Dispatch 062515

RADIO REPROGRAMMING, PATIENT REUNIONS & MUCH MORE!...

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@MecklenburgEMS

Welcome to Medic 103. I’m Doc Studnek... Today, we Predicting the answers to these questions before continue to review PDSAs... you run the PDSA cycle is arguably the most important part of the plan. Why? It allows the group who In order to be successful in conducting a PDSA cycle, is working on the team to express beforehand what you have to sit down and intentionally “plan” what they think will happen and why. Predictions are also you want to accomplish. Said planning is broken up useful after the PDSA because the team can judge into 4 elements: whether their prediction was correct, learn from those 1. Determining the objective of the test, results and apply them to the next test.

2. Understanding what specific questions the test will answer PDSA planning cycle ends when: 3. Predicting the answers to those questions 1. The team commits to who will conduct the 4. Planning the who, what, where, and when of cycle the test 2. What steps need to be conducted 3. Where or with whom will the cycle be perWe conduct PDSA cycles to accomplish one of four formed and when will it be done objectives: 1. Collect data Often times the “when” is the most difficult question 2. Develop a change to answer.

3. Test a change 4. Implement a change Next week or later is a common response. An axiom of PDSA cycles is “what can we do by tomorrow?” If During the course of a project, it is common to be run- you wait to do a PDSA cycle the only thing you gain ning multiple PDSA cycles that are aimed at several of is lost time. these objectives. For example, you might want to test a change for Project A, while developing a change In two weeks we will “Do” and “Study”. for a different area within the same project. While it may seem as though these steps are in order, each CLASS DISMISSED! change may not be accomplished in the course of a project. You may never implement a change, if testing proves that change is not beneficial.

Once you determine the objective of your PDSA cycle, you need to determine what specific question you want to answer. When testing change, you might want to know if your new process produces the intended result. If you are collecting data, you may be interested in understanding the opinions of those who the change may impact.

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As previously noted, the latest Performance Pay Tracking Period began on March1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Looking to get out the house this 4th? Maybe do something a little bit different with the family?

Check out some of the fun stuff happening around Charlotte...

Music in the Vineyard Independence Day Celebration 07/04/15 Raffaldini Vineyards & Winery 450 Groce Road Ronda, NC 28670 Phone: 336-526-1078 raffaldini.com Sycamore Brewing Run Club Thru 07/04/15 Sycamore Brewing 2161 Hawkins StreetCharlotte, NC 28203 sycamorebrew.com Celebrate America Fireworks Show at Carowinds 07/04/15 Carowinds 14523 Carowinds Blvd Charlotte, NC 28273 Phone: 704-588-2600 | 704-588-2600 carowinds.com Skyshow Charlotte 2015 07/04/15 Uptown BB&T Ballpark 324 Mint Street, Charlotte, NC 28202 Phone: (704) 374-372 skyshowcharlotte.com Coca-Cola 4th of July Festival 07/04/15 U.S. National Whitewater Center, 5000 Whitewater Center Pkwy, Charlotte, NC 28214 704.391.3900 usnwc.org

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medic911.com

With the need to reprogram radios to accommodate the VIPER network (Statewide interoperable radio system), and with the addition of new medical facilities we will begin reprogramming radios Tuesday, June 23rd at 0300. It is planned to take up to 3 days. Also, based on feedback from operations personnel some modifications were made in the layout as well as other features. The vast majority of your time will be spent in the first seven zones so we are providing a summary. A detailed laminated card will be supplied beginning Tuesday with each crew that received a newly programmed radio. In addition, concurrent to the reprogramming, we will be installing new mobile radios in M1-M62.

It will take approximately 30 days to complete the installations. All mobile radios, new and existing will have the new template as well as a channel for every hospital in North Carolina.

The voice channel announcements have been changed to a lower volume level at the request of field units.

When the emergency button is activated three short beeps will activate to verify to crew the button was activated and signal sent.

ZONE 1 AND ZONE 2 The location of channels in the first two zones has not changed.

EMS-Conference and Net-1 are now encrypted channels and can’t be monitored by non-medic radios or scanners.

We have also re-named Ops-23 to EMS-TAC-1 and encrypted it. Airport operations will continue to remain on Ops-13 until further notice.

ZONE 3 (HOSPITAL ZONE- IN COUNTY) CMC-Main will continue to share their channel with CMC-Pediatrics. Novant Presbyterian continues to have a separate channel for its Pediatrics Department.

CMC-Southpark will no longer use Ops-11 once we re-program the portable radios. CMC-Southpark will have its own channel in Zone 3. There are 3 new channels: Meck-ED 1, 2 and 3. These are reserved for future hospitals that may come online later and in between programming cycles.

ZONE 4 (HOSPITAL ZONE- OUT OF COUNTY) Zone 4 has several new additions. CMC-Harrisburg, CMC-Waxhaw, CMC-Kannapolis, CMC-Northeast, and CMC-Union are all in this zone. Caramont Regional and Caramont Mt Holly are also in this zone. Both Caramont facilities share the same channel so crews need to specify which hospital they are attempting to reach.

ZONE 5 (CFD) OPS 1 TALK GROUPS No Changes ZONE 6 (CFD) OPS 2 TALK GROUPS Additional zone of talk groups for CFD, ZONE 7 (MUTUAL AID CHANNELS) Please keep in mind when calling on Mecklenburg Police Mutual Aid, the channel is monitored by multiple agencies.

When calling for assistance on the channel you must specify who you are calling followed by the channel you are on.

REMAINING ZONES Remaining zones contain State VIPER channels and other counties on our radio system

SEPTEMBER 2014

Our Statewide EMS VIPER channels are again active. Zone 12 contains V-ROAM-EMS2, allows communications back to CMED anywhere in North Carolina.

For more information, please contact Todd Simms at todds@medic911.com or 704-943-6173

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JUL COMPLIANCE Need a copy of the latest Medic approved PowerPoint template?

Please contact Tiffany at tiffanya@medic911.com or Lester at lestero@medic911.com.

Thu, Jul 9 Sat, Jul 11 Wed, Jul 15 Mon, Jul 20 Wed, Jul 22

0800 - 1200 1600 - 2200 0800 - 1200 0800 - 1200 1200 - 1600

JUL IN-SERVICE Tue, Jul 21 Wed, Jul 22 Thu, Jul 23 Fri, Jul 24 Mon, Jul 27

Wed, Jul 29

Thu, Jul 30

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

PLEASE NOTE: If your Annual Performance Review was Tammy Anderson, Barry Bagwell, Angie Berrien, Robert in June and you did not attend the June class, you must Bivens, Angela Breeden-Alvarez, Veronica Brittain, Paul contact Amy Broughton to attend a July class.

Burns, Michael Campbell, Paul Cash, Danielle Cassevah, Treven Cherry, Curtis Cooper, Will Coston, Christopher INFORMATION UPDATES Craddock, Don Creason, Bryan Edwards, Nicholas • Please register for your Corporate Compliance Training session through LMS. Fiedler, David Gerig, Rogelio Gomez, Nicholas Heasley, Monroe Hicks, Sarah Hinson, Eddie Howard, Stacey • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

Hughes, Siobhan Klass, Sarah Mali, Stephen McAbee, Craig McAllister, Erin Mitchell, Ken Murray, Asa Rhine- • Attendees will be paid for the total time spent in class. hart, Emil Ruiz, Amanda Scoggin, Jacob Shope, Todd • Each employee, with an Annual Performance ReSims, Jennifer Slagle, Kevin Staley, Richard Steinbroner, view within that same month, MUST attend one of Jonathan Studnek, Dominic Taylor, Jeffrey Thompson, the available Compliance Training Sessions.

Kiara Warren, Matthew West and Jeff Williams.

• Compliance sessions are held next to the Medic Fitness Center.

REQUIRED ATTENDANCE

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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SUN

MON

TUE

JUL 2015

WED

THU

FRI

SAT

1

2

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9 COMPLIANCE 0800 - 1200

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11 COMPLIANCE 1600 - 2200

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13

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15 COMPLIANCE 0800 - 1200

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20 COMPLIANCE 0800 - 1200

21 INSERVICE 1000 -1400

22 COMPLIANCE 1200 - 1600

23 INSERVICE 1000 - 1400

24 INSERVICE 0800 - 1200

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30 INSERVICE 1800 - 2200

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INSERVICE 1200 - 1600

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27 INSERVICE 1200 - 1600 1800 - 2200

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29 INSERVICE 1200 - 1600 1800 - 2200

CPCC now offers an Associate’s in Applied Science Degree, with a concentration in Emergency Medical Science.

To register, students need to go to cpcc.edu and click on the get started button.

CPCC will give students college credit for their EMT and Paramedic certifications.

For more information, please contact CPCC’s, Michael Price at 704-330-2722 ext.

3289 or Mike.Price@cpcc.edu

SEPTEMBER 2014

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Derek Arnold April 2015

INGREDIENTS 12 ounces fun-shaped pasta, such as radiator 8 slices thin bacon 1/2 cup mayonnaise 1/2 cup whole milk 4 tablespoons white vinegar 1/2 teaspoon salt Dash sugar, optional 10 ounces grape tomatoes (yellow and red), halved lengthwise 1/2 pound Cheddar, cut into small cubes 3 green onions, thinly sliced Ground black pepper 24 whole basil leaves, chiffonade DIRECTIONS Cook the pasta according to the packet instructions. Then drain and rinse in cold water until cool.

Set aside. Cut the bacon into 1/2 - inch pieces and throw into a large skillet. Saute until slightly crisp, and then remove to a paper-towel-lined-plate.

For the dressing, mix the mayonnaise, milk, vinegar, salt, and sugar if using in a small bowl. Stir together the pasta, dressing, tomatoes, bacon, Cheddar and green onions in a large mixing bowl.

Taste for seasonings, adding more salt and pepper if needed.

Stir in the basil at the end.

Fore more info, visit foodnetwork.com