Dispatch 082516

AUGUST 25, 2016

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@MecklenburgEMS

GOT ROSC / AWARDS? If you didn’t join us for this year’s, Night of Honor event and need to pick up your ROSC pin and/or Service Award, visit PR (located near CMED), between 0800 - 1700, M-F. Can’t make it during regular PR Office hours? Simply email Lester, lestero@medic911.com or Tiffany at tiffanya@medic911.com. We’ll be happy to make arrangements to get your items to you.

Lastly, please take a few minutes and fill out the Night of Honor survey Lester emailed on 8/18. You have until 8/31 to tell us your thoughts on the evening’s events.

Other questions? Drop us a line at one of the email addresses listed above.

Mecklenburg EMS Agency

4525 Statesville Road Charlotte, North Carolina 28269 Phone: 704.943.6000/Fax: 704.943.6001 www.medic911.com

Mecklenburg EMS Agency

4525 Statesville Road Charlotte, North Carolina 28269 Phone: 704.943.6000/Fax: 704.943.6001 www.medic911.com

Memo Memo To:

All Field Personnel

From:

Kevin Staley, Deputy Director

August 17, 2016 All Field Personnel Revised Crew Chief Upgrade Policy From: Kevin Staley, Deputy Director Date: To: Re:

August 17, 2016 As demand for EMS services continue to grow in our community, it is imperative that the Agency find ways Re: Revised Crewthe Chief Upgrade Policy of adapting to ensure needs of our patients and employees are being met. Increasing staff levels to meet the demand of the schedule is one way this is occurring. Medic has been recruiting and assessing qualified candidates non-stop for the past ten months, and new hire academies will continue to run every three months to maintain headcount.

As demand for EMS services continue to grow in our community, it is imperative that the Agency find ways of adapting ensure the needs of our employees are being in met.

Increasing levels to Having the to right number of people on patients staff is and obviously very important order to meet staff demand.

In meet the demand of the schedule is one way this is occurring.

Medic has been recruiting and assessing conjunction with headcount, having people in the right places on the schedule is just as important. It is with qualified non-stop foristhe past an tenadjustment months, and newCrew hire Chief academies will continue to run every this aim incandidates mind that the Agency making to the (CC) upgrade policy. three months to maintain headcount.

Date:

In the past, Medic followed a practice of allowing Crew Chief qualified medics to remain in Relief CC status Having the right number of people ontostaff is obviously important in order to meet demand.

In for extended periods of time which led a number of CCvery vacancies not being permanently filled on the conjunction with headcount, having people in the right places on the schedule is just as important.

It is with schedule. This resulted in unreliable staffing levels at times, which is not in the best interest of our patients this aimcrews in mind that the Agency is an making an adjustment Chief (CC) or our who are left to work understaffed shift. Ittoisthe forCrew this reason that,upgrade effectivepolicy.

July 1, 2016, all

Relief CCs are required to bid on available shifts and accept a permanent CC assignment on the schedule In the past, Medic followed a practice of allowing Crew Chief qualified medics to remain in Relief CC status as they become available. The shift bid used to fill permanent CC vacancies will be handled in much the for extended periods of time which led to a number of CC vacancies not being permanently filled on the same way that Medic conducts the annual shift bid process. schedule. This resulted in unreliable staffing levels at times, which is not in the best interest of our patients or our crews left to in work understaffed is for this reason that,is effective 1, 2016, Details on thiswho canare be found the an Paramedic Crewshift.

ChiefItUpgrade Policy which located inJuly section 2.16 all of Relief CCs are required to bid on available shifts and accept a permanent CC assignment on the schedule the Employee Handbook located on the Medic extranet (https://www.medic911.com/extranet/home). If you as they available.

The shift usedplease to fill permanent CCOperations vacanciesSupervisor, will be handled in much the have anybecome questions after reviewing thisbid policy, contact your or Bryan Runyan same way that Medic conducts the annual shift bid process. in Scheduling. Thank you for your continued commitment to this Agency and the community we serve.

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Details on this can be found in the Paramedic Crew Chief Upgrade Policy which is located in section 2.16 of

medic91 1.com the Employee Handbook located on the Medic extranet (https://www.medic911.com/extranet/home). If you

have any questions after reviewing this policy, please contact your Operations Supervisor, or Bryan Runyan in Scheduling. Thank you for your continued commitment to this Agency and the community we serve.

As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Look for more photos coming soon.

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SEPTEMBER 2014

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SEP COMPLIANCE TUE, SEP 6 1400 - 1800 WED, SEP 7 0800 - 1200 FRI, SEP 9 1200 - 1600 MON, SEP 12 0800 - 1200 THU, SEP 15 1400 - 1800 SAT, SEP 17 1600 - 2000

REQUIRED ATTENDANCE Tiffany Archibald, Luis Barrera, Amber Barrera, Doug Bell, Keisha Boyer, Kristin Carriker, Kevin Carter, Anne Carter, Stephen Church, Katherine Cornelius, Norman Daye, Bhavna Dhillon, Tiffany Effinger, Laurel Feola, Jenna Galanti, Ray Hanna, Russell Harrell, David Hawks, Linda Hendley,Allison Infinger, Abby John, Tiffany Johnson, Kim Krakower, Lakisha Lee, Rebecca Lee, Danielle Louis, Jake Lowe, Mikhail Makarov, Jason Marshall, Megan McCarley, Gabe McGaha, Adrianne McGinnis, Robert McKenzie, Brian Miller, Victoria Moore, Thomas Muhammad, Robert Owens, Mark Peck, Joe Penner, Heber Portela Da Rosa, Ryan Powell, Jamal Pratt, Helen Reed, Kate Spitzmiller, Michael Stanford, Christina Stauber, Steve Vandeventer, James Wilkinson, Andrew Williams, Colby Willison, Lisa Wilson, Donnell Wilson, Joan Wisham, Jesse Wolfram and Heidi Wozniak

PLEASE NOTE: If your Annual Performance Review was in August and you did not attend class, you must contact Amy Broughton to attend a Septemberclass.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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SUN

MON

TUE

WED

THU

SEP 2016 FRI

SAT

1

2

3

4

5

6 COMPLIANCE 1400 - 1800

7 COMPLIANCE 0800 - 1200

8

9 COMPLIANCE 1200 - 1600

10 SAFE TEEN 0700 - 1300

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12 COMPLIANCE 0800 - 1200

13

14 SAFETY MTG 1000 - 1200

15 COMPLIANCE 1400 - 1800

16 ASSESSMENT CTR 0800 - 1700

17 COMPLIANCE 1600 - 2000

18

19

20

21

22

23

24

25

26

27

28

29

30

Medic’s people are its most valuable resource.

How Medic memorializes its employees and their loved ones is an important issue. So a workgroup was commissioned to create a process to help celebrate their lives consistently across the Agency.

During the process, many of you took the time to support this effort by taking a survey in June. For that, we thank you. As always, your thoughts are needed and appreciated. With your feedback and research in hand, the Commemorative workgroup made it’s recommendation to the Lead Team and we’re excited to share it with you.

Please note: this is just the first step. An implementation workgroup is scheduled to be commissioned in the near future.

To learn more about the recommendation, login into My Medic, Extranet Home, Commemorative Process.

The Commemorative Workgroup Tiffany Archibald Chelsea Cline Tim Marshburn Lisa Wilson Sponsor: Jeff Keith

SEPTEMBER 2014

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EMT Airport Team Member New Process – Must Apply ONLINE! https://medic911-internal.candidatecare.jobs/ (full job description will be posted on the website)

We will no longer accept email or paper you will be required to upload your documents.

Airport Team Members will respond to requests for service in Charlotte Douglas International Airport (CDIA) as directed by communications center. Candidate will provide pre-hospital emergency medical care to employees and visitors of the airport. Responsible for ensuring accurate and complete documentation of patient encounters. Team members will also coordinate the response of and transfer of care to EMS System transport units when needed, for transportation of patients to definitive medical care. Must maintain a high level of situational awareness and ability to report any suspicious activity to law enforcement as soon as possible. Will also ensure a constant state of readiness of all equipment and supplies utilized for service delivery at CDIA. The pre-requisites for selection to this position are: • Must contact current assigned supervisor and make a formal request for consideration • Must be employed full-time by the Agency. Maintaining full-time status during the assignment is required • Must be willing to accept the assigned schedule. Airport assignments work 12 hour shifts: two weeks on an ambulance, and two weeks at the airport. Current shift times are 06:00-18:00 or 11:00-23:00. Must be available to work additional hours during weather or periods of high demand as requested by CDIA • No more than Level 1 disciplinary action within the past 12 months • No definitive level 1 or level 2 audit reviews within the past 12 months • Attendance will be factored into decision making process • Must be current with In-Service, Corporate Compliance and Fit Testing • Up to date with all continuing education and required certifications • Minimum road safety score of 5 Additional Details: • The employee and his/her supervisor will review the employee’s performance history: All areas of the individuals performance will be considered by their assigned supervisor before recommending employees for consideration • Final Review and selection of eligible personnel will be conducted by the operations managers, medical director and deputy director • All employees selected for the assignment must successfully complete both the Criminal History Records Check (CHRC) and the Security Threat Assignment (STA)

NEW ONLINE PROCESS – DEADLINE TO APPLY IS END OF BUSINESS DAY August 26th, 2016 – email and paper will NOT be accepted. Documents must be uploaded to the internal application site.

To begin please go to https://medic911-internal.candidatecare.jobs/