Dispatch 083117

AUGUST 31, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 08/25/17

EST. PAYOUT : $900 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 68% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

67:25

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 69%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 95.77%/P2: 95.37% P3: 91.80%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:23** *Driver Safety as of 6/9/17 ** P1 as of 8/11/17

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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medic911.com

Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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CREAMY LIME PIE BARS {{ filling }} • 1 cup ( 120 g) raw cashews • 1 cup (240 g) coconut cream* (the hardened portion at the top of canned full fat coconut milk or coconut cream) • 2 Tbsp (14 g) arrowroot starch (or cornstarch, though I prefer arrowroot in this recipe) • 1/2 cup (120 ml) lime juice (regular or key lime) • 1 heaping Tbsp (4 g) lime zest (~2 limes) • Pinch sea salt • 1/4 cup (60 ml) maple syrup (or agave nectar), plus more to taste {{ crust }} • scant 1 cup (80 g) gluten-free oats • scant 1 cup (100 g) almonds (I mixed almonds and pecans) • 1/4 tsp sea salt • 1 1/2 Tbsp (18 g) coconut sugar • 3-4 Tbsp (45-60 g) coconut oil, melted 1. Add raw cashews to a mixing bowl and cover with boiling hot water. Let rest for 1 hour (uncovered). Then drain thoroughly.

2. In the meantime, preheat oven to 350 degrees F (176 C) and line an 8x8 inch baking dish with parchment paper.

3. Add oats, nuts, sea salt, and coconut sugar to a high-speed blender and mix on high until a fine meal is achieved.

4. Add melted coconut oil, starting with 4 Tbsp (60 g) and adding more if it’s too dry. Pulse/stir with a spoon to combine until a loose dough is formed. You should be able to squeeze the mixture between two fingers and form a dough instead of it crumbling. If too dry, add a bit more melted coconut oil.

5. Transfer mixture to parchment-lined baking sheet and spread evenly. Then place parchment paper on top and use a flat-bottomed object, such as a drinking glass, to press down firmly until it’s evenly distributed and well packed. A little may go up the sides, which is good!

6. Bake for 12 minutes, then increase heat to 375 F (190 C) and bake for 5-8 minutes more or until the edges are golden brown and there is some browning on the surface. Remove from oven to cool slightly. Then reduce oven heat to 350 degrees F (176 C).

7. Once cashews are soaked and drained, add to a high-speed blender with coconut cream, arrowroot starch, lime juice and zest, sea salt, and maple syrup. Mix on high until very creamy and smooth.

8. Taste and adjust flavor as needed. I added a bit more zest and maple syrup. It should be very citrusy, and not overly sweet.

9. Pour filling over the pre-baked crust and spread into an even layer. Tap on counter to remove any air bubbles.

10. Bake for 18-23 minutes or until the edges look very slightly dry and the center appears “giggly” but not liquidy.

11. Let rest for 10 minutes, then transfer to refrigerator to let cool completely (uncovered) - at least 4 hours, preferably overnight.

For more information, visit minimalistbaker.com

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After 30 years in EMS, Todd Moore is putting away his stethoscope SEPTEMBER 2014 full-time. Donâ&#x20AC;&#x2122;t worry, you can still get your time with Todd during his part-time shifts. Congratulations Todd!

For more information, email PR@medic911.com

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business hours

SEPTEMBER 2017

• You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Tiffany Archibald, Joshua Baissana, Luis Barrera, Amber Barrera, Doug Bell, Kristin Carriker, Anne Carter, Kevin Carter, Katherine Cornelius, Bhavna Dhillon, Laurel Feola, Jenna Galanti, Ray Hanna, Russell Harrell, Linda Hendley, Allison Infinger, Abby John, Tiffany Johnson, Kim Krakower, Lakisha Lee, Rebecca Lee, Amy Leirmoe, Jake Lowe, Mikhail Makarov, Jason Marshall, Megan McCarley, Gabe McGaha, Adrianne McGinnis, Robert McKenzie, Brian Miller, Victoria Moore, Thomas Muhammad, Robert Owens, Joe Penner, Heber Portela Da Rosa, Ryan Powell, Helen Reed, Michael Stanford. Christina Stauber, Steven Vandeventer, James Wilkinson, Andrew Williams, Donnell Wilson, Lisa Wilson, Joan Wisham and Jesse Wolfram

SEPTEMBER INSERVICE TUE, SEP. 5 WED, SEP. 6 THU, SEP. 7 FRI, SEP. 8 MON, SEP. 11 TUE, SEP. 12 WED, SEP. 13 THU, SEP. 14 FRI, SEP. 15 MON, SEP 18

1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400

ASSESSMENT CENTER FRI, SEP. 22

0800 - 1700

SAFETY COMMITTEE WED, SEP. 13

1000 - 1200

SAFE TEEN SAT, SEP. 16

0700 - 1300

SEP. 4 LABOR DAY

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ADMIN OFFICE CLOSED

SEPTEMBER 2014

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JOB DESCRIPTION JOB TITLE: DEPARTMENT: REPORTS TO:

Operations Support Technician Support Services Patrick Crane

SUMMARY Maintains operational readiness of all MEDIC units and insures that they are fully stocked at all times DUTIES AND RESPONSIBILITIES Perform unit inventories to insure appropriate stocking levels of all MEDIC units including ambulance, logistics vehicles and any other units which may carry medical equipment and/or supplies Restock all ambulance on a daily basis to insure operational readiness Assist with crew changes of numerous units at various times of the day and night Receive and handle stock at the warehouse while keeping accurate records of all activity surrounding the flow of items received and distributed Deliver and/or pick up equipment and supplies as needed Handle, log and distribute numerous medications, including Class II and Class IV controlled substances. All logs must show continuous chain of custody Assist with upkeep and maintenance of all MEDIC equipment and vehicles. Duties include cleaning, transporting and/or minor repairs of a variety of equipment Assist in cleaning and maintaining warehouse and other facilities Handle and clean equipment contaminated with potential biohazards Maintain radio communications via two-way radio Attend periodic training meetings in order to stay informed of new policies, procedures and equipment.

May be called upon to respond to an emergency scene In addition to the above listed duties, the incumbent is expected to work with and without direct supervision and is accountable for preparing ambulances for duty in treating the sick and injured. Attention to detail is essential as over sights or mistakes may directly affect patient care in the field and result if further injury, permanent disability or death to a patient and/or legal action against the Agency or Mecklenburg County QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

High School diploma or general education degree (G.E.D); or 3 months related experience and/or training; or equivalent combination of education and experience Basic knowledge of EMS systems and Agency policy and procedures Knowledge of warehouse equipment and the ability to operate the same safely, including, but not limited to pallet jacks, ramps, ladders and dolly Interested applicants please complete the online application and upload both a formal letter of interest and a letter of recommendation from a full time Supervisor no later than 5:00pm on September 6th, 2017 at https://medic911internal.candidatecare.jobs/ SALARY RANGE. Please see HR. INTERVIEW PREPARATION Interview Preparation is available to all Medic employees. The Interview Preparation packs are available at these three locations: Avesta, HR Forms (file holder outside the HR Office), Computer Room and My Medic.

The Agency's Privacy Practices are available for review â&#x20AC;&#x201C; Please ask the receptionist for a copy.