Dispatch 092216

SEPTEMBER 22, 2016

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

Crews: Lester Bailey and Norman Daye Keisha Boyer and Brittany Harris

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As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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As previously announced, Mecklenburg County is making changes to the health insurance offerings for 2017. Every eligible Medic employee will need to elect or opt-out of health insurance for the coming year. The medical plans for 2017 are a Preferred Provider Organization (PPO) or a Qualified – High Deductible High Plan (Q-HDHP) with a Health Savings Account (HSA).

No matter which health insurance plan you choose, you’ll receive the following benefits: 1. Access to the same Cigna network of doctors, specialists and hospitals 2. Preventive services covered at 100% 3. Plan benefits covering all the same services, tests, procedures and prescriptions 4. After you meet deductible, Cigna will cover 80% while you pay 20% until you meet your out of pocket maximum 5. Exclusive Cigna discounts on health and wellness programs 6. Online tools and services help you get healthy and stay healthy SO WHAT ARE THE MEDICAL PLAN DIFFERENCES? PPO stands for Preferred Provider Organizations which are considered a more traditional form of health insurance because you pay a predetermined co-pay amount for a visit to a doctor, ER, urgent care or for a prescription. For the convenience of co-pays, you have higher premiums taken out of each paycheck.

Q-HDHP stands for Qualified High Deductible Health Plan and may be called a Consumer Driven Health Plan because it is built for those who want take control of more aspects of their health insurance spending. You have lower premiums taken out of each paycheck, but you pay the higher Cigna discounted amount for a visit to a doctor, ER, urgent care or for a prescription, instead of the set co-pay amount.

HSA stands for Health Savings Account which allows the eligible participants of a Q-HDHP to put away money pre-tax to use for allowable medical expenses. The HSA is owned by the employee and any balance rolls over from year to year, accrues interest and is portable in the event you retire or change employers.

WHERE CAN I LEARN MORE? There are three ways you can learn more: 1. Short video to explain this further: https://www.youtube.com/watch?v=j9K9Xs40-cY 2. At an October Inservice (Admin will be required to attend a session) 3. The Health Fair, Oct 18th and 19th

October 4 @ 10:00 am

October 5 @ 12:00 noon

October 6 @ 10:00 am

October 7 @ 8:00 am

October 10 @ 12:00 noon or 18:00

October 12 @ 12:00 noon or 18:00

October 13 @ 18:00

Rest assured, both the PPO and Q-HDHP offer the same level of insurance coverage with the same Cigna network for providers. The difference is in how you pay for these services. We will continue to provide you information and resources to help you decide which plan is the best option for your family to include an administrative in-service schedule during the first two weeks of October.

We will continue to provide you information and resources to help you decide which plan is the best option for your family.

For more info, please contact a HR representative at humanresources@medic911.com

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It’s your health. Take control.

2017 is all about choice. No matter which plan you choose (PPO or Q-HDHP with HSA), all Medic employees can receive the following benefits: • • • • • •

Access to the same Cigna network of doctors, specialists and hospitals Preventive services covered at 100% Plan benefits covering all the same services, tests, procedures and prescriptions After you meet deductible, Cigna will cover 80% while you pay 20% until you meet your out of pocket maximum Exclusive Cigna discounts on health and wellness programs Online tools and services help you get healthy and stay healthy

For more info, contact HR at humanresources@medic911.com.

Or visit My Medic, Employee Benefits, 2017 Health Plans.

SEPTEMBER 2014

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OCT COMPLIANCE TUE, OCT 4 THU, OCT 6 FRI, OCT 7 MON, OCT 10 WED, OCT 12 SAT, OCT 15

1000 - 1400 1400 - 1800 0800 - 1200 1000 -1400 1400 - 1800 1600 - 2000

OCT INSERVICE TUE, OCT 4 1000 - 1400 WED. OCT 5 1200 - 1600 THU, OCT 6 1000 - 1400 FRI, OCT 7 0800 - 1200 MON, OCT 10 1200 - 1600 1800 - 2200

REQUIRED ATTENDANCE Lester Bailey, Jay Black, Robert Boykin, Tanaya Bryels, Matthew Campbell, Todd Childers, Chelsea Cline, William Coble, Ashley Cummings, Kennedy Deese, Cheryl Eudy, Shelly Forward, Mali Green, Ben Harris, Darlene Hicks, Nicolette Hodnett, Nicholas Howard, Cynthia Jefferson, Casey Jordan, Jeff Keith, Lance Lee, Amy Leirmoe, Julio Lizarazo, Courtenay Martinsen, Michael Miller, Melody Morrison, Chance Osborne, Chris Pinto, Hillary Ramsey, Brandis Ridenhour, Scott Rinehults, Stephen Robinette, Don Robinson, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Matthew Stegall, Josh Stiller, Tory Stokes, William Thomas, Douglas Valot, Jonathan Varalli and Nichole Washington

OCT INSERVICE, CON’T WED, OCT 12 1200 - 1600 1800 - 2200 THU, OCT 13 1800 - 2200

PLEASE NOTE: If your Annual Performance Review was in September and you did not attend class, you must contact Amy Broughton to attend a October class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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SUN

MON

TUE

WED

THU

OCT 2016 FRI

SAT 1

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9

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10 COMPLIANCE 1000 - 1400

4 COMPLIANCE 1000 - 1400

5 SAFETY MTG 1000 - 1200

6 COMPLIANCE 1400 - 1800

7 COMPLIANCE 0800 - 1200

INSERVICE 1000 - 1400

INSERVICE 1200 - 1600

INSERVICE 1000 - 1400

INSERVICE 0800 - 1200

11 NEW HIRE CLASS STARTS

12 COMPLIANCE 1400 - 1800

13 INSERVICE 1800 - 2200

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15 COMPLIANCE 1600 - 2000

INSERVICE 1200 - 1600 1800 - 2200

8 SAFE TEEN 0700 - 1800

INSERVICE 1200 - 1600 1800 - 2200

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21 ASSESSMENT CTR 0800 - 1700

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A couple weeks ago, one local family found out just how dangerous Anaphylaxis can be. A family dialed 911 after they noticed the symptoms.

Dispatcher Chris Craddock gave instructions over the phone to use an Epi-pen to treat the allergic attack. Chris stayed on the phone until our first responder partners Davidson Fire Davidson arrived. Additional lifesaving treatments were administered on-scene. The patient was transported to Novant Huntersville by Kelly McCarthy and Jose Rivera. If not for the family staying calm, following instructions, and being prepared with an Epi-pen, the situation would have been more challenging.

Great job to the Medic team, Emergency Medical Dispatcher, Chris Craddock, Paramedic Kelly McCarthy, and Paramedic Crew2014 Chief SEPTEMBER Jose Rivera.

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VitaMin Vital health information in a minute

Be your best with better sleep Getting a good night’s sleep can make a positive difference in many areas of your life and health – from mental alertness and memory to heart health and fighting off the common cold. You might be surprised by all of the benefits of sleep.

Sleep on it. Have a problem to solve or decision to make?

There’s some evidence that “sleeping on it” really helps.

A small study suggests that a full night’s sleep can improve your thinking skills, such as decision-making.1

had good-quality sleep had quicker recovery from stressors to skin, such as environmental toxins and sun damage. Poor sleepers had increased signs of skin aging.5

Take the edge off. When you’re tired, your body may be more sensitive to pain. How to fix it? Get more sleep.

One study showed that mildly sleep-deprived people had less pain sensitivity during the day when they increased their sleep time at night.2

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Finish strong. Research suggests that increasing sleeping time can improve athletic performance.3 Snooze to lose. Getting the rest you need may help your diet and exercise efforts. Dieters in a sleep-lab study who were well rested lost more fat than those who were sleep deprived. When dieters got less sleep, they felt hungrier during the day.4 Give your skin a healthy glow. Deep sleep is the prime time for the skin to repair itself. In a clinical trial, those who

Set the stage for sound sleep

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Exercise during the day. It can make your body feel relaxed and tired come nighttime.

Avoid cigarettes. Nicotine can cause sleeplessness and shallow sleeping.

Cut out caffeine after your evening meal.

Hide clocks. After setting your alarm, turn the clock away to avoid the stress of watching each minute pass by.

Don’t read or do work in bed.

Stay away from things that upset you before bedtime.

Try aromatherapy. Breathing in scents from lavender and other essential oils may help you relax and sleep at night.

Sources: 1. University of Massachusetts Amherst. “‘Sleep on it’ is sound, science-based advice, study suggests.” ScienceDaily.

June 2011. http://www.sciencedaily.com/releases/2011/06/110607094849.htm (accessed May 20, 2014) 2. Roehrs TA; Harris E; Randall S; Roth T. “Pain sensitivity and recovery from mild chronic sleep loss.” Sleep Journal. 2012. http://www.journalsleep.org/ViewAbstract.aspx?pid=28718 (accessed May 20, 2014) 3. Stanford Sleep Disorders Clinic and Research Laboratory. “The effects of sleep extension on athletic performance in collegiate basketball players.” Published in the Journal of Sleep, July 2011. http://www.ncbi.nlm.nih.gov/ pubmed/21731144 (accessed May 20, 2014) 4. University of Chicago Medical Center. “Sleep loss limits fat loss.” ScienceDaily. October 2010. http://www.sciencedaily.com/releases/2010/10/101004211637.htm (accessed May 20, 2014) 5. University Hospitals Case Medical Center. “Sleep deprivation linked to aging skin, study suggests.” ScienceDaily. July 2013. http://www.sciencedaily.com/releases/2013/07/130723155002.htm (accessed May 20, 2014) This is intended to be general health information and not medical advice or services. You should consult your doctor for medical advice or services, including seeking advice prior to undertaking a new diet or exercise program.

“Cigna” and the “Tree of Life” logo are registered service marks, and “Together, all the way.” is a service mark, of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries and not by Cigna Corporation. Such operating subsidiaries include Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Health Management, Inc., Cigna Behavioral Health, Inc., vielife Limited, and HMO or service company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. All models are used for illustrative purposes only.

878147a 10/15 © 2015 Cigna. Some content provided under license.