Dispatch 100616

OCTOBER 6, 2016

medic911.com

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@MecklenburgEMS

Just a friendly reminder regarding Medicare and Medicaid compliance requirements for EPRC documentation. The agency is unable to bill Medicare or Medicaid for any transport that doesn’t meet these guidelines.

• Please ensure that you obtain the appropriate signatures for transports when patients are unable to sign. If the patient is unable to sign and you select mental or physically incapable as the reason the patient was unable to sign the ticket, then the narrative and subjective portion of the ticket should indicate why the patient was mentally or physically incapable of signing on their on-behalf. If the patient’s condition alone does not support why they could not sign, please add a sentence at the end of your comments as to why the patient was unable to sign.

• (Not having access to the patient at the hospital is not considered a valid reason for not getting a signature) • When selecting the Patient Conditions under the Billing Portion of Siren, please ensure your narrative and subjective portion of the ticket supports your selection.

• We are at a 90% matching rate with our HL7 hospital patient demographics matching process. Crews can help increase our matching % by remembering to record the patient’s name, social security number, and the admitting facilities account number. For CHS and Novant facilities this account number will be known as the CSN number. If you are transporting a trauma patient please get their trauma pack name and trauma pack number.

For more info, please contact Shelly Miller at shellym@medic911.com

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Not a Medic sponsored event.

Please contact the event organizer directly.

As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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WHAT’S NEW THIS YEAR? For the 2016 biometrics and flu shot administration, we will use an on-line scheduling system. Please follow the below directions to register and schedule your appointments for both.

• • • • • • •

Click on the following link: https://www.hsscreeningreg.com/login.php Login ID is: mcm Password is: healthy Create an account under the “New Customer Account Creation” box Enter all information requested and save your profile Once you are logged into the online scheduling portal, please click the “Create New Appointment” link Please schedule both your biometrics and flu shot appointment on the date in which you plan to attend the fair

WHAT CAN I DO BEFORE THE EVENT? • Register for biometrics and flu shot (see above instructions) • Online Open Enrollment • Online HRA Questionnaire WHAT DO I NEED TO BRING? • Cigna ID Card or Cigna Phone App IF I’VE HAD AN ANNUAL PHYSICAL (WELLNESS CHECKUP) OR COMPLETED AN HRA THIS YEAR AS A NEW HIRE, DO I STILL NEED TO COME TO THE HEALTH FAIR AND COMPLETE THE PROCESS? Yes. In the event that you’ve had a prior screening this year, you must still complete the entire HRA and biometric process during the Health Fair. The aggregate data is used to formulate wellness programs based on our employee population. You will also continue to receive discounted premiums by completing all necessary items during the event DO I NEED A FLU SHOT? Yes. Per policy 2.15, the Agency stresses that we are committed to providing a safe and healthy environment for our employees and community; therefore, flu shots are mandatory barring any medical or religious exemptions WHERE DO I PARK? If you’re attending the Health Fair and not scheduled to work, please park in the Overflow parking spaces, along Crosspointe Center Lane

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WHAT’S NEW THIS YEAR? • You can make an appointment online and schedule a time for biometrics and flu shot. (Insert info about online scheduling process Jackie gave you.)

• Healthcare consultants will be on-site for one-on-one meetings to discuss the 2017 Medical Plan Options.

• All benefit eligible employees will MUST enroll or waive coverage. Computers will be at the Health Fair to complete this process.

• Enrollment for all benefits will be online!

WHAT’S SAME FROM LAST YEAR? • Flu Shots will be administered in Administrative Conference Room 1 (across from Kevin Staley’s office); employees MUST bring their ID badge and CIGNA ID cards or the MyCigna phone app.

• Vendors will be in the back area of the bay (where MedPat is administered).

• On-line HRA questionnaire will be set-up in the bay area near the vendors.

• There will be no dedicated kids’ zone due to space limitations.

• Biometric screenings will be administered in the Medical Services Conference Room 2 (behind the receptionist desk); employees MUST bring their CIGNA ID cards or the MyCigna phone app.

• Employees must complete their biometrics, HRA on-line questionnaire and flu shot (proof of) or declination to received discounted premiums.

• Biometrics will continue to be administered by CIGNA with immediate counseling after results are produced.

• Flu shots will be covered by Medic if the employee does not have insurance. If you do have insurance through another provider, please bring your ID card.

• Stickers will be given for flu shots. Please remove your sticker from 2016 if possible prior to receiving your 2017 shot and sticker.

• Vendors will be available for employees and their dependents to discuss benefits.

• Dependents may get flu shots if they are 18+ and have their CIGNA ID card.

• Completing the vendor game cards makes you eligible for raffle giveaways.

• Only if you have approved time off during the dates of the Health Fair will you be allowed to complete a make-up session. You must notify Jackie Manley at jacklynm@medic911.com by Monday, October 17th at 12:00pm if you have approved leave and cannot make either date for the event, otherwise you will NOT be eligible for the make-up session.

Questions? Please contact humanresources@medic911.com

SEPTEMBER 2014

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OCT COMPLIANCE FRI, OCT 7 MON, OCT 10 WED, OCT 12 SAT, OCT 15

0800 - 1200 1000 -1400 1400 - 1800 1600 - 2000

OCT INSERVICE FRI, OCT 7 MON, OCT 10

WED, OCT 12

THU, OCT 13

REQUIRED ATTENDANCE Lester Bailey, Jay Black, Robert Boykin, Tanaya Bryels, Matthew Campbell, Todd Childers, Chelsea Cline, William Coble, Ashley Cummings, Kennedy Deese, Cheryl Eudy, Shelly Forward, Mali Green, Ben Harris, Darlene Hicks, Nicolette Hodnett, Nicholas Howard, Cynthia Jefferson, Casey Jordan, Jeff Keith, Lance Lee, Amy Leirmoe, Julio Lizarazo, Courtenay Martinsen, Michael Miller, Melody Morrison, Chance Osborne, Chris Pinto, Hillary Ramsey, Brandis Ridenhour, Scott Rinehults, Stephen Robinette, Don Robinson, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Matthew Stegall, Josh Stiller, Tory Stokes, William Thomas, Douglas Valot, Jonathan Varalli and Nichole Washington

0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

PLEASE NOTE: If your Annual Performance Review was in September and you did not attend class, you must contact Amy Broughton to attend a October class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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SUN

MON

TUE

WED

THU

OCT 2016 FRI

SAT 1

2

3

4

5

6

7 COMPLIANCE 0800 - 1200

8 SAFE TEEN 0700 - 1800

INSERVICE 0800 - 1200 9

10 COMPLIANCE 1000 - 1400

11 NEW HIRE CLASS STARTS

INSERVICE 1200 - 1600 1800 - 2200

12 COMPLIANCE 1400 - 1800

13 INSERVICE 1800 - 2200

14

15 COMPLIANCE 1600 - 2000

INSERVICE 1200 - 1600 1800 - 2200

16

17

18

19

20

21 ASSESSMENT CTR 0800 - 1700

22

23

24

25

26

27

28

29

30

31

SEPTEMBER 2014

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It’s your health. Take control.

Where can I learn more?

It’s your health. Take control.

What are the 2 medical health plan differences?

1. Short video to explain this further: youtube.com/watch?v=j9K9Xs40-cY 2. At an October Inservice (Admin will be required to attend a session) - October 4 @ 10:00 am - October 5 @ 12:00 noon - October 6 @ 10:00 am - October 7 @ 8:00 am - October 10 @ 12:00 noon or 18:00 - October 12 @ 12:00 noon or 18:00 - October 13 @ 18:00 3. The Health Fair, Oct 18th and 19th For more info, contact HR at humanresources@medic911.com. Or visit My Medic, Employee Benefits, 2017 Health Plans.