Dispatch 091417

SEPTEMBER 14, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 09/08/17

EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 67% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

67:33

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 70%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.55%/P2: 95.15% P3: 92.06%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:33

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

2

medic911.com

Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

medic911.com

3

Beaver, Cameron M. 1 Canup, Renee G. 1 Klass, Siobhan W. 1 Roinick, James M. 1 Smathers, Maureen R. 2 Adams, Maxwell H. 5 Colvin, Cory L. 5 Heptinstall, Shaun R. 5 Hightshoe, Angela C. 6 Goodman, Randolph L. 7 Phillips, Kenneth L. 7 Robinson, Toby M. 8 White, Jennifer J. 8 Rinehults, Scott M. 9 Kaufman, Angela M. 10 Kern, Mark B. 10 McCarley, Anna F. 10 Nunnery, Savannah P. 10 Thackston, Benjamin W. 10 Dudkowski Jr, Michael A. 11 Sneed, Jordan L. 11 Deese, Kennedy B. 12 Fisher, Stephanie A. 14 Lee, Lance L. 15 Slagle, Jennifer E. 15 Astrike, Benjamin A. 18 Garrison, Lindsay A. 18 Gaston, Dena C. 18 Starnes, Gene M. 18 Ham, Naomi V. 19 Hinson, Sarah E. 19 Rivera, Jose E. 19 Brown, David W. 20 McKenzie, Robert D. 21 Cooper, Curtis N. 22 Scott, Patrick E. 22 Craddock, Christopher M. 23 Gilliam, Kyle G. 24 Ramsey, Hillary E. 25 Sherard, Karen B. 25 Maki, Elizabeth E. 26 Stiller, Joshua L. 26 Crago, Amanda G. 28 Hildreth, Marie C. 28 Johnson, Tiffany B. 29 Kennerly, Samuel D. 29 Little, Douglas B. 30 Manning, Jimmy L. 30 Ryan, John E. 30

4

medic911.com

SEPTEMBER 2014

medic911.com

5

COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business hours

SEPTEMBER 2017

• You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Tiffany Archibald, Joshua Baissana, Luis Barrera, Amber Barrera, Doug Bell, Kristin Carriker, Anne Carter, Kevin Carter, Katherine Cornelius, Bhavna Dhillon, Laurel Feola, Jenna Galanti, Ray Hanna, Russell Harrell, Linda Hendley, Allison Infinger, Abby John, Tiffany Johnson, Kim Krakower, Lakisha Lee, Rebecca Lee, Amy Leirmoe, Jake Lowe, Mikhail Makarov, Jason Marshall, Megan McCarley, Gabe McGaha, Adrianne McGinnis, Robert McKenzie, Brian Miller, Victoria Moore, Thomas Muhammad, Robert Owens, Joe Penner, Heber Portela Da Rosa, Ryan Powell, Helen Reed, Michael Stanford. Christina Stauber, Steven Vandeventer, James Wilkinson, Andrew Williams, Donnell Wilson, Lisa Wilson, Joan Wisham and Jesse Wolfram

SEPTEMBER INSERVICE FRI, SEP. 15 1000 - 1400 MON, SEP 18 1000 - 1400 ASSESSMENT CENTER FRI, SEP. 20

0800 - 1700

SAFETY COMMITTEE WED, SEP. 20

1000 - 1200

SAFE TEEN SAT, SEP. 16

0700 - 1300

SEP. 4 LABOR DAY

6

medic911.com

ADMIN OFFICE CLOSED

AUGUST COMMENDATIONS Jeremiah Allen, Elizabeth Ansley-Fisona, Jacob Atkinson, Daniel Baffaro, Lester Bailey (3), Josiah Balbuena, Amber Barrera (2), Luis Barrera (2), Mark Baumgarten, Terran Berry, Lukas Biebinger (3), Kyle Bielan (4), RaShae Billings, Ronisha Black, Scott Blair (2), Max Bolgrin, Daniel Boyer, Nickolas Bringolf (3), Allison Brinzey, Christopher Brown, David Brown, Lee Brown, Dalton Burleson, Paul Burns, James Cail (3), James Camarena, Renee Canup, Corey Carpenito (2), Anne Carter (2), Kevin Carter (2), William Carter (2), Paul Cash, Meghan Clark, Ryan Clark (3), Braxton Clarke(3), Stephen Collado, Cory Colvin, Michael Conklin (3), Jessica Cook (2), Dale Cordice (2), Katherine Cornelius, Christopher Craddock, Amanda Crago, Donald Creason, Hunter Cromwell (2), Rebecca Crone, Alexis Cummins, Luke Danek, Jennifer Dollar, Shauna Downs, Kyesha Dula, Ruben Echeverry, Yolanda Edmonds, Andrew Ek, Emma Engberg, Donald Eslick (2), Brendan Ferguson (2), Anthony Ferrante, John Fisher, Miguel Flechas (5), Marshall Fletcher, Scott Forbes, Kathryn Furphy (2), Joseph Garrell, Lindsay Garrison, Dena Gaston, John Gibson, William Gibson, Kyle Gilliam, Candace Gilliland, Jeffrey Glenn, Jacob Gooden (2), Randolph Goodman (2), Robert Graf (2), Rheba Graham-James (2), Timothy Greene, Eric Hall (2), Raymond Hamilton (4), Robert Harford (2), Ethan Harrison (2), Rebekah Hart-Oâ&#x20AC;&#x2122;Sullivan, Stephen Hayes, Stephen Henry, David Hewitt (2), Sarah Hinson (4), Samantha Hiott (3), Nicolette Hodnett, Samuel Hord, Kathy Houston, Nicholas Howard (2), Eric Hudspeth, John Hunt, Bobbi Hurst, Christy Iyoob (3), Angela Johnson, Matthew Johnson, Tiffany Johnson, Samuel Jones, Trueman Jones (2), Casey Jordan, Catherine Jordan, Allison Kerley, Mark Kern, Madison Kiger, Jamaar Knowlden, Jacob Konigseder, John Kraynik (4), Christopher Lamb, Robin Lamb (2), Lance Lee, Rebecca Lee, Malcolm Leirmoe, Kaitlin Lewis (2), Matthew Lewis, Kenneth Lockard, Nicholas Lommerse (2), Jacob Lowe, Ryan Lowe, Vashti Lynch (2), Mikhail Makarov (2), Taylor Marcus, Jason Marshall, Tracy Martin (2), Courtenay Martinsen (2), Kelly McCarthy, Masayo McCormick, Gabriel McGaha (3), Robert McKenzie (2), Randall McKown (9), Matthew McPherson, Milan Merges, Veronica Michaelis (3), Brian Miller (2), Eric Morrison, Thomas Muhammad, Brian Murphy, Jeremy Murphy, Kara Murray, Jacob Nelson, Barry Nixon, Arthur Nolan, Christopher Noll (4), Savannah Nunnery, Oluwafemi Opelami (2), Kevin Orr, Karl Ottesen (2), Donald Overcash, Joshua Parker, Macon Parker, Robert Parker, Christopher Peet, Gabrielle Pegram, Albert Pendlay (3), Aaron Peppel, Chassity Phillips, Howard Pittman (2), Susan Pollich, Michael Pomeroy (2), Ryan Powell, Ian Priola, Matthew Raborn (2), Christine Ranjit, Christopher Reinig, Lucas Ribbens, Brandis Ridenhour (2), Michael Rider (2), Mary Rimmer, Scott Rinehults, Gary Rizzo, Hakiym Roach, Charles Robinson, Laura Rohrer, Bradley Rowland, John Ryan (2), Michael Santeramo, Ryan Schott, Addison Schroeder, Benjamin Shaw (2), Brian Shimberg, Christopher Simmons, Thomas Slack, Ashley Smith (2), Brian Smith (3), Lindsay Smith (3), Robert Smith, Stacen Smith, Jordan Sneed, Craig Sovinsky, Kevin Staley, Christina Stauber (2), Matthew Stegall, Richard Steinbroner (3), Christopher Stephens, Michael Stratton (2), Alexis Tewell, Benjamin Thackston, David Toney, Maureen Townes (2), Jeffrey Tumas, Jonathan Varalli (2), Melaine Varnadore, Andrew Walker, Michael Walker, Joshua Wallace, Brian Walts, Nichole Washington (4), Rebecca Wearmouth, Emily Webster, John Wenham (3), Jessica West, Matthew West, Jennifer White (3), Andrew Williams (2), Jeffrey Williams (2), Travis Williams, Jesse Wolfram and Wilson Woods

SEPTEMBER 2014

medic911.com

7

Calling all MEDIC employees! Do you know a Paramedic who is looking to join one of the nationâ&#x20AC;&#x2122;s top performing EMS Agencies? MEDIC has a bonus program for both of you! All new hire Paramedics are eligible for a bonus and benefit up to $5,000 and if they mention you as the referral you too can get a bonus up to $1,000!

Paramedics $2,500 Sign-On Bonus *paid in two installments, $1,000 after FTO ride time and $1,500 upon upgrading to Crew Chief or your first annual employment date, whichever is first

Up to $2,500 Relocation Benefit *Paramedics moving 100-1,000 miles can get up to $1,500 after 90 days of employment *Paramedic moving 1,001+ miles can get up to $2,500 after 90 days of employment

Employee Referral Bonus $1,000 *paid out in 2 installments, $500 after candidate clears FTO time and $500 after candidate upgrades to Crew Chief or first annual employment date, whichever is first

For each new full-time certified Paramedic candidate Upcoming Assessment Dates: September 22nd October 20th November 17th December 15th For more information please contact Shane Anaya at ShaneA@medic911.com or 704-943-6083