JULY 6, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 06/30/17
EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 61% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:53
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9**
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 80%***
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 96.61%/P2: 95.55% P3: 89.83%***
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:28* *P1 as of 06/26/17 **Driver Safety as of 6/9/17 *** Response Times and MPDS as of 6/26/17
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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medic911.com
Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
medic911.com
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Ever wonder what the “stars” do when they go to DC besides hang out with other EMS professionals and state representatives? This year, we got the inside scoop! Get ready for the 2018 Star of Life event. Nominations begin December 2017. CONGRATS to Tiffany Johnson, Ryan Lowe and Sherri Steele, Medic’s 2017 Stars of Life recipients.
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medic911.com
The Standard Promotion Process work team is excited to announce improvements made when applying for new positions within Medic! Based on a vast amount of input from employees throughout the Agency, the team was able to develop changes to the job description, interview preparation resources and post-interview feedback. For more information, contact Matt Hestwood at matthewh@medic911.com or Shane Anaya at shanea@medic911.com.
JOB POSTING NOTIFICATIONS Internal job posting will now be communicated via: • MedTV • Extranet Page. An Internal Job Posting page is located on the extranet. • Email • Dispatch • Signholders If the posting is time sensitive, look for communications: • Extranet • Email INTERVIEW PREPARATION Interview Preparation is available to all Medic employees. The Interview Preparation packs are available at these four locations: ▪ Avesta. If you haven’t already created an Avesta profile, create one. Once you’ve created a profile, log in and click on Interview Preparation. ▪ HR Forms (file holder outside the HR Office) ▪ Computer Room ▪ My Medic. Log into My Medic, click on Internal Job Posting, Interview Preparation FEEDBACK Hiring managers and HR will provide feedback as to how you did during the interview process.
SEPTEMBER 2014
medic911.com
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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.
• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab
In order to successfully complete this LMS training, please be aware of the following:
For complete instructions, visit medic911.com/ extranet/medic-monitor/2017-corporate-compliance-classes.
Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable. If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.
If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com. ATTENDEES Robert Bivens, Angela Breeden-Alvarez, Veronica Brittain, Paul Burns, Michael Campbell, Paul Cash, Danielle Cassevah, Treven Cherry, Curtis Cooper, Will Coston, Christopher Craddock, Don Creason, Nicholas Fiedler, David Gerig, Rogelio Gomez, Nicholas Heasley, Sarah Hinson, Siobhan Klass, Craig McAllister, Erin Mitchell, Ken Murray, Emil Ruiz, Amanda Scoggin, Sarah Senn, Jacob Shope, Jennifer Slagle, Kevin Staley, Richard Steinbroner, Jonathan Studnek, Jeffrey Thompson, Kiara Warren, Matthew West, Jeff Williams and Chris Williams
JULY 2017
JULY INSERVICE WED, JUL. 5 THU, JUL. 6 FRI, JUL. 7 MON, JUL. 10 TUE, JUL. 11 WED, JUL. 12 THU, JUL. 13 FRI, JUL. 14 MON, JUL 17 TUE, JUL 18
1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400
JULY COMPLIANCE Now take Medic’s Compliance class online. Please review the new process above. ASSESSMENT CENTER FRI, JUL. 21
0800 - 1700
SAFETY COMMITTEE WED, JUL. 19 1000 - 1200
JULY 4
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medic911.com
ADMIN OFFICE CLOSED
SAFE TEEN SAT, JUL. 15
0700 - 1300
As the adage states, it’s not bragging if it’s true. From the cutest kitchen disasters to a new addition to the family, Medic’s PR wants to recognize you! Maybe you rescue animals as a parttime gig, make underprivileged children smile or fly really cool helicopters? Whatever it is, your culture is a part of Medic’s brand. So let us recognize you and all the great things you do... Simply send PR the following: • Short blurb that includes the how, what and when. Feel free to use bullet points. We’ll write it for you. • Images. Images. Images. The higher the resolution the picture is, the better. Video is pretty awesome too! Contact any member of PR if you need assistance with taking or downloading images or video. Other important details: • Housekeeping. Understand by sending this information to Medic PR, you’re authorizing Medic to use all submitted images, videos and written content. • Submissions. Medic PR retains to right to use (or not use) submitted content.
SEPTEMBER 2014
Submit your story and images to either Tiffany at tiffanya@medic911.com or Lester at lestero@ medic911.com. If you have any questions, please feel free to contact anyone in PR. medic911.com
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VitaMin Vital health information in a minute
Be your best with better sleep Getting a good night’s sleep can make a positive difference in many areas of your life and health – from mental alertness and memory to heart health and fighting off the common cold. You might be surprised by all of the benefits of sleep. Sleep on it. Have a problem to solve or decision to make? There’s some evidence that “sleeping on it” really helps. A small study suggests that a full night’s sleep can improve your thinking skills, such as decision-making.1
had good-quality sleep had quicker recovery from stressors to skin, such as environmental toxins and sun damage. Poor sleepers had increased signs of skin aging.5
Take the edge off. When you’re tired, your body may be more sensitive to pain. How to fix it? Get more sleep. One study showed that mildly sleep-deprived people had less pain sensitivity during the day when they increased their sleep time at night.2
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Finish strong. Research suggests that increasing sleeping time can improve athletic performance.3 Snooze to lose. Getting the rest you need may help your diet and exercise efforts. Dieters in a sleep-lab study who were well rested lost more fat than those who were sleep deprived. When dieters got less sleep, they felt hungrier during the day.4 Give your skin a healthy glow. Deep sleep is the prime time for the skin to repair itself. In a clinical trial, those who
Set the stage for sound sleep
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Exercise during the day. It can make your body feel relaxed and tired come nighttime. Avoid cigarettes. Nicotine can cause sleeplessness and shallow sleeping. Cut out caffeine after your evening meal. Hide clocks. After setting your alarm, turn the clock away to avoid the stress of watching each minute pass by. Don’t read or do work in bed. Stay away from things that upset you before bedtime. Try aromatherapy. Breathing in scents from lavender and other essential oils may help you relax and sleep at night.
Sources: 1. University of Massachusetts Amherst. “‘Sleep on it’ is sound, science-based advice, study suggests.” ScienceDaily. June 2011. http://www.sciencedaily.com/releases/2011/06/110607094849.htm (accessed May 20, 2014) 2. Roehrs TA; Harris E; Randall S; Roth T. “Pain sensitivity and recovery from mild chronic sleep loss.” Sleep Journal. 2012. http://www.journalsleep.org/ViewAbstract.aspx?pid=28718 (accessed May 20, 2014) 3. Stanford Sleep Disorders Clinic and Research Laboratory. “The effects of sleep extension on athletic performance in collegiate basketball players.” Published in the Journal of Sleep, July 2011. http://www.ncbi.nlm.nih.gov/ pubmed/21731144 (accessed May 20, 2014) 4. University of Chicago Medical Center. “Sleep loss limits fat loss.” ScienceDaily. October 2010. http://www.sciencedaily.com/releases/2010/10/101004211637.htm (accessed May 20, 2014) 5. University Hospitals Case Medical Center. “Sleep deprivation linked to aging skin, study suggests.” ScienceDaily. July 2013. http://www.sciencedaily.com/releases/2013/07/130723155002.htm (accessed May 20, 2014) This is intended to be general health information and not medical advice or services. You should consult your doctor for medical advice or services, including seeking advice prior to undertaking a new diet or exercise program.
“Cigna” and the “Tree of Life” logo are registered service marks, and “Together, all the way.” is a service mark, of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries and not by Cigna Corporation. Such operating subsidiaries include Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Health Management, Inc., Cigna Behavioral Health, Inc., vielife Limited, and HMO or service company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. All models are used for illustrative purposes only.