Dispatch 092817

SEPTEMBER 28, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 09/22/17

EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 67%

(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

67:47

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 71%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.01%/P2: 95.45% P3: 92.64%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:26* *P1 and Agency Driver as of 9/15/17

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

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The BEST Healthy Breakfast Tacos Vegetarian, Gluten-Free {{ ingredients }} • 4 corn tortillas • 4 eggs • 1 cup black beans, canned • 1/2 avocado • 1 cup grape tomatoes • 1/4 cup fresh cilantro leaves {{ instructions }} 1. Heat the tortillas over medium heat in a pan (to desired amount). Set aside.

2. Cook the eggs over medium heat. Once cooked, place in each tortilla.

3. Heat up the black beans and place in tortillas.

4. Slice the avocado and tomatoes. Place in tortillas.

5. Top with cilantro and enjoy!

For more information, visit jaroflemons.com

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab

OCTOBER 2017

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For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Lester Bailey, Mark Baumgarten, Jose Beard, Thomas Black, Jay Black, Tanaya Bryels, Todd Childers, Meghan Clark, Chelsea Cline, Ashley Cummings, Kennedy Deese, Cheryl Eudy, Stephanie Fisher, Nancy Forward. Mali Green, Timothy Greene, Carl Greene II, Gregory Grevelding, Brittany Harris, Ben Harris, Darlene Hicks, Samantha Hiott, Nicolette Hodnett, David Hodnett, Nicholas Howard, Ethan Ivey, Cynthia Jefferson, Casey Jordan, Jeff Keith, Jacob Konigseder, Lance Lee, Courtenay Martinsen, Michael Miller, Melody Morrison, Chance Osborne, Chassity Phillips, Chris Pinto, Matthew Raborn, Hillary Ramsey, Lucas Ribbens, Lucius Rice, Brandis Ridenhour, Scott Rinehults, Hakiym Roach, Stephen Robinette, Donald Robinson, Laura Rohrer, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Matthew Stegall, Josh Stiller, Tory Stokes, Mark Strother, Wilson Tart II, Robbie Thomas, William Thomas, Adam Tolman, Douglas Valot, Jonathan Varalli, Nichole Washington and Joseph Woolf

OCTOBER INSERVICE No In-Service in October ASSESSMENT CENTER FRI, OCT. 20

0800 - 1700

SAFETY COMMITTEE WED, OCT. 25

1000 - 1200

SAFE TEEN SAT, OCT. 14

0700 - 1300

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