AUGUST 10, 2017
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PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 08/04/17
EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 71% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:33***
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 71%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 94.91%/P2: 94.74% P3: 94.97%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:49** *Driver Safety as of 6/9/17 **P1 as of 7/14/17 ***TTT as of 7/28/17
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient”
Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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It was a jammed pack July for Medic’s PR. One example includes Medic partnering with CMPD and CFD for a firework safety press conference, last month. To cultivate and maintain relationships with the local media, Medic PR visits stations every few months. After the July Fourth press conference,
Medic dropped by NBC Charlotte. Shannon Helms and Mikayla Smith toured the studio. By happenstance, Shannon was reunited with Larry Sprinkle. The last time Shannon saw Larry she was in kindergarten. Twenty four years later, she got to say hello to her favorite meteorologist.
SEPTEMBER 2014
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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.
• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab
In order to successfully complete this LMS training, please be aware of the following:
For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance
Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable. If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.
AUGUST 2017
If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com. ATTENDEES Elizabeth Ansley-Fisona, Scott Bodien, Tabitha Byers, Brent Cail, Michael Carter, Ed Clay, Hunter Cromwell, Janine Curlee, Jeffrey Davidson, David Dombo, Kyesha Dula, Jim Emerson, Scott Forbes, Michael George, Jacob Gooden, Robert Harford, Matthew Hestwood, Aaron Hopping, Cathy Jordan, Jeffrey Karll, Irina Kerusenko, Eric Koelbl, Jackson Langevoort, Shellye Ledbetter, Kaitlin Lewis, Ron Martin, Jacob Miller, Casey Miller, Beth Pethel, Patrick Pfund, Ian Priola, Gary Rizzo, Tyler Smith, Matthew Soria, Jason Swick, Claudia Tetenbaum, Benjamin Thackston, Rebecca Wearmouth, Christopher Weber and Sterlynn White.
AUGUST INSERVICE No In-service in August. AUGUST COMPLIANCE Now take Medic’s Compliance class online. For more information, see Compliance Class Training (above). ASSESSMENT CENTER FRI, AUG. 18
0800 - 1700
SAFETY COMMITTEE WED, AUG. 23
1000 - 1200
SAFE TEEN SAT, AUG. 12
0700 - 1300
As you may be aware, Medic has 6 interns from the Mayor’s Youth Employment Program (MYEP). A little different than in years past, this group of young women toured the county’s Valerie Woodard facility last month.
county departments work. One of the more interactive departments they visited was the Board of Elections. We’re not only showing these young minds what it’s like to work for Medic, but also how to empower themselves through election process.
Working with Christine Edwards, Community Relations Coordinator for Mecklenburg County, our interns received an in-depth tour of how some
To learn more, email PR@medic911.com
SEPTEMBER 2014
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For more information or the foodtruck vendor schedule, login to the extranet. Click on Extranet Home and Foodtruck Lunch Break. Questions? Please contact PR at PR@ medic911.com.