Dispatch 071416

JULY 14, 2016

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As previously noted, the latest Performance Pay Tracking Period began on March 1st.

We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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AUGUST 16 OR 17 RECEPTION - 5:30PM CEREMONY - 6:30PM

1429 BRYANT STREET CHARLOTTE, NC

Attend the ceremony that best suits your work schedule.

RSVP BY JUL 30TH, 5PM at http://bit.ly/2016NoH (an Eventbrite site) to register you and your family.

Contact Tiffany at tiffanya@medic911.com; 704.943.6178 or Lester at lestero@medic911.com; 704.516.0650.

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VitaMin Vital health information in a minute Photo: Johnny Autry

WHITE CHOCOLATE-CHERRY BARK Yield: Serves 16

Ingredients

Preparation

• 2 tablespoons sliced almonds

1. Place almonds in a skillet over high heat. Cook 2 minutes or until lightly browned, stirring frequently. Remove from heat.

Combine almonds, cherries, and pretzels in a bowl. Set aside half of mixture.

• 1/3 cup dried cherries, chopped • 1 ounce small salted pretzel sticks, broken into 1/4-inch pieces (about 2/3 cup) • 1 (12-ounce) package premium white chocolate chips

Source: Printed with permission of Cooking Light, January 2012

2. Place chocolate in a 1-quart glass measure. Microwave at HIGH 1-1/2 minutes or until chocolate melts, stirring every 30 seconds. Add chocolate to bowl with pretzel mixture; stir well. Spread chocolate mixture evenly into a 12 x 7-inch rectangle on a jelly-roll pan lined with parchment paper.

Sprinkle remaining pretzel mixture evenly over chocolate, pressing lightly to adhere.

Freeze 10 minutes. Break into 16 pieces.

Nutritional Information Amount per serving • Calories: 137 • Fat: 7.2 g • Saturated fat: 4.2 g • Monounsaturated fat: 2.2 g • Polyunsaturated fat: 0.3 g • Protein: 1.6 g • Carbohydrate: 16.8 g • Fiber: 0.5 g • Cholesterol: 4 mg • Iron: 0.2 mg • Sodium: 49 mg • Calcium: 48 mg

SEPTEMBER 2014 “Cigna” and the “Tree of Life” logo are registered service marks, and “Together, all the way.” is a service mark, of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries and not by Cigna Corporation. Such operating subsidiaries include Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Health Management, Inc., Cigna Behavioral Health, Inc., vielife Limited, and HMO or service company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. All models are used for illustrative purposes only. medic911.com 5 878154a 12/15 © 2015 Cigna. Some content provided under license.

JUL COMPLIANCE Sat, Jul 16 1600 - 2000

REQUIRED ATTENDANCE Robert Bivens, Angela Breeden-Alvarez, Veronica Brittain, Paul Burns, Michael Campbell, Paul Cash, Treven Cherry, Curtis Cooper, Will Coston, Christopher Craddock, Don Creason, Nicholas Fiedler, David Gerig, Rogelio Gomez, Nicholas Heasley, Sarah Hinson, Eddie Howard, Siobhan Klass, Sarah Mali, Craig McAllister, Danielle Miller, Erin Mitchell, Ken Murray, Emil Ruiz, Amanda Scoggin, Jacob Shope, Jennifer Slagle, Kevin Staley, Richard Steinbroner, Jonathan Studnek, Jeffrey Thompson, Kiara Warren, Matthew West, Jeff Williams and Chris Williams

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in June and you did not attend class, you must contact Amy Broughton to attend a July class.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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Kermit has been practicing his modeling skills.

So should you!...

Medic is having a photo shoot on Fri, Jul 22nd and 29th. To help ensure that this shoot is a success, we need Medic employees to fill the seats at a staged In-Service Session.

The In-Service portion of the photo shoot is tentatively scheduled for Jul 29th in the Auditorium starting at 1425. The In-Service shoot should not take longer than an half hour to complete.

If you’re interested in working with PR on this event and would like to volunteer your time, please let either Lester or Tiffany know.

For more info, contact PR: SEPTEMBER 2014 Tiffany: tiffanya@medic911.com Lester: lestero@medic911.com

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Due to overwhelming demand, Medic is partnering with local food trucks through Sep. On Jul 22, get your wallet and join us for some good eats!

This is not a Medic sponsored event. Personal cash/credit cards will be accepted by partipcating vendors.

For more info and foodtruck schedule, visit medic911.com/public relations/Foodtruck Lunch Break Questions? Please contact PR: Tiffany, tiffanya@medic911.com; Lester, lestero@medic911.com