Dispatch 073015

JULY 30, 2015

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

It is with great pleasure that we announce the promotions of Jackie Manley to Human Resources Supervisor and Trevor Taylor to Clinical Education Supervisor effective yesterday, 07/21/2015.

Jackie started at Medic in November 2010 as an HR Specialist. In 2012, she was promoted to HR Generalist and continues to have a positive impact throughout the agency. Jackie knows each employee by name and efficiently assists each person with her smile and kind manner. She is a recipient of Star of Life and Unsung Hero awards; she works each day with an amazing amount of dedication and determination.

Trevor joined Medic in February 2004 as a paramedic. Later that year, he became a RCC and then CC in March of 2005. In March 2011, Trevor joined Medical Services as an Education and Quality Specialist. As an EQS, Trevor has dedicated himself to improving performance Agency wide. He is excited to move into this new position, where he will be able to continue to motivate employees to perform at exceptional levels.

Please join in congratulating Jackie and Trevor on their well-deserved promotions.

For more information, please contact Sharon Taulbert at sharont@medic911.com; 704-943-6086.

CONGRATS TO THE 2015

WINNERS AUG 11 OR 12 5:30pm

UNSUNG 1429 BRYANTHERO STREET Anne Pentland CHARLOTTE, NC Allison Infinger Malcolm Leirmoe TOP CALL Dominic Taylor MEDAL OF VALOR Attend the ceremony thatHildrith best suits your work Marie schedule.

DISTINGUISHED SERVICE AWARD

RSVP by Jul 31st, 5pm by visiting medic911.com, click Bob2015 Francis Employee Recognition on About Medic, then Event to register you and your family.

If you haven’t RSVP’d yet for this year’s activities, you have Jul 31st. SO1.com, HURRY!...

Contact Tiffany atuntil tiffanya@medic91 704.943.6178 or Lester at lestero@medic911.com, 704.516.0650.

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medic911.com

As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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AUG COMPLIANCE Sat, Aug 1 Thu, Aug 6 Wed, Aug 12 Thu, Aug 21 Mon, Aug 24

1600 - 2000 0800 - 1200 1300 - 1700 1200 - 1600 0800 - 1200

AUG IN-SERVICE Tue, Aug 18 Wed, Aug 19 Thu, Aug 20 Fri, Aug 21 Mon, Aug 24

Wed, Aug 26

Thu, Aug 27

REQUIRED ATTENDANCE Brent Cail, Ed Clay, Janine Curlee, Jai-An Davidson, Jeffrey Davidson, Jim Emerson, Matthew Hestwood, Kendall Hicks, Cathy Jordan, Eric Koelbl, Matthew Losh, Ron Martin, Beth Pethel, Patrick Pfund, Claudia Tetenbaum, Nayyar Toqeer and Sterlynn White.

PLEASE NOTE: If your Annual Performance Review was in July and you did not attend the July class, you must contact Amy Broughton to attend a August class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

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1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SUN

MON

TUE

WED

THU

AUG 2015 FRI

SAT

1 COMPLIANCE 1600 - 2000

2

3

4

5

6 COMPLIANCE 0800 - 1200

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8

9

10

11

12 COMPLIANCE 1300 - 1700

13

14

15

16

17

18 INSERVICE 1000 - 1400

19 INSERVICE 1200 - 1600

20 INSERVICE 1000 - 1400

21 COMPLIANCE 1200 - 1600

22

INSERVICE 0800 - 1200 23

24 COMPLIANCE 0800 - 1200

25

26 INSERVICE 1200 - 1600 1800 - 2200

27 INSERVICE 1800 - 2200

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INSERVICE 1200 - 1600 1800 - 2200 30

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