Dispatch 081618

AUGUST 16, 2018

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency mecklenburgems

PATIENT REUNION: BETTY FALKS In October of 2017, Jenna Galanti and the recently-retired Gene Starnes arrived for a cardiac arrest call to find Mrs. Betty Falks on the floor with no pulse. Along with the Charlotte Fire Department, medics were able to revive her within minutes. Mrs. Falks was grateful to meet Jenna and Gene and enjoyed a tour of Medic headquarters along with her grateful daughter and grandchildren.

For more information, email PR@medic911.com

NEW MEDIC LENDING LIBRARY & BOOK EXCHANGE

Check out up to three items at a time.

We are very excited to announce the addition of our new Medic Lending Library. The library is located in the Human Resources department and contains a variety of books and videos for employees to check out.

The materials cover leadership, communication, diversity, and more.

Sign out items via the clipboard.

Please abide by the following lending policies: Books are loaned to Medic employees only.

Browse the library for materials of interest at any time.

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Return item(s) in a timely fashion after use.

We are also introducing a Book Exchange where you may bring your favorite book(s) for others to borrow. We appreciate donations of books in good condition to add to the exchange. These books will be located on the lower two shelves.

For more information, please contact humanresources@medic911.com.

PERIOD 1 (7/1/18 - 10/31/18) WEEKLY RESULTS THRU’ 8/10/18

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 62%

(GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

65:05

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 78%

RESPONSE TIMES P1: 98.53%/P2: 93.33% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 88.28%*

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 8:34

*Response Times as of 8/3/18

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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DEPARTMENT OVERVIEW: PR The Public Relations Department is a small team with a big voice. The staff of three (Grace Nelson - PR Supervisor, Lester Oliva - Public Information Specialist and Tiffany Archibald - Mass Communications Specialist) is responsible for all aspects of communications for Medic. This includes everything from EMS Week and Football Fridays to media coverage and educational events for the community.

various events in the community such as CPR trainings and promotional booths.

PUBLIC RELATIONS DEPARTMENT RESPONSIBILITIES Media Inquiries: Responds to media requests on a daily basis.

Presentation Creation: Creates presentation material for Agency use during In-Service, on boarding, and more.

Media Engagement: Promotes the substantial impact Medic employees have on the citizens of Mecklenburg County by gathering and proposing positive stories to media outlets.

Website Content & Design: Designs and maintains www.medic911.com.

External Communications: Updates and informs stakeholders of current Medic projects.

Internal Communications: Disperses vital information to all employees by spearheading communications throughout each department.

Community Engagement: Attends and organizes

Branding in the Community: Ensures that Medic’s brand is consistent throughout all platforms, from social media to flyers and brochures.

Agency Event Management: Plans and executes events including the annual Night of Honor, EMS Week, Football Fridays, and more.

Project Support: Leads or participates in improvement project teams to assist with any communications-related needs.

Medic Store: Conducts inventory and ordering for Medic store apparel.

For more information, email Grace Nelson at gracen@medic911.com or the entire team at PR@medic911.com

WHAT’S HAPPENING AT MEDIC Check out what’s COMING SOON to Medic.

Health & Wellness Fair 40th Anniversary Celebration Night of Honor Stars of Life Nominations

October 16 & 17 October 2018 - September 2019 November 14 & 15 December 3 - 21

SEPTEMBER 2014

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COMPLIANCE CLASS TRAINING In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password” function. If that fails then contact Medical Services at eqs@medic911.com.

Password resets will only occur during business hours.

You must be sure that you have your correct login information before attempting to complete

• Calendar week starts on Monday.

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work in the lab For complete instructions, visit https://www. medic911.com/extranet/my-medic/corporatecompliance. If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Medical Services at eqs@medic911.com ATTENDEES Tiffany Archibald, Amber Barrera, Luis Barrera, Doug Bell, Kristin Carriker, Kevin Carter, Anne Carter, Ana Chevalier , Brian Cordes, Katherine Cornelius, Laurel Feola, Jenna Galanti, Russell Hancock, Ray Hanna, Russell Harrell, Linda Hendley, Allison Infinger, Abby John, Tiffany Johnson, Lakisha Lee, Rebecca Lee, Amy Leirmoe, Jake Lowe, Holly Maggard, Jason Marshall, Megan McCarley, Gabe McGaha, Adrianne McGinnis, Robert McKenzie, Michelle Meadows, Brian Miller, Victoria Moore, Thomas Muhammad, Robert Owens, Josef Penner, Heber Portela Da Rosa, Ryan Powell, Helen Reed, Alfonso Sama, Michael Stanford, Christina Stauber, Steven Vandeventer, James Wilkinson, Andrew Williams, Donnell Wilson, Joan Wisham and Jesse Wolfram.

SEPTEMBER BIRTHDAYS Pattillo, Antonio V. 1 Potter, Jeffery M. 1 Christenbury, Eric M. 2 Cofield, Lauren N. 2 Portela Da Rosa, Heber M. 2 Ranjit, Christine S. 2 White, Sterlynn 3 Whitesides, Tonya A. 3 Feola, Laurel G. 4 Hicks, George M. 4 Chase, Nicholas W. 5 Farrar, Robin J. 5 Parker, Joshua I. 6 Rizzo, Gary P. 6 Rucker, Bryan J. 6 Bryels, Tanaya N. 7 Durham, Michael E. 8 Baldwin, Anna L. 9 Carter, Anne M. 9 Brod, Jacob P. 11 Nelson, Jacob E. 11 Bergen, Christina S. 12 Butler, Tyesinger O. 12 Childers, Todd M. 12 Murray, Kara F. 13 Brinzey, Allison L. 14 Nelson, Grace 14

Echeverry, Ruben J. Iyoob, Christy N. Perrott, Michael P. Schmidt, Michael A. Spicer, Emily A. Fernandez, Maykel Giuliano, Ralph Hagemeyer, Daniel L. Baissana, Joshua Y. Konigseder, Jacob M. Leopard, John T. Porcelli, Thomas J. Wilson, Scott D. Z. Mander, Rebecca Epps, Marisa I. Lewis, Kaitlin M. Danko, Audrey C. Dula, Kyesha L. Wilson, Sheridan D. Archibald, Tiffany A. Hill, Jonathon H. Shope, Jacob L. Clay, Heather L. Parker, Robert K. Pearson, Nyja M. Barrera, Luis A. Camenzind, Amanda B. Carter Jr., Kevin M.

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Gunter Jr., Charles S. Teague, Heather N. Wise, Jonathan M. Hendley, Linda M. Hunt, John T.

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FIRST RESPONDERS FOREVER STAMP The United States Postal Service will release a forever stamp honoring first responders at a dedication ceremony on Sept. 13, 2018. According to USPS. com, “With this stamp, the Postal Service recognizes the men and women — including firefighters, law enforcement officers and emergency medical service professionals.”

and uncommon bravery,” USPS wrote in a news release.

The stamp, which features three first responders racing into action, was designed to recognize “all first responders for their skill, dedication

The stamp includes, from left to right, a firefighter carrying an axe, an EMS worker, with the EMS Star SEPTEMBER 2014 of Life visible on her cap, upper arm and emergency bag, and a law enforcement officer shining a flashlight.

For more information on Forever Stamps or this campaign, visit www.usps.com

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