Dispatch 071317

JULY 13, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 07/07/17

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 62% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

67:53

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9**

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 79%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.47%/P2: 95.67% P3: 91.20%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:28* *P1 as of 06/26/17 **Driver Safety as of 6/9/17

The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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medic911.com

Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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GOOD SHEPARD COMMUNITY CHURCH EVENT SEPTEMBER 2014 In June, over 500 Mecklenburg County residents and visitors attended the Good Shepard Church Family Experience Celebration. Participants celebrated the beginning of summer while learning how they can keep their kids and loved ones safe. Younger residents served as junior paramedics as they toured the new truck and provided CPR to Medic dummies.

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab

In order to successfully complete this LMS training, please be aware of the following:

For complete instructions, visit medic911.com/ extranet/medic-monitor/2017-corporate-compliance-classes.

Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

JULY 2017

If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Robert Bivens, Angela Breeden-Alvarez, Veronica Brittain, Paul Burns, Michael Campbell, Paul Cash, Danielle Cassevah, Treven Cherry, Curtis Cooper, Will Coston, Christopher Craddock, Don Creason, Nicholas Fiedler, David Gerig, Rogelio Gomez, Nicholas Heasley, Sarah Hinson, Siobhan Klass, Craig McAllister, Erin Mitchell, Ken Murray, Emil Ruiz, Amanda Scoggin, Sarah Senn, Jacob Shope, Jennifer Slagle, Kevin Staley, Richard Steinbroner, Jonathan Studnek, Jeffrey Thompson, Kiara Warren, Matthew West, Jeff Williams and Chris Williams

JULY INSERVICE FRI, JUL. 14 MON, JUL 17 TUE, JUL 18

1000 - 1400 1000 - 1400 1000 - 1400

JULY COMPLIANCE Now take Medic’s Compliance class online. For more information, see Compliance Class Training (above).

ASSESSMENT CENTER FRI, JUL. 21

0800 - 1700

SAFETY COMMITTEE WED, JUL. 19 1000 - 1200 SAFE TEEN SAT, JUL. 15

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0700 - 1300

PASTRAMI-AND-MUSHROOM â&#x20AC;&#x153;HOT DOGSâ&#x20AC;?

3 tablespoons unsalted butter 3/4 pound assorted mushrooms, such as chanterelles, stemmed shiitake and cremini, quartered Salt and freshly ground pepper 1/4 cup dry sherry 1/2 cup veal demiglace 1/4 cup heavy cream 1 large shallot, minced 1 teaspoon cider vinegar 2 tablespoons chopped chives 1/2 pound sliced pastrami 4 hot dog rolls, split and toasted 1 ounce sharp cheddar or Mimolette cheese, shredded (1/4 cup) In a large skillet, melt 2 tablespoons of the butter. Add the mushrooms and season lightly with salt and pepper. Cover and cook over moderate heat, stirring a few times, until tender and browned, 8 minutes. Add the sherry and boil over high heat until reduced by half, 1 minute. Add the demiglace and simmer over moderate heat until slightly reduced, 3 minutes. Stir in the cream and simmer until thickened, 5 minutes.

Add the shallot, vinegar and chives and season with salt and pepper.

Heat a nonstick skillet over moderate heat and melt the remaining 1 tablespoon of butter in it. Add the pastrami and cook until warmed through.

Fill the rolls with the pastrami. Top with the mushrooms and cheese and serve.

For more info and photo credit, visit foodandwine. com

SEPTEMBER 2014

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MEDIC IN THE COMMUNITY Medic Paramedic Lester Oliva participated in a town hall meeting at the Center of Preventionâ&#x20AC;&#x2122;s, Alianza Coalition. The town hall discussed substance abuse in the Latino community, shared concerns and perspectives. The event concluded with a Q and A on Latino youth drinking alcohol.

To learn more about the Center of Prevention, visit http://preventionservices.org/

MEDIC IN THE MEDIA Earlier this month, Medic partnered with CMPD and CFD to host a firework safety press conference. After sharing Fourth of July safety tips, Medicâ&#x20AC;&#x2122;s PR team dropped by NBC Charlotte with Shannon Helms and Mikayla Smith (PR intern). A big fan of Larry Sprinkle, Shannon was pleasantly surprised to run into her favorite meteorologist at the NBC studios.

The first time Shannon met Larry, she was in kindergarten. Twenty four years, she got to say hello to a hometown celebrity.

Now how cool is that?...