Dispatch 072816

JULY 28, 2016

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

GREAT NEWS!... On Wednesday, 7/20/2016, parking curbside, along Crosspoint Center Lane is Medic’s, new Overflow Lot. Please take a few minutes to review the following information: • Above is a map of the street. Please note the following color codes:

1. Please attempt to avoid parking in the ORANGE areas, if possible. It will make it easier for our neighbors’ vehicles to navigate the areas.

2. GREEN is good to go.

3. Parking in RED areas is completely

forbidden.

• This will open an additional 72 spaces for overflow parking (tallying GREEN spaces only).

• Please remember this is a public street. We do not have exclusive rights to these spaces. There will be other vehicles parked in these areas from time to time.

• Please utilize extra caution when entering and exiting your vehicle, while parked on the street. Make sure to follow standard safety precautions.

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• Don’t leave valuables in view, lock your doors and secure your windows.

• Finally, Administration staff, this is the new “Overflow Lot”. Please remember to reserve the parking spots (inside the fence) for employees that work into the evening and during the overnight shifts.

Patrick thanks everyone for your patience and understanding during this difficult time.

Should you have any questions, comments, or concerns, please do not hesitate to reach out to Patrick Crane at patrickc@medic911.com.

As previously noted, the latest Performance Pay Tracking Period began on March 1st.

We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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AUGUST 16 OR 17 RECEPTION - 5:30PM CEREMONY - 6:30PM

1429 BRYANT STREET CHARLOTTE, NC

Attend the ceremony that best suits your work schedule.

RSVP BY JUL 30TH, 5PM at http://bit.ly/2016NoH (an Eventbrite site) to register you and your family.

Contact Tiffany at tiffanya@medic911.com; 704.943.6178 or Lester at lestero@medic911.com; 704.516.0650.

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Dale Cordice Lester Oliva

SEPTEMBER 2014

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AUG COMPLIANCE TUE, AUG 2 1400 - 1800 WED, AUG 3 0800 - 1200 FRI, AUG 5 1200 - 1600 MON, AUG 8 0800 - 1200 THU, AUG 11 1400 - 1800 SAT, AUG 13 1600 - 2000

AUG INSERVICE TUE, AUG 2 1000 - 1400 WED, AUG 3 1200 - 1600 THU, AUG 4 1000 - 1400 THU, AUG 5 0800 - 1200 MON, AUG 8 1200 - 1600

1800 - 2200

REQUIRED ATTENDANCE Scott Bodien, Tabitha Byers, Brent Cail, MichaelCarter, Ed Clay, Hunter Cromwell, Janine Curlee, Jeffrey Davidson, Kyesha Dula, Jim Emerson, Michael George, Jacob Gooden, Matthew Hestwood, Cathy Jordan, Irina Kerusenko, Eric Koelbl, Jackson Langevoort, Shellye Ledbetter, Matthew Losh, Ron Martin, Casey Miller, Jacob Miller, Beth Pethel, Patrick Pfund, Jason Swick, Claudia Tetenbaum, Nayyar Toqeer, Rebecca Wearmouth and Sterlynn White.

PLEASE NOTE: If your Annual Performance Review was in July and you did not attend class, you must contact Amy Broughton to attend a August class.

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AUG INSERVICE, CON’T. WED, AUG 10 1200 - 1600

1800 - 2200 THU, AUG 11 1800 - 2200

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SUN

7

MON

TUE

WED

THU

1

2 COMPLIANCE 1400 - 1800

3 COMPLIANCE 0800 - 1200

4 INSERVICE 1000 - 1400

INSERVICE 1000 - 1400

INSERVICE 1200 - 1600

9

10 INSERVICE 1200 - 1600 1800 - 2200

8 COMPLIANCE 0800 - 1200 INSERVICE 1200 - 1600 1800 - 2200

SAFETY MTG 1000 - 1200

AUG 2016 FRI

SAT

5 COMPLIANCE 1200 - 1600

6

INSERVICE 0800 -1200 11 COMPLIANCE 1400 - 1800

12 ASSESSMENT CTR 0800 - 1700

INSERVICE 1800 - 2200

13 COMPLIANCE 1600 - 2000 SAFE TEEN 0700 - 1300

14

15

16

17

18

19

20

21

22

23

24

25

26

27 SAFE TEEN 0700 - 1300

28

29

30

31

For the entire policy, please visit medic911.com, click on extranet (My Medic) and login. Then click on Uniform Policy and Request, under “My Medic” (located on the top navigation bar).

For more info, please contact Michael Stanford at michaels@medic911.com.

Mecklenburg EMS Agency

SOG: 100.010.003

Standard Operating Guidelines, Operations Department, All Divisions ISSUED: April 1, 2015 REVISED: July 18, 2016 APPROVED: November 18, 2015 BY: Operations Management Team SUBJECT:

Uniform Standard

SEPTEMBER 2014

Purpose: The purpose of this guideline is to establish authorized uniform items and set standards for the correct wear of department uniforms and insignia.

Applicability: This guideline applies to all uniformed Agency personnel.

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Medic continues to support and promote smoking cessation with CIGNA assistance programs. This serves as a reminder that CIGNA now provides coverage for tobacco cessation prescribed medications as well as availability to the Lifestyle Management Wellness Program offerings.

Lifestyle Management Program Whether you’re looking for help with weight, tobacco or stress management, our lifestyle Management Programs are here for you. Each program is easy to use, available where and where you need it; and is always at no cost to you.

1.866.417.7848 - myCigna.com

Please be mindful that all Mecklenburg County spaces (to include Post 100 and all Medic posts) continue to remain tobacco free areas. If you are on the quest for cessation, be conscious of product litter in both private and public areas outside of these tobacco free zones. In particular, complaints have been brought forth regarding excessive cigarette butt litter in the space between headquarters and the convenience store. Be respectful of yourself, others and the environment by putting tobacco product litter in proper receptacles and avoid throwing debris on the ground.

Please contact Linda Hendley at lindah@medic911.com for more info.