Dispatch 081315

AUGUST 13, 2015

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@MecklenburgEMS

CONGRATULATIONS TO ALL THE 2015 NIGHT OF HONOR RECIPIENTS. THANK YOU to you, your family and friends for making this year’s event a success!

Keep up the good work and look for exciting things to happen in 2016!

The Medic Employee Recognition Team

If you’re a Medic parent preparing a student to leave for college or a student yourself, it’s no easy task, Your to-do list can get intimidatingly long. There are classes to select, books to buy, and travel arrangement to make for move-in day. Oh, and did we mention packing?

What should your student bring with them? Where should you shop? What do they need? What don’t they need?

Relax. We’ve compiled the ultimate packing lists for living with roommates, the what not to pack list and some obvious things your college student should bring; with all of the tips and lists you need to help your student pack.

For checklists or more information, visit universityparent.com.

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As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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To: From: Date: re:

Operations Employees Operations Managers August 4, 2015 Smoking

Good afternoon… Medic has received City and County Departments reports about Medic’s use of nicotine products and smoking, at their posts. Both Departments state that Medic crews are smoking on-site and continue to find cigarette butts, where we park our trucks.

In response to this, we’ve asked the City/County to contact a Supervisor when a Medic crew is smoking at their station and/or if tobacco related trash/product is found near our truck parking sites.

POST 100 TOBACCO POLICY 1.

COUNTY/CITY STATIONS ARE SMOKE FREE. This includes ALL County/City posts, building and park ing lots. “Smoke-free” includes cigarettes, e-cigarettes and/or vaping, chewing tobacco and other

related nicotine products).

2.

The October 1, 2015 Tobacco Policy deadline is for Post 100 only. Post 100 was granted an exten ion and the policy doesn’t go into effect until October 1, 2015. All other County/City Posts are in

full- effect.

The City and County have a responsibility to enforce their policy.

For a copy of the Tobacco Policy, please contact Linda Hendley (her contact information is below). Medic crews have to show greater respect for the Tobacco Policy and are obligated to comply with it.

For more information, please contact Bob Francis at bobf@medic911.com; 704-943-6251. For more information on Medic’s, Tobacco policy, please contact Linda Hendley at lindah@medic911.com; 704-943-6089.

Medic has a new shoreline policy! You may have noticed red tags hanging near the shoreline switches at our posts. Those signs are there as part of the new procedures for damaged shorelines that can be found in the policy here: https://www.medic911. com/extranet/safety/lock-outtag-out.

Printed versions of this policy will be available at the OST window. Please take time to review this policy in its entirety.

Any questions or concerns can be directed to Amy Broughton at 704-943-6095 or amyb@medic911.com

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The response to the ambulance redesign survey was fantastic; thank you to all 166 people who took the time to complete the survey and provide their input. A few of the consistent themes we heard include:

required for Advance Life Support care. There are different sized Type I chassis, including smaller designs based on pickup truck chassis; we will evaluate each of them.

Medic currently employs medium duty truck chassis – which is why they are a bit stiff in the suspension, rough • The vast majority of you are not fans of the air on the road and bad with regard to the turning radius. ride seats • The turning radius of our future vehicle needs to TYPE II Type II ambulances be tightened if possible • Employee WiFi access in the ambulance is a high are built using a van type chassis. Medic’s priority for folks • Positioning of switches and power supplies in ar- Sprinters fall into this eas that are both functional and ergonomical for category. The only major modification to the crew • Standardized location for the air horn (anyone the vehicle is that the roof is raised. Type II ambulances who was in the bay the morning I inadvertently are primarily used to treat and transport patients that restood on one knows that I fully support this, too!) quire Basic Life Support level of care, though there are • Room for personal gear and reclining of seats in many services that use Type II’s for ALS care as well; we will evaluate them to see if they are capable of meeting the cab remains a priority this Agency’s needs.

We heard much more – but these are some of the items that received nearly unanimous support and high pri- TYPE III oritization in the first survey. If you would like to review As stated above, the unfiltered results of the survey for yourself, please go Type III ambulances to the Agency’s extranet sight and scroll through them. differ from type I’s due You can access Medic’s extranet by logging on to Med- to the type of chassis the patient care modic911.com and clicking on My Medic. ule is mounted to.

One other piece of learning that came out of the survey Type III’s use a cutaway van chassis. There are Type III is that folks aren’t 100% clear on the difference between chassis that will accommodate our existing patient care Type I, II and III ambulances. In order to ensure our suc- module – so this is very much an option for Medic They cess going forward, everyone needs to be on the same also tend to have softer rides and more accommodating page regarding these definitions. With that, please take driving characteristics when compared with many of the larger Type I chassis. a few minutes to review the following: TYPE I Type I and III ambulances both have a square patient compartment that is mounted onto the chassis. The only difference between Type I and III is in the chassis (the cab, engine, frame and wheels portion of the ambulance). Type I is mounted on a truck like chassis (this is what Medic uses for ALS vehicles currently). Whereas, Type III ambulances are mounted on a cut-a-way van chassis. Type I and III ambulances are mostly used when the vehicle has to be equipped with supplies and space

There is much more work to be done by the Ambulance project workgroup. We are in the process of synthesizing the input we have collected thus far and engaging the manufacturers to see what we can possible eliminate based on what we know. Please stay tuned for future updates in the coming weeks.

For more information, please contact Jeff Keith at jeffk@medic911.com; 704-943-6160.

SEPTEMBER 2014

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AUG COMPLIANCE Thu, Aug 21 Mon, Aug 24

1200 - 1600 0800 - 1200

AUG IN-SERVICE Tue, Aug 18 Wed, Aug 19 Thu, Aug 20 Fri, Aug 21 Mon, Aug 24

Wed, Aug 26

Thu, Aug 27

REQUIRED ATTENDANCE Brent Cail, Ed Clay, Janine Curlee, Jai-An Davidson, Jeffrey Davidson, Jim Emerson, Matthew Hestwood, Kendall Hicks, Cathy Jordan, Eric Koelbl, Matthew Losh, Ron Martin, Beth Pethel, Patrick Pfund, Claudia Tetenbaum, Nayyar Toqeer and Sterlynn White.

PLEASE NOTE: If your Annual Performance Review was in July and you did not attend the July class, you must contact Amy Broughton to attend a August class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

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1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SUN

MON

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WED

THU

AUG 2015 FRI

SAT 1

2

3

4

5

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18 INSERVICE 1000 - 1400

19 INSERVICE 1200 - 1600

20 INSERVICE 1000 - 1400

21 COMPLIANCE 1200 - 1600

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INSERVICE 0800 - 1200 23

24 COMPLIANCE 0800 - 1200

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26 INSERVICE 1200 - 1600 1800 - 2200

27 INSERVICE 1800 - 2200

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INSERVICE 1200 - 1600 1800 - 2200 30

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Oral Diphenhydramine is now stocked on all ALS and NET units. Please remember to verify the amount, prior to use.

NET Units – 12.5 mg/5 ml (2.5 mg/ml) • NET Units will continue to carry this item for the time being • Crews to dose accordingly using 2.5 mg/ml in 5 ml container • Available at the Logistics’ window ALS Units – 25 mg/10 ml (2.5 mg/ml) • ALS Units will have this item in the Restock Box • Crews to dose accordingly using 2.5 mg/ml in 10 ml container • Located in the restock box

SEPTEMBER 2014

For more information, please contact Bob Francis at bobf@medic911.com; 704-943-6251.

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