Dispatch 082417

AUGUST 24, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 08/18/17

EST. PAYOUT : $900 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 68% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

67:25

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 68%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 94.88%/P2: 95.14% P3: 91.92%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:23** *Driver Safety as of 6/9/17 ** P1 as of 8/11/17

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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NOH - BEHIND THE SCENES Since Medic’s Night of Honor is a couple of weeks away, it’s the perfect time to share behind the scene photos.

HAVE YOU REGISTERED FOR NOH? Haven’t registered yet? You have until Monday, August 28th to do so... Register you and your family members at http://bit.ly/2017NOH (an Eventbrite site) For more information, email PR@medic911.com

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business hours

SEPTEMBER 2017

• You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Tiffany Archibald, Joshua Baissana, Luis Barrera, Amber Barrera, Doug Bell, Kristin Carriker, Anne Carter, Kevin Carter, Katherine Cornelius, Bhavna Dhillon, Laurel Feola, Jenna Galanti, Ray Hanna, Russell Harrell, Linda Hendley, Allison Infinger, Abby John, Tiffany Johnson, Kim Krakower, Lakisha Lee, Rebecca Lee, Amy Leirmoe, Jake Lowe, Mikhail Makarov, Jason Marshall, Megan McCarley, Gabe McGaha, Adrianne McGinnis, Robert McKenzie, Brian Miller, Victoria Moore, Thomas Muhammad, Robert Owens, Joe Penner, Heber Portela Da Rosa, Ryan Powell, Helen Reed, Michael Stanford. Christina Stauber, Steven Vandeventer, James Wilkinson, Andrew Williams, Donnell Wilson, Lisa Wilson, Joan Wisham and Jesse Wolfram

SEPTEMBER INSERVICE TUE, SEP. 5 WED, SEP. 6 THU, SEP. 7 FRI, SEP. 8 MON, SEP. 11 TUE, SEP. 12 WED, SEP. 13 THU, SEP. 14 FRI, SEP. 15 MON, SEP 18

1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400

ASSESSMENT CENTER FRI, SEP. 22

0800 - 1700

SAFETY COMMITTEE WED, SEP. 13

1000 - 1200

SAFE TEEN SAT, SEP. 16

0700 - 1300

SEP. 4 LABOR DAY

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ADMIN OFFICE CLOSED

Members of the EMS Today work team setup a mock display of Medicâ&#x20AC;&#x2122;s booth for the 2018 EMS Today conference in the Bay. Shane Anaya, Malcolm Leirmoe, Elisabeth Mitchell, Eric Bitler and Brian Smith

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