JUNE 15, 2017
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PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 06/09/17
EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 59%** (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:56
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 79%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 96.45%/P2: 96.14% P3: 92.14%**
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:28* *P1 as of 05/26/17 **Response and Pat Sat as of 6/2/17
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
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Michael Stanford
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MAY COMMENDATIONS Jeremiah Allen (2), Jacob Atkinson, Daniel Baffaro, Mian Baker (5), Amber Barrera, Joshua Baun (3), Stephanie Benson, Lukas Biebinger, Kyle Bielan (3), Robert Bivens (2), Ronisha Black, Nina Bost(3), Daniel Boyer, Angela Breeden-Alvarez, Nickolas Bringolf, Allison Brinzey, Tanaya Bryels, Paul Burns (2), Tabitha Byers, Michael Campbell, Corey Carpenito (2), Kristin Carriker, Kevin Carter, William Carter, Cory Colvin (2), Michael Conklin, Harley Conrad III, Curtis Cooper, Dale Cordice, Katherine Cornelius, Caleb Crum, Ashley Cummings (2), Janine Curlee (2), Jeffrey Davidson, Norman Daye, Matthew Deedrick (2), Kennedy Deese (3), Bhavna Dhillon, Jennifer Dollar, David Dombo (3), Gabriel Donaldson, Marissa Donnelly, Mariann Earwood, Yolanda Edmonds (2), Alan Elam, Theodore Elias (3), Shawn Elliott (2), Jacob Ellison (4), Emma Engberg, Louis Felice, Marshall Fletcher (2), Scott Forbes (3), Kathryn Furphy, Dena Gaston (2), Robin Geck (3), Daniel Geis, John Gibson (4), Ralph Giuliano, Noah Godbey, Matthew Godec, Julio Gonzalez, Randolph Goodman (2), Bailey Goodyear, Carl Greene II (6), Michael Grisanti, Daniel Hagemeyer, Raymond Hamilton, Ethan Harrison, Stephen Hayes (2), Alyssa Head (2), Stephen Henry, Samantha Hiott, Aaron Hopping, Charles Horne (2), Nicholas Howard, Christy Iyoob, Angela Johnson, Tiffany Johnson, Alexander Jones (2), Trueman Jones (2), Catherine Jordan, Austin Joseph, Jeffrey Karll, Elizabeth Kennedy, Shawn Kerley (3), Shawn Kersey, Madison Kiger, Jamaar Knowlden, John
Kraynik, Robin Lamb, Calvin LaVictoire, Jacob Lawrence, Lance Lee, John Leopard, Nicholas Lommerse, Matthew Losh, Michael Macho, Karim Mahmoud, Jordan Mains, Mary Malinowski, Michael Malone (2), Courtenay Martinsen (3), Anna McCarley, Megan McCarley (2), Kelly McCarthy, Matthew McPherson, Milan Merges (2), Casey Miller, Michael Miller, Erin Mitchell, Victoria Moore (2), Rebecca Morelos, Brian Murphy, Jeremy Murphy, Arthur Nolan, Christopher Noll, Rebecca Norris (2), Tyler North, Elizabeth Odlin, Oluwafemi Opelami (2), Karl Ottesen (4), Ethan Parker , Joshua Parker, Jamal Peay, Gabrielle Pegram, Alexis Perkel, Jeffrey Perkel, Chassity Phillips, Ian Priola (2), Matthew Raborn, David Reynolds (2), Brandis Ridenhour (3), Michael Rider, Mary Rimmer (2), Scott Rinehults, Tabaitha Ritter (2), Stephen Robinette, Charles Robinson, Laura Rohrer (3), Catherine Romito, Amanda Rothbauer (2), Bradley Rowland, Jeremiah Ryle (2), Michael Schmidt (2), Addison Schroeder, Amanda Scoggin, Thomas Slack, Maureen Smathers, Heathe Smith (2), Lindsay Smith (3), Robert Smith (2), Jordan Sneed (4), Christopher Somerset, Richard Steinbroner (3), Michael Stratton (2), Heather Teague, Benjamin Thackston, Adam Tolman, David Toney (2), Maureen Townes (2), Kevin Treat, Jeffrey Tumas (3), Douglas Valot, Steven Waddell, John Wagner, Brian Walts, Janeice Washington, Nichole Washington, Rebecca Wearmouth, Christopher Weber, John Wenham, Jesse Wolfram, Thomas Wright (2) and Rebecca Zamagni-Mander (2)
EMS WEEK BABY Congratulations to Medic Paramedic Bobby Harford and his wife on the birth of their baby boy, Jack Michael Harford. Born on May 23 at 8:26 am, baby Jack weighed 8lbs, 8 oz and was 21 inches. Congratulations Harfords!
SEPTEMBER 2014
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REQUIRED COMPLIANCE ATTENDEES: Robert Bivens, Angela Breeden-Alvarez, Veronica Brittain, Paul Burns, Michael Campbell, Paul Cash, Danielle Cassevah, Treven Cherry, Curtis Cooper, Will Coston, Christopher Craddock, Don Creason, Nicholas Fiedler, David Gerig, Rogelio Gomez, Nicholas Heasley, Sarah Hinson, Siobhan Klass, Craig McAllister, Erin Mitchell, Ken Murray, Emil Ruiz, Amanda Scoggin, Sarah Senn, Jacob Shope, Jennifer Slagle, Kevin Staley, Richard Steinbroner,
Jonathan Studnek, Jeffrey Thompson, Kiara Warren, Matthew West, Jeff Williams and Chris Williams COMPLIANCE CLASS CHANGES Starting in July, Compliance Classes will be online. Once Medical Services provides the details, it will be listed here in the Dispatch. Until then, please feel free to contact Liz Mitchell at elisabethm@ medic911.com or Trevor Taylor at trevort@medic911.com for more information. Thank you
JULY 2017
JULY INSERVICE WED, JUL. 5 THU, JUL. 6 FRI, JUL. 7 MON, JUL. 10 TUE, JUL. 11 WED, JUL. 12 THU, JUL. 13 FRI, JUL. 14 MON, JUL 17 TUE, JUL 18
1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400
JULY COMPLIANCE Now take Medic’s Compliance class online. Please review the new process above. ASSESSMENT CENTER FRI, JUL. 21
0800 - 1700
SAFETY COMMITTEE WED, JUL. 19 1000 - 1200
JULY 4
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ADMIN OFFICE CLOSED
SAFE TEEN SAT, JUL. 15
0700 - 1300
Elliott, Dustin T. 1 Fiedler, Nicholas M. 3 Davidson, Jeffrey A. 5 Moore, Victoria D. 5 McDonald, Christopher S. 6 O’Connell, Timothy J. 7 Carpenito, Corey 8 Tart II, Wilson E. 8 Atkinson, Jacob L. 9 Goodyear, Bailey A. 10 Miller, Brian S. 10 Hord, Samuel J. 11 Donaldson, Gabriel C. 12 Marshburn, Zachary A. 12 Crunk, John M. 13 Kerley, Allison W. 13 Baltimore, Daniel P. 14 Crum, Caleb D. 14 Leirmoe, Amy L. 14 Dollar, Jennifer L. 15 Barr, Jason S. 16 Seegars, Venetia M. 16 Zornow, Christopher 17 Byers, Tabitha A. 18 Clark, Ryan R. 18
Smith, Lindsay B. 18 LaVictoire, Calvin P. 19 Losh, Matthew J. 19 Krakower, Kimberly J. 20 Assisou, Yasr 21 Lynch, Vashti K. 21 Lynch, Vidahl K. 21 Beard, Jose V. 22 Elias, Theodore Z. 22 Campbell, Matthew D. 23 George, Michael R. 24 Perkel, Jeffrey L. 24 Hudspeth, Eric A. 25 John, Abby B. 25 Makarov, Mikhail A. 26 Vandeventer, Deanna A. 26 Deedrick, Matthew D. 29 Forbes, Scott 29 Cordice, Dale D. 30 Macho, Michael A. 30 Mains, Jordan E. 30 Morrison, Eric R. 30 Clark, Meghan R. 31 Shimberg, Brian D. 31
CAAS INSPECTION Larry Billotto, fleet supervisor, Mecklenburg EMS Agency, highlights the new and updated functions of the Agency’s Dodge trucks to Jay Bradshaw, David Edwards and Cameron Decker. These gentlemen are inspectors from the Commission on Accreditation of Ambulance Services (CAAS).
SEPTEMBER 2014
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JUNE IS PTSD AWARENESS MONTH Post Traumatic Stress Disorder (PTSD) impacts millions of people and their families. After a traumatic event, most people have painful memories. For many people, the effects of the event fade over time. But for others, the memories, thoughts and feelings don’t go away - even months or years after the event is over. Mental health experts are not sure why some people develop PTSD and others do not. If stress reactions do not improve over time and they disrupt everyday life, it is important to seek help to determine if PTSD is present. The purpose of PTSD Awareness Month is to encourage everyone to raise public awareness of PTSD and effective treatments. We can all help those affected by PTSD. “Raising PTSD awareness is essential to overcoming the myth, misinformation and stigma surrounding this mental health problem” said the former Secretary of Veterans Affairs, Robert A. McDonald. “We encourage everyone to join us in this important effort.” Veteran Crisis Line - https://www.veteranscrisisline.net/ Connects Veterans in crisis and their families and friends through a confidential toll-free hotline, online chat, or text. PTSD United - http://www.ptsdunited.org/ Dedicated to providing support and resources for sufferers of PTSD, their families and caregivers, and anyone interested in learning more about Post Traumatic Stress. PTSD: National Center for PTSD - https://www.ptsd.va.gov/public/where-to-get-help.asp Information to help find local mental health services and information on trauma and PTSD. Healing Warrior Hearts - http://starfishfound.org/veterans/ Provides programs for military personnel and their families, dedicated to healing the emotional, moral and spiritual wounds of war. Soldier’s Heart - https://www.soldiersheart.net/ Provides retreats, family support groups, and education and consultation to those impacted by posttraumatic stress. Operation We Care - Healing with Horses - http://www.trinity-ec.com/veteran_therapy.phtml A free Equine Assisted Therapy (EAP) program for veterans.