Dispatch 060216

JUNE 2, 2016

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@MecklenburgEMS

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As previously noted, the latest Performance Pay Tracking Period began on March 1st.

We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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SEPTEMBER 2014

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JUN COMPLIANCE Tue, Jun 7 1400 - 1800 Wed, Jun 8 0800 - 1200 Fri, Jun 10 1200 - 1600 Mon, Jun 13 0800 - 1200 Thu, Jun 16 1400 -1800 Sat, Jun 18 1600 - 2000

JUN INSERVICE Tue, Jun 7 1000 - 1400 Wed, Jun 8 1200 - 1600 Thu, Jun 9 1000 - 1400 Fri, Jun 10 0800 - 1200 Mon, Jun 13 1200 - 1600

1800 - 2200

REQUIRED ATTENDANCE Dakota Anaya, Jason Barr, Eric Bitler, Scott Blair, Nina Bost, Kacey Cline, Cory Colvin, Dale Cordice, Matthew Deedrick, Michael Durham, Alan Elam, Robin Farrar, KellyFlynn, Taylor Gibson, Noah Godbey, Robert Graf, Charles Gunter, Eric Hall, Victoria Hartsell, Kayla Hough, Donald Howie, Angela Kaufman, Elizabeth Kennedy, Mark Kern, David Kirchmer, Malcolm Leirmoe, Jim Lockard, Karim Mahmoud, Zachary Marshburn, Recarla Massey, Milan Merges, Robert Parker, Gabrielle Pegram, Anne Pentland, Justin Rowe, Robin Roy, Bryan Rucker, Brian Shimberg, Christopher Somerset, Crystal Strong, Angela Tart, Shane Walcott, Danielle Walcott, Jennifer White, Scott Wilson, Rebecca Zamagni-Mander and Chris Zornow.

PLEASE NOTE: If your Annual Performance Review was in May and you did not attend class, you must contact Amy Broughton to attend a June class.

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JUN INSERVICE, CON’T Wed, Jun 15 1200 - 1600

1800 - 2200 Thu, Jun 16 1800 - 2200

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SUN

5

12

MON

6

13 COMPLIANCE 0800 - 1200

TUE

WED

THU

FRI

SAT

1

2

3

4 SAFE TEEN 0730 - 1730

7 COMPLIANCE 1400 - 1800

8 COMPLIANCE 0800 - 1200

9 INSERVICE 1000 -1400

10 COMPLIANCE 1200 - 1600

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INSERVICE 1000 - 1400

INSERVICE 1200 - 1600

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15 INSERVICE 1200 -1600 1800 - 2200

INSERVICE 1200 - 1600 1800 - 2200 19

20 ASSESSMENT CTR 0800 - 1700

JUN 2016

SAFETY MEETING 1000 - 1200

INSERVICE 0800 - 1200 16 COMPLIANCE 1400 -1800

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18 COMPLIANCE 1600 - 2000

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25 SAFE TEEN 0730 - 1730

INSERVICE 1800 - 2200

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28

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30

MEDPAT 0900 - 1400 26

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SEPTEMBER 2014

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There is a new rehabilitation and skilled nursing facility opening in Huntersville. Huntersville Health and Rehab is a 90 bed facility. They are not using neighborhood names like other facilities. However, their main focus is rehab and are also accepting some long term skilled patients. They started taking patients on May 30, 2016.

The facility is located at: 3835 Boren Street Huntersville, North Carolina 28078 (704) 912-2222 huntersvillehealthrehab.com Last week, Jamie Stanford met with the facility’s, Administrator and Director of Nursing. She shared that some crews may want to come by to take a look around their facility. The facility is very open to providing tours to MEDIC personnel. Simply introduce yourself at the front desk and ask for a tour. They are also having an open house on June 4th from 1100-1500. If you would like to attend the open house, please RSVP on their website (listed above).

A full floor plan and evacuation route was emailed to Field and CMED on June 2. Field and CMED personnel are strongly encouraged to take a few minutes, review the email and the floor plan. Hallways are labeled 100, 200 and 300.

For more info, please contact Jamie Stanford at jamies@medic911.com.