Dispatch 062917

JUNE 29, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 06/23/17

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 61% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

67:54

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9**

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 80%***

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 96.61%/P2: 95.55% P3: 89.83%***

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:28* *P1 as of 05/26/17 **Driver Safety as of 6/9/17 *** Response Times and MPDS as of 6/16/17

The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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medic911.com

Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

medic911.com

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Looking for your pay stub? Look no further! You can log into the payroll portal through the extranet to obtain copies of pay stubs for 2017: https://www.medic911.com/extranet/administration/payroll-portal With the implementation of the new Human Resources Information System (HRIS) as of January 1, 2017, employeesâ&#x20AC;&#x2122; pay stubs are no longer emailed but are readily available through the payroll portal.

If you have questions, contact humanresources@medic911.com

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SLOW COOKER PULLED PORK • 1/4 cup paprika • 2 tablespoons kosher salt • 2 tablespoons coarsely ground black pepper • 1 tablespoon garlic powder • 1 tablespoon dry mustard (preferably freshly ground) • 6 pounds largely boneless country-style pork ribs (Boston butt, pork shoulder or picnic ham will also work) • 1/2 cup hickory bottled smoke • Toasted buns, for serving • BBQ sauce, for serving • Pickled Red Onions, for serving Combine paprika, kosher salt, black pepper, garlic powder and dry mustard in a small bowl, whisking to combine. Measure out a heaping 1/4 cup of rub and save remainder in an airtight container. This makes enough rub for 2 batches of pulled pork.

Cut pork into 3-inch chunks (precision is not needed here). Sprinkle each chunk of pork with the rub, coating each side. Pour bottled smoke into the bottom of a large slow cooker, then add chunks of rubbed pork.

Cover and cook on low from 10 to 12 hours until the pork shreds very easily. Using a slotted spook, scoop the pork from the juices at the bottom.* Shred pork and discard any bones.

To serve, pile pork high on a toasted bun. Slather with BBQ sauce and top with sliced of Pickled Red Onion. https://www.kitchenkonfidence.com/2013/01/slowcooker-pulled-pork/

SEPTEMBER 2014

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab

In order to successfully complete this LMS training, please be aware of the following:

For complete instructions, visit medic911.com/ extranet/medic-monitor/2017-corporate-compliance-classes.

Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Robert Bivens, Angela Breeden-Alvarez, Veronica Brittain, Paul Burns, Michael Campbell, Paul Cash, Danielle Cassevah, Treven Cherry, Curtis Cooper, Will Coston, Christopher Craddock, Don Creason, Nicholas Fiedler, David Gerig, Rogelio Gomez, Nicholas Heasley, Sarah Hinson, Siobhan Klass, Craig McAllister, Erin Mitchell, Ken Murray, Emil Ruiz, Amanda Scoggin, Sarah Senn, Jacob Shope, Jennifer Slagle, Kevin Staley, Richard Steinbroner, Jonathan Studnek, Jeffrey Thompson, Kiara Warren, Matthew West, Jeff Williams and Chris Williams

JULY 2017

JULY INSERVICE WED, JUL. 5 THU, JUL. 6 FRI, JUL. 7 MON, JUL. 10 TUE, JUL. 11 WED, JUL. 12 THU, JUL. 13 FRI, JUL. 14 MON, JUL 17 TUE, JUL 18

1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400

JULY COMPLIANCE Now take Medic’s Compliance class online. Please review the new process above.

ASSESSMENT CENTER FRI, JUL. 21

0800 - 1700

SAFETY COMMITTEE WED, JUL. 19 1000 - 1200

JULY 4

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ADMIN OFFICE CLOSED

SAFE TEEN SAT, JUL. 15

0700 - 1300

SEPTEMBER 2014 For more information, contact Trevor Taylor at trevort@medic911.com

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Meet Medic’s 2017 MYEP (Mayor’s Youth Employment Program) interns. Medic partnered with the City of Charlotte and the mayor’s office to encourage high school recruitment into the EMS field. Five interns are working with recruitment and one intern is working with PR. To learn more about MYEP, visit charlottenc.gov

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Tajgia Gordon Kamryn Nathan Nyja Pearson Elismar Rosado-Batista Mikayla Smith Sadhana Suryadevara

Tajgia

Kamryn

Nyja

Elismar

Mikayla

Sadhana