Dispatch 060718

JUNE 7, 2018

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

2

medic911.com

PERIOD 3 (3/1/18 - 6/30/18) WEEKLY RESULTS THRU’6/1/18

EST. PAYOUT : $0 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

OFF TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 70%

(GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

66:35

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 76%

RESPONSE TIMES P1: 96.64%/P2: 95.65% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 92.07%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 8:29

*Driver safety through 5/25/18

The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

medic911.com

3

THE CARE YOU NEED – WHEN, WHERE AND HOW YOU NEED IT. Introducing Cigna Telehealth Connection.

Your medical plan includes telehealth services through Cigna Telehealth Connection, provided by Amwell and MDLIVE with 24/7/365 access to board-certified doctors and pediatricians by video chat or phone.

Frequently asked questions

Does telehealth replace my primary care physician (PCP)?

What is telehealth?

Telehealth is not intended to replace your PCP. For common or chronic conditions, a virtual consultation can sometimes be a convenient and affordable alternative to a doctor’s office or nonurgent ER visit.

Communication with your PCP is important for continuity of care.

Telehealth is the delivery of health-related services and information via telecommunications technologies, including telephones, smartphones and personal computers, for virtual consultations. Among the most significant benefits are ease of access, convenience, time savings and competitive cost.

What is Cigna Telehealth Connection?

Cigna Telehealth Connection is our telemedicine program that provides access to certain telehealth services as part of your employer’s medical plan through Cigna. It includes live appointments with board-certified doctors via secure video or phone who are able to diagnose and prescribe, when appropriate.

Customers are able to choose the time and day that works best for them with medical telehealth services available 24/7/365.

Is telehealth a safe way to receive health care services?

A consultation with a telehealth doctor will be similar to the care you receive from your physician when you call him or her for medical assistance when you are unable to get to their office.

Can telehealth handle my emergency situations?

No. Telehealth is designed to handle minor, nonemergency medical issues. You should NOT use telehealth if you are experiencing a medical emergency. If you have a medical emergency, you should dial 911 immediately or visit the nearest hospital.

Using telehealth When should I consider using telehealth?

› ›

When your PCP is not available

›

To request refills for most prescriptions (when appropriate)*

› ›

When traveling and in need of medical care

If you’re considering an ER or an urgent care center for a nonemergency medical issue

During or after normal business hours, nights, weekends and even holidays

Offered by: Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company or their affiliates.

900763 a 05/17

4

medic911.com

HUMAN TRAFFICKING Submitted for QI by Allison Infinger and Jessica West When we think of trafficking, we generally think of drugs or weapons, not human beings. Yet the problem exists in numerous communities where EMS responders deliver care.

Human trafficking is defined by the United Nations as “the recruitment, transportation, transfer, harboring, or receipt of persons by improper means for an improper purpose.” (End Slavery Now, 2018, para.

1) A more succinct definition comes from Kathryn Brinsfield, MD, MPH, Assistant Secretary for Health Affairs and Chief Medical Officer for the Department of Homeland Security: “Human trafficking is modern-day slavery.” (DHS, 2017, para. 3) Why is this so important in today’s EMS field? We are the first on scene, we are the ones invited inside where others are not and we are the ones who see an injured person’s environment. Our interactions with others can help us spot some of the tell-tale indicators.

Unfortunately, there are many reasons people are trafficked: • Domestic Slavery: People are brought into private homes to work as slave labor, with no options to leave.

• Sex Trafficking: Children, men and women are forced into the commercial sex industry • Forced and Bonded Labor: People are forced to work under the threat of violence for no pay — often to repay a debt — without the ability to leave • Forced Marriage: Women and children are forced to marry another against their will and without their consent.

As an industry, there is much that EMS can do. We must keep our ears and eyes open, and report

things that raise red flags in our minds. Some of the most common indicators we will see as emergency responders are: • Signs of abuse, wounds or bruising in various stages of healing or malnutrition • Scars or mutilations, including tattoos showing ownership • Language or cultural barriers preventing injured persons from communicating with you • Submissive or nervous appearances • Security measures like overly hardened doors or windows preventing movement of people MEDIC EMPLOYEES If you observe any of these signs or are concerned that your patient may be the victim of trafficking, please include these findings in your verbal report to emergency department staff and include you objective findings in the narrative of you patient care report.

For more information, read the entire article, cited sources or for graphic credit, visit https:// ambulance.org/2018/04/11/make-a-differenceSEPTEMBER 2014 ems-and-human-trafficking/?utm_source=AAAMaster-API&utm_campaign=ac9c636493EMAIL_CAMPAIGN_2018_02_14&utm_ medium=email&utm_term=0_805941f8fdac9c636493-94489029

medic911.com

5

COMPLIANCE CLASS TRAINING In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Medical Services at eqs@medic911.com.

Password resets will only occur during business hours • You must be sure that you have your correct

login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Medical Services at eqs@medic911.com ATTENDEES Robert Bivens, Angela Breeden-Alvarez, Veronica Brittain, Paul Burns, Paul Cash, Treven Cherry, Curtis Cooper, Willie Coston, Christopher Craddock, Donald Creason, David Gerig, Rogelio Gomez, Nicholas Heasley, Sarah Hinson, Jeffrey Johnson, Siobhan Klass, Danielle Miller, Erin Mitchell, Ken Murray, Emil Ruiz, Amanda Scoggin, Sarah Senn, Jacob Shope, Jennifer Slagle, Kevin Staley, Richard Steinbroner, Jonathan Studnek, Jeffrey Thompson, Matthew West, Christopher Williams and Jeff Williams

July 2018

• Calendar week starts on Monday.

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday 1

2

3

4

5

6

INSERVICE 1000

FOURTH OF JULY -

INSERVICE 1000

INSERVICE 1000

ADMIN OFFICES CLOSED

INSERVICE 1600

7

8

15

9

10

11

12

13

14

INSERVICE 1000

INSERVICE 1000

INSERVICE 1000

INSERVICE 1000

INSERVICE 1000

SAFE TEEN 0700 - 1300

16

17

18

19

INSERVICE 1000

20

21

22

28

29

ASSESSMENT CENTER 0800 - 1700

23

24

25 SAFETY MEETING 1300 - 1500

30

6

medic911.com

31

26

27

To: From: Date: Re:

All Employees Trevor Taylor, Clinical Edu. Spv. June 1, 2018 Updates from Medical Services

Medical Services would like to take a moment to share the following information with all employees. Some items are new; some are just a reminder of previously communicated points.

Heather Smith was recently promoted to the position of Education and Quality Specialist.

Heather comes to use with an impressive resume to include over 20 years of EMS experience to include roles as a Crew Chief – FTO – Paramedic Preceptor, a B.S. in nursing and A.A.S. in EMS. Heather will make an excellent addition to the Medical Services staff and we have every confidence she will also become an exceptional resource to the agency.

Brian Murphy was recently promoted to the position of Field Training Officer. Brian enters the FTO program with an exciting resume which includes 15 years of EMS experience, several years of previous FTO and training experience. We are excited to have him as an addition to our FTO program and look forward to watching him continue to grow as an educator and mentor.

Elisabeth Mitchell is no longer with Agency. We are aware that mailings from the LMS still indicate that the message is originating from Elisabeth and are working to update those communications. If Elisabeth was your point of contact for particular needs or questions, please direct those to EQS@medic911.com moving forward. We will make sure to put you in contact with the right people.

If you are thinking about enrolling in paramedic school this year, please be sure to notify Trevor Taylor so that we may put you on the paramedic incentive program wait list.

Our EMS Fellow, Dr. Loyd, will be completing his fellowship in the next few months. If you see him around, be sure to wish him well on his next adventure. Thank you Dr. Loyd for all your hard work this year with us.

June’s in-service has been cancelled which creates a great opportunity for employees to complete online offerings without having to make special arrangements to attend 2 separate training dates. Please remember all currently available online content must be completed by the end of the month.

For more information, email Trevor Taylor at trevort@medic911.com.

SEPTEMBER 2014

medic911.com

7

JULY BIRTHDAYS Kerley, Allison W. 13 Wood, Matthew E. 22 Elliott, Dustin T. 1 Baltimore, Daniel P. 14 George, Michael R. 24 Tewell, Alexis J. 3 Crum, Caleb D. 14 Sloop, Riley M. 24 Davidson, Jeffrey A. 5 Leirmoe, Amy L. 14 Hudspeth, Eric A. 25 Moore, Victoria D. 5 Dollar, Jennifer L. 15 John, Abby B. 25 McDonald, Christopher S. 6 Barr, Jason S. 16 Makarov, Mikhail A. 26 Thompson, Aaron S. 6 Seegars, Venetia M. 16 Vandeventer, Deanna A. 26 2017 RECIPIENTS Carpenito, Corey 8 Zornow, Christopher 17 Deedrick, Matthew D. 29 TC: Max Adams and Meghan Clark. UH: Scott Bodien, Darlene Hicks and Veronica Michaelis Tart II, Wilson E. 8 Byers, Tabitha A. 18 McClain, Chamika L. 29 Atkinson, Jacob L. 9 Clark, Ryan R. 18 Cordice, Dale D. 30 Goodyear, Bailey A. 10 Smith, Lindsay B. 18 Macho, Michael A. 30 Miller, Brian S. 10 LaVictoire, Calvin P. 19 Morrison, Eric R. 30 Hord, Samuel J. 11 Assisou, Yasr 21 Clark, Meghan R. 31 Donaldson, Gabriel C. 12 Lynch, Vashti K. 21 Shimberg, Brian D. 31 Marshburn, Zachary A. 12 Beard, Jose V. 22 Crunk, John M. 13 Elias, Theodore Z. 22

TOP CALL • Manager/Supervisor nominated award • During a call, Medic field/CMED employee who went ‘ABOVE AND BEYOND’, during a normal call

TO NOMINATE SOMEONE: 1. Visit medic911.com 2. Click on Medic, then Public Relations 3. Click on Unsung or Top Call 2018 and fill out the form

For more information, email PR@medic911.com

UNSUNG HERO • Exceptionally high performer, who generally flies under the radar.

• Great attitude. Someone who loves his/her job at Medic • Exemplary employee • Patient driven/community supporter • Uplifts other employees