SEPTEMBER 21, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 09/15/17
EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 66% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:35
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 70%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 96.66%/P2: 95.96% P3: 92.43%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:26
The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
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KEVIN STALEY Distinguished Service Award
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SEPTEMBER 2014
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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training. In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable. If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com. • Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab
OCTOBER 2017
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For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com. ATTENDEES Lester Bailey, Mark Baumgarten, Jose Beard, Thomas Black, Jay Black, Tanaya Bryels, Todd Childers, Meghan Clark, Chelsea Cline, Ashley Cummings, Kennedy Deese, Cheryl Eudy, Stephanie Fisher, Nancy Forward. Mali Green, Timothy Greene, Carl Greene II, Gregory Grevelding, Brittany Harris, Ben Harris, Darlene Hicks, Samantha Hiott, Nicolette Hodnett, David Hodnett, Nicholas Howard, Ethan Ivey, Cynthia Jefferson, Casey Jordan, Jeff Keith, Jacob Konigseder, Lance Lee, Courtenay Martinsen, Michael Miller, Melody Morrison, Chance Osborne, Chassity Phillips, Chris Pinto, Matthew Raborn, Hillary Ramsey, Lucas Ribbens, Lucius Rice, Brandis Ridenhour, Scott Rinehults, Hakiym Roach, Stephen Robinette, Donald Robinson, Laura Rohrer, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Matthew Stegall, Josh Stiller, Tory Stokes, Mark Strother, Wilson Tart II, Robbie Thomas, William Thomas, Adam Tolman, Douglas Valot, Jonathan Varalli, Nichole Washington and Joseph Woolf
OCTOBER INSERVICE TUE, OCT. 3 WED, OCT. 4 THU, OCT. 5 FRI, OCT. 6 MON, OCT. 9 TUE, OCT. 10 WED, OCT. 11 THU, OCT. 12 FRI, OCT. 13 MON, OCT 16
1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400
ASSESSMENT CENTER FRI, OCT. 20
0800 - 1700
SAFETY COMMITTEE WED, OCT. 25
1000 - 1200
SAFE TEEN SAT, OCT. 14
0700 - 1300
SEPTEMBER 2014
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JOB DESCRIPTION JOB TITLE: DEPARTMENT: REPORTS TO:
Paramedic Field Training Officer Medical Services Trevor Taylor
SUMMARY The Field Training Officer provides training, coaching, and mentoring for clinical skills, operational performance and customer service to newly-hired employees of the Agency during their initial orientation period as well as practical skill preceptorship for Paramedic and EMT students from various teaching institutions and training centers. The FTO is also responsible to meet the job requirements and expectations for a Paramedic Crew Chief to include administering basic and advanced life support and stabilization procedures to patients at the accident or illness scene, transporting patients to medical facilities and supervising and coordinating ambulance unit activities during an assigned shift. DUTIES AND RESPONSIBILITIES Train all newly-hired employees to meet or exceed Agency standards to include operational and clinical performance. Help prepare assigned new hire for success with Oral Boards and Scope of Practice. Mentor newly-hired employees with the transition into the Agency to include area orientation, operational guidance, Standards of Behavior and Agency protocol review. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum of 3 years’ experience as a Paramedic, does not have to be only at Mecklenburg EMS Agency. Minimum of 2 year’s experience as a Crew Chief with Mecklenburg EMS Agency, does not have to be consecutive years. Open to any full-time ALS 911 Crew Chief with exception of supervisory or airport staff. CANNOT hold a position of Relief Operations Supervisor due to the expanded duties. Current with all In-Service and Corporate Compliance Training. No definitive Level 1 or 2 Medical Incident Reviews within the past 12 months. No Level 2 or higher disciplinary actions within the past 12 months. Must have a previous FISDAP score equal to or greater than 72, OR successfully completed both the written and skills portions of the National Registry Exam within the past 12 months. FISDAP retesting will be allowed but must be completed prior to application deadline. Interested applicants please complete the internal online application and upload both a formal letter of interest and a letter of recommendation from a full time Supervisor no later than 5:00 P.M. on September 29, 2017 at https://medic911-internal.candidatecare.jobs/ SALARY RANGE. This position receives a 10% increase in pay, not to exceed the current Crew Chief maximum salary INTERVIEW PREPARATION Interview preparation is available to all Medic employees. The interview preparation packs are available at these four locations: Avesta, HR Forms (file holder outside the HR Office), computer room and My Medic. If you have any further questions please contact Shane Anaya at ShaneA@medic911.com or Office: 704-943-6083
The Agency's Privacy Practices are available for review – Please ask the receptionist for a copy.