Dispatch 082615

AUGUST 27, 2015

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

JOB OPPORTUNITIES EMT Airport Team Member - Internal Applicants only One position currently available B-Shift 11:00-23:00; others will be placed on three month eligibility list for future openings.

Airport Team Members will respond to requests for service in Charlotte Douglas International Airport (CDIA) as directed by communications center. Candidate will provide pre-hospital emergency medical care to employees and visitors of the airport. Responsible for ensuring accurate and complete documentation of patient encounters. Team members will also coordinate the response of and transfer of care to EMS System transport units when needed, for transportation of patients to definitive medical care. Must maintain a high level of situational awareness and ability to report any suspicious activity to law enforcement as soon as possible. Will also ensure a constant state of readiness of all equipment and supplies utilized for service delivery at CDIA. The pre-requisites for selection to this position are:  Must submit a letter of reference from current supervisor.  Must be employed full-time by the Agency. Maintaining full-time status during the assignment is required  Must be willing to accept the assigned schedule. Airport assignments work 12 hour shifts: two weeks on an ambulance, and two weeks at the airport. Current shift times are 06:00-18:00 or 11:00-23:00. Must be available to work additional hours during weather or periods of high demand as requested by CDIA  No Level 1 or higher disciplinary action within the past 12 months  No definite level 1 or level 2 audit reviews within the past 12 months  Attendance will be factored into decision making process  Must be current with In-Service, Corporate Compliance and Fit Testing  Up to date with all continuing education and required certifications  Minimum road safety score of 5 Additional Details:  The employee and his/her supervisor will review the employee’s performance history: All areas of the individuals performance will be considered by their assigned supervisor before recommending employees for consideration  Final Review and selection of eligible personnel will be conducted by the operations managers, medical director and deputy director  All employees selected for the assignment must successfully complete both the Criminal History Records Check (CHRC) and the Security Threat Assignment (STA) Interested applicants please submit letter of interest to Linda Hendley lindah@medic911.com by September 8, 2015.

The Agency's Privacy Practices are available for review – Please ask the receptionist for a copy.

19AUG15

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As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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More 2015 Night of Honor photos coming soon!

As you may know, Channel 9 ran a story earlier in the week about total time on task. The reporter reached out to us several weeks ago to gather information and ask questions. She did not know at the time when the piece would air – nor did she ever give us the heads up that we asked for. We continue to believe the best folks to manage time are those directly with the patient.

The questions and concerns of the people who work at Medic matter a great deal to all of us. If you don’t feel satisfied after having spoken with your Supervisor or Manager, by all means – please come see me or anyone on the Lead Team and let us hear what’s on your mind. I can’t promise you that you will get exactly what you seek – but I can promise that you will be heard, honest dialogue will occur, SEPTEMBER 2014 and your suggestions will be seriously considered.

Thank you for all you do to ensure Medic is able to serve the needs of this community as well as we do.

- Joe

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SEPTEMBER COMPLIANCE Thu, Sep 3 Sat, Sep 5 Thu, Sep 10 Thu, Sep 21 Mon, Sep 24

0800 - 1200 1600 - 2000 0900 - 1300 0800 - 1200 1400 - 1800

SEPTEMBER IN-SERVICE Tue, Sep 15 Wed, Sep 16 Thu, Sep 17 Fri, Sep 18 Mon, Sep 21

Wed, Sep 23

Thu, Sep 24

REQUIRED ATTENDANCE Tiffany Archibald, Luis Barrera, Amber Barrera, Doug Bell, Scott Bodien, Keisha Boyer, Anne Carter, Kevin Carter, Stephen Church, Katherine Cornelius, Norman Daye, Chelsea Dewell, Bhavna Dhillon, Tiffany Effinger, Laurel Feola, Jenna Galanti, Ray Hanna, Russell Harrell, Joshimine Hawkins, David Hawks, Linda Hendley, Allison Infinger, Abby John, Tiffany Johnson, Kristin Carriker, Kim Krakower, Rebecca Lee, Lakisha Lee, Danielle Louis, Michelle Love, Jake Lowe, Mikhail Makarov, Jason Marshall, Gabe McGaha, Adrianne McGinnis, Robert McKenzie, Brian Miller, Gary Moore, Victoria Moore, Thomas Muhammad, Robert Owens, Mark Peck, Joe Penner, Heber Portela Da Rosa, Ryan Powell, Jamal Pratt, Helen Reed, Megan Ruane, Brittany Scott, Kate Spitzmiller, Michael Stanford, Christina Stauber, Steve Vandeventer, James Wilkinson, Andrew Williams, Colby Willison, Lisa Wilson, Donnell Wilson, Ted Wise, Joan Wisham and Jesse Wolfram.

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1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

PLEASE NOTE: If your Annual Performance Review was in August and you did not attend class, you must contact Amy Broughton to attend a September class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SUN

6

MON

7

SEP 2015

TUE

WED

THU

FRI

SAT

1

2

3 COMPLIANCE 0800 - 1200

4

5 COMPLIANCE 1600 - 2000

8

9

10 COMPLIANCE 0900 - 1300

11

12

ADMIN OFFICE CLOSED

13

14

15 INSERVICE 1000 - 1400

16 INSERVICE 1200 - 1600

17 INSERVICE 1000 - 1400

18 INSERVICE 0800 - 1200

19

20

21 COMPLIANCE 0800 - 1200

22

23 INSERVICE 1200 - 1600 1800 - 2200

24 COMPLIANCE 1400 - 1800

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INSERVICE 1200 - 1600 1800 - 2200 27

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Tony Pattillo Justin Minton Heber Portela Da Rosa Tonya Whitesides Sterlynn White Laurie Feola Shelly Forward Monroe Hicks Robin Farrar Yvette Hilgers-McKay Bryan Rucker Thomas Basile Anne Carter Tanaya Bryels Michael Durham Ryan O’Donnell

INSERVICE 1800 - 2200 29

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1 2 2 3 3 4 4 4 5 5 6 6 7 7 8 9

Tiffany Effinger Jacob Brod Christina Stauber Todd Childers Kara Murray Allison Brinzey Angela Tart Christy Iyoob Michael Schmidt Ruben Echeverry Ralph Giuliano Daniel Hagemeyer Justin Basile Tom Porcelli Scott Wilson Rebecca Zamagni-Mander

11 11 12 12 13 14 15 15 15 15 19 19 19 20 21 21

Missy Wise 21 Donnell Wilson 23 Audrey Hunt 23 Kyesha Dula 23 Jacob Shope 24 Tiffany Archibald 24 Joe Penner 24 Robert Parker 25 Heather Clay 25 Luis Barrera 27 Jonathan Wise 29 Chuck Gunter 29 Kevin Carter 29 Heather Teague 29 SEPTEMBER 2014 Linda Hendley 30 John Hunt 30

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If you weren’t able to join us at this year’s Night of Honor event AND have an ROSC pin and/or service award, please drop by the PR Office and pick it up at your earliest convenience!

The PR Office hours are M-F, 0700 - 1700. If you aren’t able to make it during this time or we’re out of the office, please contact Lester, Jenna or myself and we’ll make arrangements to get the award to you.

For more information, contact Jenna at jennag@medic911.com; Lester at lestero@medic911.com; 704516-0650, Tiffany at tiffanya@medic911.com; 704-943-6178.

Presented by CEENTAcares and Medic’s own, Andy Berger. All proceeds benefit the Pediatric Brain Tumor Foundation.

SATURDAY, OCTOBER 3, 2015 10AM 8510 McALPINE PARK DRIVE, CHARLOTTE Register as a team ($50 per team) or individual ($5 per player). Space is limited.

So register today!

To learn more, please contact Andy Berger at andyb@medic911.com; or ceentascares@ceentas.com