Dispatch 061616

JUNE 16, 2016

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

Progress regarding the construction of Medic’s future Wilkinson Boulevard headquarters continues to steadily march along. Some points of note: • Demolition of structures on the parcel that are not being retained as part of the project is nearing completion.

• The Ford Building, which will be the future home of the core operations portions of the Agency, has been completely gutted inside; the building’s steel and concrete structure is very sound and will serve as the foundation for the new headquarters.

• The permitting process, both at the local and state level, is well underway.

• Initial vendor bids for the steel and precast items have been received and will likely be awarded sometime this week; these items were put out to bid early due to the lengthy lead time required to produce such items.

• RFPs relative to the other components of the construction project will be issued in the coming weeks and the bid process will likely be closed out in late July.

• Site work (moving of earth; grading, etc.) on the property will begin in July.

• Multi-Agency project teams are currently working on designing/developing plans relative to building security, CMED, back-end IT infrastructure, and various audio/video related needs throughout the building.

Those are the current highlights worth sharing. As it stands currently, we are still 100% on track to complete this project in the late fall of 2017.

For more info, including the latest photos and video footage from the job site, please login to buildmedic.com.

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medic911.com

As previously noted, the latest Performance Pay Tracking Period began on March 1st.

We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Medic is one of the 2015 Healthiest 100 Workplaces in America; an awards program presented by Healthiest Employer, LLC. Medic placed 3rd in the mid-size business category.

Winning organizations were honored for their commitment to employee health and exceptional corporate wellness programming.

Over 5,000 employers applied for the Award.

Award applicants were evaluated across six key categories: Vision, Culture/Engagement, Learning, Expertise, Metrics and Technology. These organizations have achieved lasting success through a wide array of employee wellness initiatives and corporate wellness programs.

For more info, contact Linda Hendley at lindah@medic911.com.

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medic911.com

MAY Addison Schroeder (5), Alan Elam, Alexandra Ebner, Alexsandra Torres, Alfred Wilson, Allison Brinzey (2), Allison Kerley (5), Alyssa Head, Amanda Rothbauer, Amber Barrera, Amy Leirmoe, Andrew Blevins, Andrew Smith, Angela Breeden-Alvarez, Anthony Carriker, Ashley Cummings, Ashley Smith (2), Benjamin Astrike, Brian Murphy (3), Brian Smith (3), Brittany Harris, Brittany Scott, Casey Jordan, Casey Miller (2), Charles Robinson (4), Chelsea Lindsey, Christina Stauber (6), Christopher Stephens, Christopher Zornow, Courtenay Martinsen (3), Crystal Strong, Dale Cordice (2), Daniel Baffaro (2), Daniel Baltimore, Daniel Geis, Daniel Hagemeyer (3), Danielle Louis (3), Danielle Miller, David Barbato (3), David Hewitt, David Reynolds (2), Dena Gaston, Deva Kothandapany, Don Shue, Donald Overcash, Dustin Edwards (2), Dustin Elliott (2), Eddie Howard, Edmund Naumann, Edward Clay, Elijah Baumgarten (2), Elizabeth Kennedy (3), Emilee Engelhaupt (2), Eric Bitler, Eric Hall, Eric Koelbl, Erin Mitchell, Esequiel Cipriano, Gabriel Donaldson (2), Gabrielle Pegram (4), Gene Starnes (2), Harley Conrad III, Heather Smith, Heather Teague, Heber Portela Da Rosa (2), Howard Pittman, Hunter Cromwell (8), Ian Starkey (5), Jacklyn Manley, Jackson Langevoort (4), Jacob Gooden (3), Jacob Miller (2), Jacob Shope (3), Jai-An Davidson, Jamal Pratt, James Cail, James Camarena (3), James Wilkinson, Janeice Washington, Jason Barr (3), Jason Marshall (2), Jason Queen, Jenna Galanti, Jennifer White (2), Jeremiah Allen, Jeremy Murphy, John Crunk (2), John Ryan, John Stroup, John Webster (3), Johnny Sampson (2), Jonathan Varalli, Jose Aguilar-Castillo, Jose Gonzalez (2), Joshua Baun (2), Joshua Stiller, Josiah Balbuena (2), Julio Lizarazo (3), Kara Murray (2), Katherine Cornelius, Kathleen Spitzmiller (2), Kathy Houston, Kayla Hough (4), Keisha Boyer, Kelly McCarthy (2), Kenneth Phillips, Kevin Treat, Kristin Carriker (5), Kyle Bielan (3), Landrel Brown, Laura Dellinger, Lee Brown, Linda Hendley, Lindsay Regruto, Luis Barrera (2), Macon Parker (2), Marissa Donnelly, Mark Kern, Marshall Fletcher (2), Mary Malinowski (2), Mary Rimmer, Matthew Godec (3), Matthew Losh (2), Matthew Needs (2), Matthew Stegall (2), Matthew West, Max Bolgrin (5), Maxwell Adams (2), Megan McCarley (7), Mian Baker (5), Michael Campbell, Michael Conklin (3), Michael Dudkowski Jr (2), Michael Ganzert, Jr (2), Michael George, Michael Gilmore, Michael Grisanti, Michael Malone, Michael Miller, Michael Pomeroy, Michael Santeramo, Michael Stratton (4), Miguel Flechas (4), Mikhail Makarov, Nicholas Fiedler (2), Nina Bost, Noah Godbey, Norman Daye, Pamela Wykle (2), Patricia Dowbiggin, Paul Burns, Ralph Giuliano, Randall McKown (5), Rebecca Norris (3), Rebecca Wearmouth (3), Rheba Graham-James, Richard Steinbroner, Robert Graf, Robert McKenzie (3), Robert Owens, Robert Parker, Roberto Rabell (3), Robin Geck (2), Robin Lamb, Robin Roy (3), Russell Harrell, Ryan Clark (3), Ryan Powell, Ryan Schott, Samuel Jones, Scott Blair (2), Sean Cannon (3), Shane Anaya, Shawn Elliott (2), Shawn Kerley, Shawn Kersey (2), Sheridan Wilson (2), Stephanie Benson, Stephen Church (2), Stephen Robinette (2), Tanaya Bryels, Thomas Muhammad, Thomas Slack, Tiffany Effinger, Tiffany Johnson, Tonya Whitesides, Tory Stokes (3), Treven Cherry, Troy White (2), Tyler North (5), Tyler Poe, Veronica Brittain, Veronica Westover, William Gibson (3), Wilson Woods and Yolanda Edmonds.

SEPTEMBER 2014

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JUL COMPLIANCE Tue, Jul 5 1400 - 1800 Thu, Jul 7 1400 - 1800 Fri, Jul 8 1200 - 1600 Mon, Jul 11 0800 - 1200 Wed, Jul 13 0800 - 1200 Sat, Jul 16 1600 - 2000

JUL INSERVICE Tue, Jul 5 1000 - 1400 Wed, Jul 6 1200 - 1600 Thu, Jul 7 1000 - 1400 Fri, Jul 8 0800 - 1200 Mon, Jul 11 1200 - 1600

1800 - 2200

JUL INSERVICE, CON’T. Wed, Jul 13 1200 - 1600

1800 - 2200 Thu, Jul 14 1800 - 2200

REQUIRED ATTENDANCE Robert Bivens, Angela Breeden-Alvarez, Veronica Brittain, Paul Burns, Michael Campbell, Paul Cash, Treven Cherry, Curtis Cooper, Will Coston, Christopher Craddock, Don Creason, Nicholas Fiedler, David Gerig, Rogelio Gomez, Nicholas Heasley, Sarah Hinson, Eddie Howard, Siobhan Klass, Sarah Mali, Craig McAllister, Danielle Miller, Erin Mitchell, Ken Murray, Emil Ruiz, Amanda Scoggin, Jacob Shope, Jennifer Slagle, Kevin Staley, Richard Steinbroner, Jonathan Studnek, Jeffrey Thompson, Kiara Warren, Matthew West, Jeff Williams and Chris Williams

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in June and you did not attend class, you must contact Amy Broughton to attend a July class.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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medic911.com

SUN

3

10

MON

4

11 COMPLIANCE 0800 - 1200

TUE

WED

THU

JUL 2016

FRI

SAT

1

2 NEW HIRE CVOC 0645 - 1545

9 SAFE TEEN CVOC 0700 - 1300

5 COMPLIANCE 1400 - 1800

6 INSERVICE 1200 - 1600

7 COMPLIANCE 1400 - 1800

8 COMPLIANCE 1200 - 1600

INSERVICE 1000 - 1400

SAFETY MTG 1000 - 1200

INSERVICE 1000 - 1400

INSERVICE 0800 - 1200

12

13 COMPLIANCE 0800 - 1200

14 INSERVICE 1800 - 2200

15

16 COMPLIANCE 1600 - 2000

INSERVICE 1200 - 1600 1800 - 2200

INSERVICE 1200 - 1600 1800 - 2200

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18

19

20

21

22 ASSESSMENT CTR 0800 - 1700

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25

26

27

28

29

30

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SEPTEMBER 2014

medic911.com

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I would like to take a moment and provide just a quick update from the Module Design Team. Since the March in-service, a lot of testing has occurred to further improve the functionality of the module.

Several series of PDSA testing were performed in the cardboard mock-up of the module for improved ergonomics, stretcher placement, seat placement, outside compartment configuration, and the first pass on the stocking of the drawers and cabinets.

We also have made several trips to AEV during the construction process to further improve the design.

One correction we were already able to make was with regard to the flip up restocking cabinet faces.

After seeing them in person, we quickly realized that they may be easier for logistics to use when re-stocking, however the design severely limits a crew’s ability to access equipment. The cabinet faces were subsequently replaced with fully sized, clear Lexan doors for improved access. Also, amber

lights were added to the rear doors below the windows for improved safety when parked on-scene.

We expect delivery of the first two Dodges the week of June 13-17. After we receive a firm date of delivery we will conduct another series of PDSA tests for equipment placement, improved workflow, and stocking/restocking of the supplies. To successfully run these tests we will require several field employees to participate. We will send out a communication to sign up for this opportunity shortly.

On behalf of the entire Module Design Team I would like to personally thank each and every one of you that have provided input on this project; it has truly made the team’s job easier and the design of the module better.

For more info, please contact Steven Vandeventer at stevenv@medic911.com