Dispatch 091015

SEPTEMBER 10, 2015

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

Follow us www.facebook.com/UNCCharlotteEMS Founded in 1980, the UNC Charlotte EMS Management Institute continues to be on the forefront of university-sponsored leadership education and training for EMS supervisors, mid-level managers, training officers, and senior paramedics aspiring to leadership positions.

With an alumni network of nearly 1,000 EMS administrators from across the Southeast, the program has a rich history yet strives to provide foundational leadership and management education while addressing relevant and current issues.

Blended Learning Format: 80% in the classroom; 20% online 2015-2016 Institute Schedule Module

Dates

Leadership & Team-Building

October 28-30, 2015 (in-class)

Operations Management

December 2-3, 2015 (in-class)

Supervision & Personnel Management Communication & Public Relations

January 20-21, 2016 (in-class) March 2-4, 2016 (in-class)

**Additional 18 instructional hours of self-paced, online delivery** Topics include: Leadership Competencies From Front-Line to Supervisor; Building Effective Teams; Employee Coaching; Systems Status Management; Managing Legal & Ethical Issues; Budgeting & Political Acumen; Conducting Employee Appraisals; Interpersonal Communication; Managing Stress to Avoid Burnout; Conflict Resolution & Negotiation, and more!

Testimonials The instructors were stellar. The entire curriculum was relevant and useful to me as an administrator. I would recommend this program to anyone who is in or aspires to be in a leadership role.

Michael Price, Director, Emergency Medical Education, Central Piedmont Community College This program is the only one of its kind and offers our up and coming leaders training that is not offered at any other institution Submitted by a North Carolina EMS Director This is truly an amazing and beneficial program. Each instructor brought a valuable part of information that I can take back to my department. This class has made me a better leader to manage. If someone is looking to improve their leadership skills this is a must-have course.

Ben Lawson, Assistant Chief of Training to Clinical, Johnston County EMS Not very often do you get the opportunity to attend an Institute that has such a high caliber of instructors that are very knowledgeable and very upbeat. I was able to meet new people and make future points of contact. Thank you.

Wayne Perkins, Corporal/FTO, Moore County EMS

Registration Fee Information Registration (received by 10/14/15): Registration (received after 10/14/15): Deposit to Register:

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$1,263

$1,330 $500

ContinuingEd.uncc.edu/ems • 704-687-8900

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As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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I quit five years ago for a few reasons. Honestly, the primary motivating reason for me to quit was that I felt like a hypocrite encouraging people to take better care of themselves when I was doing something so clearly harmful. I loved smoking, but it was doing terrible things to me that I could have sworn were for other reasons. I had bronchitis just about every year and smoked right through it. At about $5 per day, it was making a pretty serious dent in my savings, but I blamed that on pursuing a less lucrative career. I smelled terrible, but I blamed that on people just being judgmental. I had an excuse for everything.

I still miss it sometimes. I miss the feeling of settling in on my porch with a glass of wine, a book, and a cigarette. I miss the fact that I don’t have what feels like a legitimate reason to take a break and walk away for a bit. I miss the way it felt to channel out things I was stressed about by watching the smoke leave my body with my breath. Not always, but sometimes, when I smell people smoking my brand, I want to suck the air out of their lungs. But I really, really don’t miss bronchitis and the steroids I had to take to fix it. Plus I like spending my money on other things.

The hardest thing about quitting for me was the routine. I actually ended up breaking my routine by going on vacation to quit. I didn’t realize it at first, but I had all these markers to indicate when I would light up. I knew how many cigarettes it took to drive to work, and at which landmark to light one. Whenever I got to a post, the first thing I always did was smoke.

I had all these rituals I didn’t even realize I’d developed. The biggest thing was to break them. I went on a week vacation to get over the worst of it. I took different routes to work. I switched up the order that I accomplished everyday tasks to remove the routine aspect. It made a big difference, because quitting is hard and I don’t envy anyone going through it. I do seriously respect folks quitting, and I’m happy to be a cheerleader.

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FEELING LIKE A HYPOCRITE (MY MOTIVATION. . .)

I felt like a hypocrite encouraging people to take better care of themselves when I was doing something so clearly harmful. I loved smoking, but it was doing terrible things to me that I could have sworn were for other reasons. I had bronchitis just about every year and smoked right through it. At about $5 per day, it was making a pretty serious dent in my savings, but I blamed that on pursuing a less lucrative career. I smelled terrible, but I blamed that on people just being judgmental. I had an excuse for everything.

Tiffany Effinger Quality Improvement Supervisor

SEPTEMBER 2014

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SEPTEMBER COMPLIANCE Thu, Sep 21 Mon, Sep 24

0800 - 1200 1400 - 1800

SEPTEMBER IN-SERVICE Tue, Sep 15 Wed, Sep 16 Thu, Sep 17 Fri, Sep 18 Mon, Sep 21

Wed, Sep 23

Thu, Sep 24

REQUIRED ATTENDANCE Tiffany Archibald, Luis Barrera, Amber Barrera, Doug Bell, Scott Bodien, Keisha Boyer, Anne Carter, Kevin Carter, Stephen Church, Katherine Cornelius, Norman Daye, Chelsea Dewell, Bhavna Dhillon, Tiffany Effinger, Laurel Feola, Jenna Galanti, Ray Hanna, Russell Harrell, Joshimine Hawkins, David Hawks, Linda Hendley, Allison Infinger, Abby John, Tiffany Johnson, Kristin Carriker, Kim Krakower, Rebecca Lee, Lakisha Lee, Danielle Louis, Michelle Love, Jake Lowe, Mikhail Makarov, Jason Marshall, Gabe McGaha, Adrianne McGinnis, Robert McKenzie, Brian Miller, Gary Moore, Victoria Moore, Thomas Muhammad, Robert Owens, Mark Peck, Joe Penner, Heber Portela Da Rosa, Ryan Powell, Jamal Pratt, Helen Reed, Megan Ruane, Brittany Scott, Kate Spitzmiller, Michael Stanford, Christina Stauber, Steve Vandeventer, James Wilkinson, Andrew Williams, Colby Willison, Lisa Wilson, Donnell Wilson, Ted Wise, Joan Wisham and Jesse Wolfram.

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1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

PLEASE NOTE: If your Annual Performance Review was in August and you did not attend class, you must contact Amy Broughton to attend a September class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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15 INSERVICE 1000 - 1400

16 INSERVICE 1200 - 1600

17 INSERVICE 1000 - 1400

18 INSERVICE 0800 - 1200

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21 COMPLIANCE 0800 - 1200

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23 INSERVICE 1200 - 1600 1800 - 2200

24 COMPLIANCE 1400 - 1800

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Mecklenburg EMS Agency will be Tobacco-Free effective October 1, 2015. This updated Tobacco Use Policy prohibits Mecklenburg EMS Agency employees, contractors, and others performing services for Medic from smoking, using smokeless tobacco (chew, dip, snuff) and electronic or other nicotine delivery devices (electronic cigarettes, cigars, hookahs, pipes, etc.) on Agency property. Medic recognizes that tobacco use is a physical addiction and can be hard to quit. The resources listed below are available, at no cost, to all Medic employees that want assistance in cutting back or quitting smoking or other tobacco use.

Cessation Resources: • Mecklenburg County Health Department Health Promotion staff: 980-314-9064 • NC Quitline (www.quitlinenc.com); 1-800-784-8669 • Tobacco-Free Mecklenburg webpage (www.tobaccofreemeck.org) For employees and dependents covered by Medic’s health insurance through Cigna, the following resource is also available: • CIGNA’s Lifestyle Management program (myCigna.com); 855-246-1873

SEPTEMBER 2014

We are notifying you in advance so you have time to find the needed resources to assist you. In addition, we hope you consider being part of the Race to Quit campaign beginning October 5!

If you have questions or need any additional information, please see a member of the Human Resources Team medic911.com 7 or Wellness Committee.