SEPTEMBER 7, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 09/01/17
EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 68% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:34
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 70%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 95.70%/P2: 95.57% P3: 92.21%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:23** *Driver Safety as of 6/9/17 ** P1 as of 8/11/17
The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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medic911.com
Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
medic911.com
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Medic PR hit the road in August and visited another local media partner, WBTV. Besides networking with your favorite reporters, editors and staff, we had to check out their tech! Lester also showed off his singing skills in front of the mobile green screen. Anyone know a good vocal coach?... For more information, email PR@medic911.com
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medic911.com
Calling all MEDIC employees! Do you know a Paramedic who is looking to join one of the nation’s top performing EMS Agencies? MEDIC has a bonus program for both of you! All new hire Paramedics are eligible for a bonus and benefit up to $5,000 and if they mention you as the referral you too can get a bonus up to $1,000!
Paramedics $2,500 Sign-On Bonus *paid in two installments, $1,000 after FTO ride time and $1,500 upon upgrading to Crew Chief or your first annual employment date, whichever is first
Up to $2,500 Relocation Benefit *Paramedics moving 100-1,000 miles can get up to $1,500 after 90 days of employment *Paramedic moving 1,001+ miles can get up to $2,500 after 90 days of employment
Employee Referral Bonus $1,000 *paid out in 2 installments, $500 after candidate clears FTO time and $500 after candidate upgrades to Crew Chief or first annual employment date, whichever is first
For each new full-time certified Paramedic candidate Upcoming Assessment Dates: September 22nd October 20th November 17th December 15th
SEPTEMBER 2014
For more information please contact Shane Anaya at ShaneA@medic911.com or 704-943-6083
medic911.com
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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training. In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable. If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com. • Password resets will only occur during business hours
SEPTEMBER 2017
• You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com. ATTENDEES Tiffany Archibald, Joshua Baissana, Luis Barrera, Amber Barrera, Doug Bell, Kristin Carriker, Anne Carter, Kevin Carter, Katherine Cornelius, Bhavna Dhillon, Laurel Feola, Jenna Galanti, Ray Hanna, Russell Harrell, Linda Hendley, Allison Infinger, Abby John, Tiffany Johnson, Kim Krakower, Lakisha Lee, Rebecca Lee, Amy Leirmoe, Jake Lowe, Mikhail Makarov, Jason Marshall, Megan McCarley, Gabe McGaha, Adrianne McGinnis, Robert McKenzie, Brian Miller, Victoria Moore, Thomas Muhammad, Robert Owens, Joe Penner, Heber Portela Da Rosa, Ryan Powell, Helen Reed, Michael Stanford. Christina Stauber, Steven Vandeventer, James Wilkinson, Andrew Williams, Donnell Wilson, Lisa Wilson, Joan Wisham and Jesse Wolfram
SEPTEMBER INSERVICE FRI, SEP. 8 MON, SEP. 11 TUE, SEP. 12 WED, SEP. 13 THU, SEP. 14 FRI, SEP. 15 MON, SEP 18
1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400
ASSESSMENT CENTER FRI, SEP. 20
0800 - 1700
SAFETY COMMITTEE WED, SEP. 20
1000 - 1200
SAFE TEEN SAT, SEP. 16
0700 - 1300
SEP. 4 LABOR DAY
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medic911.com
ADMIN OFFICE CLOSED
SEPTEMBER 2014
medic911.com
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