Dispatch 071615

JULY 16, 2015

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Maxwell Adams, Jeremiah Allen (2), Mian Baker (5), Josiah Balbuena, David Barbato, Amber Barrera (2), Thomas Basile (3), Elijah Baumgarten (3), Kariena Bernesser, Angie Berrien, Scott Blair (2), Johnathon Bobbitt, Nina Bost (2), Veronica Brittain, Lee Brown, Paul Burns (2), Michael Bush II, Michael Campbell, Anthony Carriker (3), Kristin Carriker (2), Kevin Carter, Danielle Cassevah, Tawni Chambers, Stephen Church (2), Esequiel Cipriano, Edward Clay (3), William Coble (2), Harley Conrad III (3), Katherine Cornelius, Christopher Craddock, Caleb Crum (2), Jason Crump, Ashley Cummings (2), Katherine Currin, Kennedy Deese (2), Gabriel Donaldson (3), Patricia Dowbiggin (2), John Fisher, Elijah Gamble, Dena Gaston, William Gibson (2), Michael Gilmore, Ralph Giuliano, Noah Godbey, Matthew Godec, Rogelio Gomez (2), Michael Grisanti, Russell Harrell (2), Rebekah Hart-O’Sullivan, Joshimine Hawkins, Nicholas Heasley (4), Matthew Hestwood, Marie Hildreth, Nicolette Hodnett, Robin Houser (2), Kathy Houston, Eddie Howard, Nicholas Howard, Donald Howie, Eric Hudspeth, Stacey Hughes, Audrey Hunt (2), Brendan Hutson (4), Andrew Innerfield (4), Christy Iyoob (2), Matthew Johnson (3), Trueman Jones (4), Catherine Jordan, Jared Kelly (2), Chad Kennedy (2), Elizabeth Kennedy, Shawn Kerley (2), Scott King, Siobhan Klass (2), Eric Koelbl, Jonathan Konecny, Calvin LaVictoire, Erin Lee, Julio Lizarazo, Nicholas Lommerse, Karim Mahmoud, Mikhail Makarov (2), Courtenay Martinsen, Anna McCarley, Robert McKenzie (2), Milan Merges, Brian Miller (2), Michael Miller (3), Justin Minton, Erin Mitchell, Hunter Mitchell (2), David Moore, Michael Moore (2), Victoria Moore, Eric Morrison, Thomas Muhammad (3), Brian Murphy (2), Jeremy Murphy (2), Edmund Naumann, Matthew Needs, Patrick Nelson (2), Arthur Nolan, Rebecca Norris (2), Tyler North (2), Ryan O’Donnell, Lester Oliva, Donald Overcash (2), Robert Owens, Dawn Parker, Ethan Parker, Macon Parker (2), Kimberly Parlier, Antonio Pattillo, Mark Peck (2), Christopher Peet, Anne Pentland, Aaron Peppel, Kenneth Phillips (2), Christopher Pinto, Susan Pollich (2), Ryan Powell (2), Jamal Pratt, Hillary Ramsey (3), Robert Ramsey, Marcus Ray (3), Helen Reed, Adamo Riascos (2), Brandis Ridenhour, Mary Rimmer, Scott Rinehults (2), Toby Robinson, Amanda Rothbauer, Justin Rowe, Robin Roy, Megan Ruane, Michael Schmidt, Michael Sherriff, Mary Shockley, Jacob Shope, David Simonini, Jennifer Slagle (2), Andrew Smith, Ashley Smith, Brian Smith, Lindsay Smith, Robert Smith, Stacen Smith (3), Christopher Somerset (2), Ian Starkey, Matthew Stegall (2), Richard Steinbroner, Joshua Stiller (2), Tory Stokes (2), Crystal Strong (2), Dominic Taylor, Jeffrey Thompson (4), Andrew Tinson, Alexsandra Torres (3), Gregory Truesdell, Douglas Valot (2), John Wagner, Sarah Walser, Kiara Warren, Jennifer White, Troy White (2), Jeffrey Williams, Travis Williams, Colby Willison, Scott Wilson and Andrew Wooten.

AUG 11 OR 12 5:30pm 1429 BRYANT STREET CHARLOTTE, NC

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RSVP by Jul 31st, 5pm by visiting medic911.com, click on About Medic, then 2015 Employee Recognition Event to register you and your family.

As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Just a friendly reminder to please use your Agency provided eye protection while engaged in patient care. Wearing eye protection helps to prevent eye trauma and reduces the risk of your eyes being exposed to a blood borne pathogen.

How likely is it that an incident will occur? In the 2015 fiscal year, we had nine (9) incidents involving eye exposures or trauma. Five (5) exposure incidents involved a patient spitting at providers. Another four (4) incidents involved foreign objects striking an employee’s eye.

Safety glasses are for your protection and must be used in conjunction with the PPE Policy/Exposure Control Policy which states: “Wear appropriate face and eye protection when splashes, sprays, spatters, or droplets of blood or OPIM pose a hazard to the eye, nose, or mouth.” This policy can be found on the Extranet under SEPTEMBER 2014 Employee Health Services.

If you have not received eye protection or have misplaced your original pair, please see an OST in logistics. If you have any questions, please contact Amy Broughton at amyb@medic911.com or 704-943-6095. medic911.com

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AUG COMPLIANCE Sat, Aug 1 Thu, Aug 6 Wed, Aug 12 Thu, Aug 21 Mon, Aug 24 CONGRATULATIONS Lacey Billotto (daughter of Larry Billotto) who won the $1500 CHARLOTTE ROTARY PUBLIC SAFETY (911) SCHOLARSHIP Lacey will study Pre-Med at Wingate University.

Lacey also won the $15k scholarship that we announced in an earlier edition of the Dispatch. Lacey is living proof that hard work, mixed with a hint of tenacity, will take you far...

1600 - 2000 0800 - 1200 1300 - 1700 1200 - 1600 0800 - 1200

AUG IN-SERVICE Tue, Aug 18 Wed, Aug 19 Thu, Aug 20 Fri, Aug 21 Mon, Aug 24

Wed, Aug 26

Thu, Aug 27

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

Again, CONGRATS LACEY!!!

REQUIRED ATTENDANCE Brent Cail, Ed Clay, Janine Curlee, Jai-An Davidson, Jeffrey Davidson, Jim Emerson, Matthew Hestwood, Kendall Hicks, Cathy Jordan, Eric Koelbl, Matthew Losh, Ron Martin, Beth Pethel, Patrick Pfund, Claudia Tetenbaum, Nayyar Toqeer and Sterlynn White.

PLEASE NOTE: If your Annual Performance Review was in July and you did not attend the July class, you must contact Amy Broughton to attend a August class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

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For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SUN

MON

TUE

WED

AUG 2015

THU

FRI

SAT

1 COMPLIANCE 1600 - 2000

2

3

4

5

6 COMPLIANCE 0800 - 1200

7

8

9

10

11

12 COMPLIANCE 1300 - 1700

13

14

15

16

17

18 INSERVICE 1000 - 1400

19 INSERVICE 1200 - 1600

20 INSERVICE 1000 - 1400

21 COMPLIANCE 1200 - 1600

22

INSERVICE 0800 - 1200 23

24 COMPLIANCE 0800 - 1200

25

26 INSERVICE 1200 - 1600 1800 - 2200

27 INSERVICE 1800 - 2200

28

29

INSERVICE 1200 - 1600 1800 - 2200 30

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Derek Scott Ronnie Martin Don Overcash Robin Houser Shawn Kersey Noah Godbey Bobbi Lindsey Kyle Sheehan David Phillips Michael Sherriff Doug Bell Andy Berger Chelsea Cline Ken Murray Greg Truesdell Allison Infinger

2 3 3 4 5 6 6 7 9 10 10 10 12 13 13 13

Matt Lewis Ty Brown Gabe McGaha Terran Berry Nicole Tyson Corey Montgomery Danielle Louis Barry Thornton Patrick Crane Roger Gomez Anne Pentland Elizabeth Kennedy Tim Marshburn Michael Moore Derek Gray Courtney Riggan

15 16 16 16 16 16 16 16 17 17 18 20 20 21 22 23

Trueman Jones Elisabeth Mitchell Jessica West Dakota Anaya Stacey Hughes Sarah Morris Thomas Muhammad Tracy Martin Keisha Boyer David Gerig Amanda Rothbauer Sarah Walser Jonathan Studnek Jared Kelly SEPTEMBER 2014

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Just a quick building project update for everyone since it’s been pretty quiet lately. We are still working with the County, our architects and the construction management firm to nail down final plans. Needless to say, this is a very large construction project. Our ability to meet the long term needs of this Agency within budget completely lies in the up-front planning process – which is precisely why it is taking so long.

To date, there have been 21 revised renditions created for the new Wilkinson building. As with any redevelopment process, it’s time consuming. Every rendering needs to be reviewed, commented on and priced; then the architects go back to the drawing board to make necessary modifications. The last meeting we had two weeks ago was very promising. As soon as we have a plan that we believe fits within budget and meets our expressed needs, we will share it Agency wide and make one more pass at departmental feedback. Until such time, hang in there and thank you for your patience.

If you have any questions, please contact Jeff Keith anytime at jeffk@medic911.com or 704-943-6160.