Dispatch 063016

JUNE 30, 2016

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

AUGUST 16 OR 17 RECEPTION - 5:30PM CEREMONY - 6:30PM

1429 BRYANT STREET CHARLOTTE, NC

Attend the ceremony that best suits your work schedule.

RSVP BY JUL 30TH, 5PM at http://bit.ly/2016NoH (an Eventbrite site) to register you and your family.

Contact Tiffany at tiffanya@medic911.com; 704.943.6178 or Lester at lestero@medic911.com; 704.516.0650.

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medic911.com

As previously noted, the latest Performance Pay Tracking Period began on March 1st.

We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Medic was invited to find out more about NASCAR’s event planning services. A beautiful facility inside and out, but onsite catering and rentals come with a hefty price tag. But maybe Lester can “charm” them into a good deal for future Medic events?

Always looking at cool ways to improve Medic events.

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medic911.com

The National Association of Counties (NACo) is pleased to grant Mecklenburg County a 2016 Achievement Award for its program titled “High Frequency Users Program” in the category of Health.

Medic designed and implemented as a process to identify high frequency EMS users and manage their care through referral to external resources and the Agency Medical Director. Building on the knowledge that a subset of the population utilizes Emergency Medical Services (EMS) at a higher rate, this intervention established identification, qualification, referral and care plan processes for 19 patients since February 2015.

Congratulations to everyone involved, all of whom were able to help develop this innovative program! Your hard work will yield positive results for Mecklenburg County residents!

Need to reorder Medic business cards? It’s easy. Here’s how: 1. Log into My Medic (extranet), click on Medic Business Cards, (under Administration).

2. Fill out the form.

Business cards are ordered at the end of each month. Delivery is about 2-3 weeks. So, order early if you’re running low.

For more info, contact PR.

Ms. Barrera, Hello this is XXXXXX, I had an accident on Monday (4/25/16) in a Medspeed vehicle. You told me to email you and tell you how I was doing. I’m still in pain sore and stiff I’m seeing a Chiropractor and getting treatment.

I thank you very much for your kind words and HOLDING MY HAND and being there for me. I truly appreciate you and Shawn (Kerley).

I couldn’t have asked for a better team to take care of me. It takes special people to do your profession and you two do it very well, Yall have the right spirit. Once again, THANK YOU May GOD BLESS YOU BOTH. SEPTEMBER 2014 SINCERELY, XXXXXX Congratulations Amber and Shawn. Your excellent patient care continues to show Medic’s, Purpose in Action.

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JUL COMPLIANCE Tue, Jul 5 1400 - 1800 Thu, Jul 7 1400 - 1800 Fri, Jul 8 1200 - 1600 Mon, Jul 11 0800 - 1200 Wed, Jul 13 0800 - 1200 Sat, Jul 16 1600 - 2000

JUL INSERVICE Tue, Jul 5 1000 - 1400 Wed, Jul 6 1200 - 1600 Thu, Jul 7 1000 - 1400 Fri, Jul 8 0800 - 1200 Mon, Jul 11 1200 - 1600

1800 - 2200

JUL INSERVICE, CON’T. Wed, Jul 13 1200 - 1600

1800 - 2200 Thu, Jul 14 1800 - 2200

REQUIRED ATTENDANCE Robert Bivens, Angela Breeden-Alvarez, Veronica Brittain, Paul Burns, Michael Campbell, Paul Cash, Treven Cherry, Curtis Cooper, Will Coston, Christopher Craddock, Don Creason, Nicholas Fiedler, David Gerig, Rogelio Gomez, Nicholas Heasley, Sarah Hinson, Eddie Howard, Siobhan Klass, Sarah Mali, Craig McAllister, Danielle Miller, Erin Mitchell, Ken Murray, Emil Ruiz, Amanda Scoggin, Jacob Shope, Jennifer Slagle, Kevin Staley, Richard Steinbroner, Jonathan Studnek, Jeffrey Thompson, Kiara Warren, Matthew West, Jeff Williams and Chris Williams

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in June and you did not attend class, you must contact Amy Broughton to attend a July class.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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medic911.com

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MON

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11 COMPLIANCE 0800 - 1200

TUE

WED

THU

JUL 2016

FRI

SAT

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2 NEW HIRE CVOC 0645 - 1545

9 SAFE TEEN CVOC 0700 - 1300

5 COMPLIANCE 1400 - 1800

6 INSERVICE 1200 - 1600

7 COMPLIANCE 1400 - 1800

8 COMPLIANCE 1200 - 1600

INSERVICE 1000 - 1400

SAFETY MTG 1000- 1200

INSERVICE 1000 -1400

INSERVICE 0800 - 1200

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13 COMPLIANCE 0800 - 1200

14 INSERVICE 1800 - 2200

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16 COMPLIANCE 1600 - 2000

INSERVICE 1200 - 1600 1800 - 2200

INSERVICE 1200 - 1600 1800 - 2200

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22 ASSESSMENT CTR 0800 - 1700

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Medic’s own Lester O. provides WSOC’s, Gina Esposito a tour of P100 on June 16.

He also plays dead pretty well too...

SEPTEMBER 2014

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Due to overwhelming demand, Medic is partnering with local food trucks through Sep. On Jul 22, get your wallet and join us for some good eats!

This is not a Medic sponsored event. Personal cash/credit cards will be accepted by partipcating vendors.

For more info and foodtruck schedule, visit medic911.com/public relations/Foodtruck Lunch Break Questions? Please contact PR: Tiffany, tiffanya@medic911.com; Lester, lestero@medic911.com