Dispatch 080218

AUGUST 2, 2018

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency mecklenburgems

PATIENT PRIVACY PROGRAM Medic routinely has EMT and Paramedic student ride-alongs from a number of colleges in North Carolina.

Part of their training is to learn appropriate ways to document patient encounters. Some of the training programs have sample paper patient care reports that their students use to document patient encounters to include assessment and care provided. This is totally fine.

However, please do NOT provide any student riding with you patient details from the demographics section of Siren beyond age and sex. Providing the patient identifiers such as name, social security number, date of birth, or address to a student who then includes that information in their practice PCR that also contains clinical information would constitute a violation of HIPAA. We want to provide the best possible field experience for our future EMT’s and paramedics, but we also want to make sure that we’re doing everything in our power to safeguard patient privacy.

Please don’t hesitate to contact Kevin Staley at kevins@medic911.com or Amy Broughton at amyb@medic911.com, if you have a question.

Thanks for your continued careful attention to the Agency’s Patient Privacy Program.

DISCONTINUATION OF PREHOSPITAL RESUSCITATION The Discontinuation of Prehospital Resuscitation section of the Patient Care Protocols specifies the conditions/ circumstances under which resuscitation may be terminated and an adult patient pronounced dead.

The intention behind pronouncement and leaving the deceased with law enforcement on scene was that the scene was a residence (home, apartment, nursing home, assisted living center, etc…). If your patient is in cardiac arrest in a public place, and you have met the conditions/ circumstances for pronouncement, please do not pronounce and leave the patient in public. Instead, please continue resuscitation and transport to the closest appropriate emergency department.

If you have any questions, please contact your supervisor.

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PERIOD 1 (7/1/18 - 10/31/18) WEEKLY RESULTS THRU’ 7/27/18

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 64%

(GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

65:10

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 84%

RESPONSE TIMES P1: 96.74%/P2: 96.32% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 93.09%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 8:13

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Life’s an adventure. Make the most of it with EAP. Not just mental health counseling, EAP (Employee Assistance Program) offers different types of support.

Counseling is available in the following areas: • Stress Management • Family Problems • Child Care/Parenting • Substance Abuse Issues • Marital/Relational • Legal/Financial Concerns • Grief/Loss • Work Related Issues • Communication • Time Management • Health/Wellness Issues Medic employees receive up to six face-to-face counseling sessions FREE of charge, per person, per need, per year.

EAP is available to you and your family members who reside in your home.

Call EAP at 800-327-2251, 365/24/7 and speak to a confidential mental health counselor.

Medic receives no notification or information when you call EAP. It is completely confidential.

For more information, email Human Resources at humanresources@medic911.com

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DEPARTMENT OVERVIEW: FINANCE You may not see the folks over in finance very often, but the team interacts with every department at Medic on a daily basis. The goal of the Finance Department is to provide excellent customer service to Medic employees with accurate and timely payrolls in order to protect Medic’s sound financial status.

Finance is responsible for payroll, accounts payable, general ledger work, financial statements, budgets, fixed asset maintenance, strategic planning, internal and external communications regarding financial performance, and corporate compliance.

Payroll is processed every two weeks using information received from Scheduling and Human Resources. Accounts Payable is processed weekly, which includes processing checks to vendors and payment of other liabilities. Financial statements are prepared monthly for review by managers, supervisors, and deputy directors.

MEET THE STAFF Medic’s Finance Department team members and their individual responsibilities include: Shelly Forward (Finance Manager): Oversees the department’s budget, financial planning, and communications with both internal and external parties. She also serves as the Agency’s Corporate Compliance Officer.

Darlene Hicks (Accounting Supervisor): Supervises all day-to-day activities of the department. She is responsible for payroll and all general ledger reconciliations including bank statements.

Sarah Senn and Jean Jones (Staff Accountants): Responsible for internal compliance auditing, general ledger work, financial statement preparation and other general accounting activities.

Jean Jones (Staff Accountant) is primarily responsible for payables and payroll processing.

SEPTEMBER 2014 For more information, email Shelly Forward at shellyf@medic911.com

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COMPLIANCE CLASS TRAINING In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password” function. If that fails then contact Medical Services at eqs@medic911.com.

Password resets will only occur during business hours.

• You must be sure that you have your correct login information before attempting to

Tuesday

ATTENDEES Tiffany Archibald, Amber Barrera, Luis Barrera, Doug Bell, Kristin Carriker, Kevin Carter, Anne Carter, Ana Chevalier , Brian Cordes, Katherine Cornelius, Laurel Feola, Jenna Galanti, Russell Hancock, Ray Hanna, Russell Harrell, Linda Hendley, Allison Infinger, Abby John, Tiffany Johnson, Lakisha Lee, Rebecca Lee, Amy Leirmoe, Jake Lowe, Holly Maggard, Jason Marshall, Megan McCarley, Gabe McGaha, Adrianne McGinnis, Robert McKenzie, Michelle Meadows, Brian Miller, Victoria Moore, Thomas Muhammad, Robert Owens, Josef Penner, Heber Portela Da Rosa, Ryan Powell, Helen Reed, Alfonso Sama, Michael Stanford, Christina Stauber, Steven Vandeventer, James Wilkinson, Andrew Williams, Donnell Wilson, Joan Wisham and Jesse Wolfram.

Wednesday

Thursday

Friday

Saturday

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4

5

6

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LABOR DAY –

INSERVICE

INSERVICE

INSERVICE

INSERVICE

ADMIN OFFICES CLOSED

1000

1000

1600

1000

Sunday 1

2

8

9

16

10

11

12

13

14

15

INSERVICE

INSERVICE

INSERVICE

INSERVICE

INSERVICE

SAFE TEEN

1000

1000

1000

1600

1000

0700 - 1300

17

18

19

20

21

22

23

27

28

29

30

INSERVICE

SAFETY MEETING

1000

1300 - 1500

24 ASSESSMENT CTR 0800 - 1700 SOP 0900

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For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance.If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Medical Services at eqs@medic911.com

September 2018

• Calendar week starts on Monday.

Monday

complete work in the lab

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SOP

SOP

SOP

0900

0900

0900

PATIENT REUNION: HARRIETT ELLIS Our field crew on the scene included Michael Schmidt and John Leopard. EMD for the call was Travis Michael. The patient, Ms. Ellis, was found in the center of a street in her car. Bystanders came to her aid and were instructed by CMED on how to perform CPR. Our crew was able to obtain ROSC within 8 minutes.

Ms. Ellis is back to driving and even working part-time again (the same job she was on her way to on the day of the incident). She was more than excited to meet the team that helped save her life.

Job well done: Michael Schmidt, Travis Michael and John Leopard (as pictured in the top, right image).

For more information, email PR@medic911.com

IN-LINE NEBULIZER THERAPY W/CPAP, BVM, ETT OR KING A friendly reminder for priority one patients with airway compromise.

CPAP INDICATIONS • Respiratory distress due to asthma / COPD • Respiratory distress due to pneumonia / aspiration • Toxic inhalation unresponsive to nebulizer therapy NEBULIZER INHALATION THERAPY CONTRAINDICATIONS • Acute congestive heart failure exacerbation CPAP CONTRAINDICATIONS • Systolic BP < 80 mm Hg • GCS < 8 • Age < 14 years • Uncooperative patient • Inability of patient to handle secretions • Respiratory distress due to trauma or possible pneumothorax • Patient with definitive need for intubation CONDITION MAXIMUM PRESSURE • Toxic inhalation unresponsive to nebs 5 – 15 cm H2O • Asthma, COPD, reactive airway disease 3 – 15 cm H2O

SEPTEMBER 2014

For more information, email EQS@medic911.com

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Help save local lives by donating blood to the Community Blood Center. When you donate blood, you support those who’ll need you the most, like Medic’s own Eric Hudspeth.

ERIC’S STORY On the afternoon of June 3 2014, Medic Paramedics Eric Hudspeth and Daniel Hagemeyer were riding motorcycles on Wendover Road. A day of excitement and fun turned for the worse when a drunk driver crossed the center line and struck Eric’s motorcycle head on. Eric was taken to CMC Main and treated for life threatening injuries. Over several operations, Eric injuries required over 36 units of blood. Today, Eric is doing well and is back to work. Without donors like you, Eric’s outcome may have been dramatically different.

Please join us in donating blood to help future patients in our community on Monday, August 20 from 10a – 2p in the back parking lot (near the courtyard).

For more information, email Lester Oliva at lestero@medic911.com or Allison Infinger at allisoni@medic911.com