Dispatch 072717

JULY 27, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 07/21/17

EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 75% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

66:43***

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9**

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 79%*

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.47%/P2: 95.67% P3: 91.20%*

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:49*** *MPDS and Response Times as of 7/7/17 **Driver Safety as of 6/9/17 ***TTT and P1 as of 7/14/17

The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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SEPTEMBER 2014

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab

In order to successfully complete this LMS training, please be aware of the following:

For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance

Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

AUGUST 2017

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If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Elizabeth Ansley-Fisona, Scott Bodien, Tabitha Byers, Brent Cail, Michael Carter, Ed Clay, Hunter Cromwell, Janine Curlee, Jeffrey Davidson, David Dombo, Kyesha Dula, Jim Emerson, Scott Forbes, Michael George, Jacob Gooden, Robert Harford, Matthew Hestwood, Aaron Hopping, Cathy Jordan, Jeffrey Karll, Irina Kerusenko, Eric Koelbl, Jackson Langevoort, Shellye Ledbetter, Kaitlin Lewis, Ron Martin, Jacob Miller, Casey Miller, Beth Pethel, Patrick Pfund, Ian Priola, Gary Rizzo, Tyler Smith, Matthew Soria, Jason Swick, Claudia Tetenbaum, Benjamin Thackston, Rebecca Wearmouth, Christopher Weber and Sterlynn White.

AUGUST INSERVICE No In-service in August.

AUGUST COMPLIANCE Now take Medic’s Compliance class online. For more information, see Compliance Class Training (above).

ASSESSMENT CENTER FRI, AUG. 18

0800 - 1700

SAFETY COMMITTEE WED, AUG. 23

1000 - 1200

SAFE TEEN SAT, AUG. 12

0700 - 1300

SEPTEMBER 2014

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VitaMin Vital health information in a minute

BUG OFF: Take the sting out of bug bites Bees buzzing. Ticks crawling. Mosquitoes swarming. Don’t let these unwelcome guests ruin your outdoor fun. Get ready to zap those bugs and cope with insect bites so you can keep yourself and your family safe.

Bee stings For a serious allergic reaction to bee or wasp stings, use an epinephrine auto-injector (if available) and call 911 right away. For other not-so-serious stings, act quickly to minimize pain and swelling.

• Try to remove the stinger by scraping it off with a fingernail or firm edge, such as a credit card.

• Wash the area with soap and water.

• Apply an ice pack or a cold, wet washcloth.

• Soothe itching with an oral antihistamine or apply a corticosteroid cream or calamine lotion.

Tick bites Do you live in an area where ticks are a problem? Or plan to travel to places crawling with ticks (such as the upper Midwest or Northeast)? The following steps can help reduce your risk of getting Lyme disease or other tick-borne diseases.

• Wear long pants tucked into your socks, a long-sleeve shirt and a hat.

• Apply an insect repellent with DEET to your skin and clothing. Products containing oil of lemon eucalyptus, a natural compound, also offer protection. Always read product directions before applying on children.

• Stay on the trails. Avoid walking through thick woods and long grass.

• Check for ticks on people and pets after being outdoors. Ticks can be very small (about the size of a poppy seed) so it’s important to search carefully.

Bathe or shower as soon as possible after coming in from outdoors.

• If you find a tick, remove it with tweezers and use antiseptic on the bite area. It’s unlikely that you’ll get Lyme disease if a tick has been attached to skin for less than 48 hours.

Mosquito bites Protect yourself by using the right repellent. According to the Environmental Protection Agency (EPA), products containing the following active ingredients work best for repelling mosquitoes, and are considered safe when used as directed on the label.

• DEET (spray, wipes, foam and lotion formula) • Picaridin (spray and cream formula) • IR3535 (lotion and lotion spray) • Oil of lemon eucalyptus (lotion and pump spray) • Para-methane-diol (spray or towelettes)

This is intended to be general health information and not medical advice or services. You should consult your doctor for medical advice or services, including seeking advice prior to undertaking a new diet or exercise program.

“Cigna” and the “Tree of Life” logo are registered service marks, and “Together, all the way.” is a service mark, of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries and not by Cigna Corporation. Such operating subsidiaries include Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Health Management, Inc., Cigna Behavioral Health, Inc., vielife Limited, and HMO or service company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. All models are used for illustrative purposes only.