna.com.

SAME-SEX DOMESTIC PARTNERSHIPS COVERAGE CHANGE CIGNA will not, however, cover same-sex domestic partnerships as of January 1, 2016. With the recent Supreme Court ruling, samesex couples must be married to be eligible for coverage.

CO-PAYS AND DEDUCTIBLES Please keep in mind that deductibles and co-pays continue to count towards the out-of-pocket maximum.

1-800-327.2251. Our second vendor is Bensinger, DuPont & Associates. Please visit www.eapbda. com, enter standard (lowercase) for log-in and eap4u (lowercase) as password or call 1-888-2936948, 24 hours a day.

Risk Assessments (HRA) for all employees. The HRA will give you feedback on how to focus on your specific health and wellness needs.

WHY PARTICIPATE IN THE HRA? • It’s FREE For more information about Open • It is required in order to receive Enrollment 2016, please be sure a significant decrease in your to contact a member of the HR health premiums department at: • Sharon Taulbert at sharont@ WHAT TO EXPECT medic911.com or via ext. 6086 The staff from CIGNA will perform • Linda Hendley at lindah@ biometric screenings on-site at medic911.com or via ext. 6089 the Health Fair. Immediately after • Jackie Manley at jacklynm@ biometrics are performed, you will medic911.com or via ext.6085 review your results with your ap• Brittany Murray at brittanys@ pointed medical professional. You medic911.com or via ext.6083 will then fill out the on-line HRA • Chelsea Cline at chelseac@ questionnaire using the biometric medic911.com or via ext. 6004 results you receive in your one-onone session. This can be done at HEALTH & BENEFITS FAIR the Health Fair or after the event ATTENDANCE but must be completed by Friday, If you are unable to attend this November 6th. The questionnaire year’s Health & Benefits Fair, is compiled of approximately 40 please e-mail Jackie Manley at questions regarding your overall jacklynm@medic911.com NO health and wellness and should LATER THAN Monday, October take approximately 5-10 minutes 19th at 12:00 pm. If there is an to complete. emergency that causes an absence after October 19th, contact A team from CIGNA (no Medic your immediate Supervisor and employees will be administerJackie Manley (704-943-6085). By ing HRA tests) will be set up attending the Health and Benefits in the Medical Services ConferFair and completing all require- ence Room 2 with privacy feaments, your insurance premiums tures to help administer the will be significantly discounted.

HRA process.

Please contact Jackie Manley di- Biometric screenings will be conrectly (jacklynm@medic911.com ducted as part of the Health Risk EMPLOYEE ASSISTANCE PRO- or 704-943-6085) if you have any Assessment GRAMS (EAPS) questions about the 2015 Health Don’t forget that we have two & Benefits Fair attendance policy. Height and Weight, BP, Lipid Profile (finger stick) and Glucose test (finger stick) exceptional EAP vendors that SEPTEMBER 2014 anyone living in your household WHAT IS A HEALTH RISK *Fasting is not required for the biometric screening. Be prepared to take your shoes may utilize. Our primary vendor ASSESSMENT? off for height and weight metrics.* is Business Health Services. Please Medical Staff from CIGNA will be visit www.bhsonline.com and en- on site during the 2015 Health & ter “MECKCO” to log on or call Benefits Fair to conduct Health medic911.com 5

OCTOBER COMPLIANCE Thu, Oct 8 Tue, Oct 13 Sat, Oct 17 Fri, Oct 23

0900 - 1300 0900 - 1300 1600 - 2000 1200 - 1600

OCTOBER IN-SERVICE Tue, Oct 20 Wed, Oct 21 Thu, Oct 22 Fri, Oct 23 Mon, Oct 26

Wed, Oct 28

Thu, Oct 29

REQUIRED ATTENDANCE Lester Bailey, Jay Black, Robert Boykin, Tanaya Bryels, Matthew Campbell, Todd Childers, Chelsea Cline, William Coble, Ashley Cummings, Kennedy Deese, Cheryl Eudy, Shelly Forward, Mali Green, Ben Harris, Brittany Harris, Darlene Hicks, Nicolette Hodnett, Nicholas Howard, Brendan Hutson, Cynthia Jefferson, Casey Jordan, Jeff Keith, Lance Lee, Amy Leirmoe, Julio Lizarazo, Courteany Martinsen, Michael Miller, Melody Morrison, Chance Osborne, Chris Pinto, Hillary Ramsey, Brandis Ridenhour, Courtney Riggan, Scott Rinehults, Stephen Robinette, Don Robinson, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Matthew Stegall, Josh Stiller, Tory Stokes, William Thomas, Douglas Valot, Jonathan Varalli, Nichole Washington and Nicholas Whitaker

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

PLEASE NOTE: If your Annual Performance Review was in September and you did not attend class, you must contact Amy Broughton to attend a October class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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OCT 2015 FRI

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8 COMPLIANCE 0900 - 1300

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13 COMPLIANCE 0900 - 1300

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17 COMPLIANCE 1600 - 2000

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20 INSERVICE 1000 - 1400

21 INSERVICE 1200 - 1600

22 INSERVICE 1000 - 1400

23 INSERVICE 0800 - 1200

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COMPLIANCE 1200 - 1600 25

26 INSERVICE 1200 - 1600 1800 - 2200

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28 INSERVICE 1200 - 1600 1800 - 2200

29 INSERVICE 1800 - 2200

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Summer may be almost over, but hockey is just around the corner!!

Public Safety Appreciation Night for Police, Fire & EMS is on Saturday, October 10th. The Hurricanes take on the Detroit Red Wings.

This is opening night and there will be a pre-game plaza party with music and family fun. Also, each fan will receive a Hurricanes hat at the game.

To pick, purchase and print your seats., visit www.carolinahurricanes.com/publicsafety.

Please use the promo code “PublicSafety” THIS IS NOT A MEDIC SPONSORED EVENT. For more info, please contact Thomas Basile at thomasb1@medic911.com.

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