JUNE 22, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 06/16/17
EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 60% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:54
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9**
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 80%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 96.61%/P2: 95.55% P3: 89.83%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:28* *P1 as of 05/26/17 **Driver Safety as of 6/9/17
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
2
medic911.com
Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
medic911.com
3
Nineteen month old Oliver Hightshoe wants you to meet his new baby sister, Alaina Judith Hightshoe. Born on Friday, June 9th at 9:34 am at CMC Pineville, she weighed 8 pounds, 2 ounces and was 20.25 inches long. Mommy and his baby sister are both doing well resting at home. Congratulations Hightshoes!
Congratulations Medic Family! Medic won 6th place in the Charlotte Business Journal’s Healthiest Employers, large company category.
4
medic911.com
SEPTEMBER 2014
medic911.com
5
COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.
• Password resets will only occur during business hour • You must be sure that you have your correct login information before attempting to complete work in the lab
In order to successfully complete this LMS training, please be aware of the following:
For complete instructions, visit medic911.com/ extranet/medic-monitor/2017-corporate-compliance-classes.
Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable. If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.
If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com. ATTENDEES Robert Bivens, Angela Breeden-Alvarez, Veronica Brittain, Paul Burns, Michael Campbell, Paul Cash, Danielle Cassevah, Treven Cherry, Curtis Cooper, Will Coston, Christopher Craddock, Don Creason, Nicholas Fiedler, David Gerig, Rogelio Gomez, Nicholas Heasley, Sarah Hinson, Siobhan Klass, Craig McAllister, Erin Mitchell, Ken Murray, Emil Ruiz, Amanda Scoggin, Sarah Senn, Jacob Shope, Jennifer Slagle, Kevin Staley, Richard Steinbroner, Jonathan Studnek, JeffreyThompson, Kiara Warren, Matthew West, Jeff Williams and Chris Williams
JULY 2017
JULY INSERVICE WED, JUL. 5 THU, JUL. 6 FRI, JUL. 7 MON, JUL. 10 TUE, JUL. 11 WED, JUL. 12 THU, JUL. 13 FRI, JUL. 14 MON, JUL 17 TUE, JUL 18
1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400
JULY COMPLIANCE Now take Medic’s Compliance class online. Please review the new process above. ASSESSMENT CENTER FRI, JUL. 21
0800 - 1700
SAFETY COMMITTEE WED, JUL. 19 1000 - 1200
JULY 4
6
medic911.com
ADMIN OFFICE CLOSED
SAFE TEEN SAT, JUL. 15
0700 - 1300
FALL 2017 SIMULATIONS Simulation rotations will begin 8/1 and conclude on 10/30
Each simulation session will last approx. 2 hours
Registration will be open from 6/15 – 7/14 Employees are to contact an EQS directly to register Employees will register as crews – not as individuals All credentialed EMT and Paramedics must attend If you do not have regular partner, an EQS will assist you with registering with a 2 person crew For more information, email Trevor Taylor at trevort@medic911.com
On Wednesday, June 7, Medic was dispatched to a working house fire on the 8100 Block of Maxwelton Drive. Affected by the fire, two of three cats required treatment. Medic and CFD administered oxygen and successfully revived the two cats. All 3 cats (cat #3 was alert & fine) were transported and treated for smoke inhalation. On scene: MEDIC 21 and 42; Huntersville Engines 1, 2, Ladders 1, 2, Heavy Rescue 1; Cornelius Engines 2, 3, 4, Squad 8 and Brush 6; and the Fire Marshals Office.
SEPTEMBER 2014
To read the entire article or to learn more, please visit facebook.com/HuntersvilleFireDepartment/?hc_ref=PAGES_ TIMELINE
medic911.com
7