Dispatch 060817

JUNE 8, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 06/02/17

EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 59%** (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

67:56

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 79%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 96.45%/P2: 96.14% P3: 92.14%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:28** *Agency Driver Safety as of 11/7/16 **P1 as of 05/26/17

The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

2

medic911.com

Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

medic911.com

3

4

medic911.com

SEPTEMBER 2014

medic911.com

5

REQUIRED COMPLIANCE ATTENDEES: Dakota Anaya, Jason Barr, Lawrence Berdan, Eric Bitler, Scott Blair, Nina Bost, Christopher Brown, Gabriella Catanzaro, Kacey Cline, Cory Colvin, Dale Cordice, Matthew Deedrick, Michael Durham, Alan Elam, Robin Farrar, Anthony Ferrante, Taylor Gibson, Noah Godbey, Robert Graf, Charles Gunter, Eric Hall, Victoria Hartsell, Angela Johnson, Alexander Jones, Austin Joseph, Angela Kaufman, Elizabeth Kennedy, Ethan Kenney, Mark Kern, David Kirchmer, Malcolm Leirmoe, Jim Lockard, Karim Mahmoud, Zachary Marshburn, Brittany MartinOvid, Recarla Massey, Milan Merges, Brian Norton, Savannah Nunnery, Elizabeth Odlin, Owuwafemi Opelami, Robert Parker, GabriellePegram, Anne Pentland, Justin Rowe, Robin Roy, Bryan R u c k e r , Brian Shimberg, Christopher Somerset, Angela Tart, Kayla Troast, Jeffrey Tumas, Shane Walcott, Danielle Walcott, Jennifer White, Scott Wilson, Rebecca Zamagni-Mander and Chris Zornow.

JUNE 2017

6

medic911.com

PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a May or June class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

JUNE INSERVICE FRI., JUN. 9 MON., JUN. 12 TUE., JUN. 13 WED., JUN. 14 THU., JUN. 15 FRI., JUN. 16 MON., JUN. 19

1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400

JUNE COMPLIANCE FRI., JUN 9 MON., JUN 12 THU., JUN 15

0800 - 1000 0800 - 1000 1400 - 1600

ASSESSMENT CENTER FRI, JUN. 23

0800 - 1700

SAFETY COMMITTEE WED, JUN. 14

1300 - 1500

SAFE TEEN SAT, JUNE 10

0700 - 1300

NO BAKE LEMON OREO CRUST LEMON CHEESECAKE Lemon Oreo Crust • 1, 15.25 oz. package Lemon Oreos or Lemon Creme Sandwich Cookies. You can use Golden Oreos or a premade Graham Cracker Crust if you prefer (you’ll have regrets!)

• 6 tablespoons melted butter Filling • 2, 8 oz. packages cream cheese • 3/4, 14 oz sweetened condensed milk • 3 fresh lemons - the zest of 2 lemons {approximately 1 tablespoon} and fresh lemon juice; or use slightly less than an 1/2 cup store bought lemon juice) For the Crust Crush the entire package of oreos either in a blender with a chop/crush setting, a food processor or by smacking them with a mallet/meat tenderizer while they are in a zip lock baggie. Melt your butter and add them to the crumb mixture in a gallon size zip loc baggie. Close securely. Crush until texture and size is consistent. Dump the mixture into the bottom of a pie plate. Press mixture evenly in bottom and up the sides.

For the Filling In a large mixing bowl with your stand mixer or electric handheld mixer, beat your softened cream cheese REALLY WELL on medium to medium high speed. Scrape down the sides often to make sure it’s really smooth. It will get a little bit fluffy. Once all of the clumps are gone, add in the sweetened condensed milk and lemon juice and zest slowly as you continue to beat it all together. Continue to scrape down the sides of your bowl while it mixes.

Once it’s all incorporated, mix it on medium speed for an additional 5 minutes. Pour your mixture into your prepared oreo crust in the pie plate. Jiggle it a little and if needed, smooth it out evenly with a spatula. Add extra zest over the top if you’d like!

Refrigerate uncovered for at least two hours.

Please note: this article has been edited. For more information and picture credit, visit dreamingindiy. com

SEPTEMBER 2014

medic911.com

7