Dispatch 060117

JUNE 1, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 05/26/17

EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 59%** (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

67:56

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 80%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 96.28%/P2: 96.08% P3: 91.32%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:28 *Agency Driver Safety as of 11/7/16 **Pat Sat as of 5/19/17

The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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“My blood pressure dropped on the way [to the hospital] and the young man in back with me knew what to do and was so nice and caring. This was my 1st time in an ambulance.”

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“They were excellent! Went above and beyond call to comfort and assist both patient and family!”

“We appreciate the excellent care [you provided] for our son! He is mentally challenged and your people knew how to handle him.

Thanks to all.”

“We are so fortunate to have this service in our small town! They are the best!”

EMS Survey Team Quotes from EMS Patients

SEPTEMBER 2014

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REQUIRED COMPLIANCE ATTENDEES: Dakota Anaya, Jason Barr, Lawrence Berdan, Eric Bitler, Scott Blair, Nina Bost, Christopher Brown, Gabriella Catanzaro, Kacey Cline, Cory Colvin, Dale Cordice, Matthew Deedrick, Michael Durham, Alan Elam, Robin Farrar, Anthony Ferrante, Taylor Gibson, Noah Godbey, Robert Graf, Charles Gunter, Eric Hall, Victoria Hartsell, Angela Johnson, Alexander Jones, Austin Joseph, Angela Kaufman, Elizabeth Kennedy, Ethan Kenney, Mark Kern, David Kirchmer, Malcolm Leirmoe, Jim Lockard, Karim Mahmoud, Zachary Marshburn, Brittany MartinOvid, Recarla Massey, Milan Merges, Brian Norton, Savannah Nunnery, Elizabeth Odlin, Owuwafemi Opelami, Robert Parker, GabriellePegram, Anne Pentland, Justin Rowe, Robin Roy, Bryan R u c k e r , Brian Shimberg, Christopher Somerset, Angela Tart, Kayla Troast, Jeffrey Tumas, Shane Walcott, Danielle Walcott, Jennifer White, Scott Wilson, Rebecca Zamagni-Mander and Chris Zornow.

JUNE 2017

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PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a May or June class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

JUNE INSERVICE TUE., JUN. 6 WED., JUN. 7 THU., JUN. 8 FRI., JUN. 9 MON., JUN. 12 TUE., JUN. 13 WED., JUN. 14 THU., JUN. 15 FRI., JUN. 16 MON., JUN. 19

1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400

JUNE COMPLIANCE TUE., JUN. 6 WED., JUN. 7 THU., JUN. 8 FRI., JUN 9 MON., JUN 12 THU., JUN 15

0800 - 1000 0800 - 1000 1400 - 1600 0800 - 1000 0800 - 1000 1400 - 1600

ASSESSMENT CENTER FRI, JUN. 23

0800 - 1700

SAFETY COMMITTEE WED, JUN. 14

1300 - 1500

SAFE TEEN SAT, JUNE 10

0700 - 1300

JOB DESCRIPTION JOB TITLE: DEPARTMENT: REPORTS TO:

Systems Engineer IT Mike Fernandez

SUMMARY Create and support a rapidly expanding Network Infrastructure for the Agency’s Information Systems (Headquarters 911 Data Center and Disaster Recovery Site). Deliver mission critical infrastructure and ensure highest level of availability, performance and security.

DUTIES AND RESPONSIBILITIES Manage and provide enterprise support and monitor all installed systems and infrastructure. (Install, configure, test and maintain operating systems, application software and system management tools.)

Manage the security, backup, and redundancy strategies in the EMC SAN, Data Domain and VMware environment.

Configure, maintain, test and update the Site Recovery Manager Consistency and Protection Groups to ensure all Critical systems will “Failover” to Disaster Recovery Site when/if needed.

Serve as a subject matter expert for the creation of database structure and data collection/conversion from 3rd party cloud solutions. Create and maintain database standards with assisting with database design.

Serves as the Network Administrator, Exchange Administrator and the Windows Server Administrator.

Perform ongoing hardware and software maintenance and upgrades.

Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.

Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with 3rd party vendors/developers to implement fixes. Proactively using data analytic to ensure the highest levels of systems and infrastructure availability.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

BS/MS degree in Computer Science, Engineering, or a related subject OR 5 years of related experience and/or training, or equivalent combination of education and experience Proven working experience in installing, configuring and troubleshooting UNIX/Linux based environments Experience with Cloud, virtualization and containerization, monitoring systems and automation software Interested applicants please complete the online application and upload both a formal letter of interest and a letter of recommendation from a full time Supervisor no later than 5:00pm on June 15th, 2017 at https://medic911internal.candidatecare.jobs/ SALARY RANGE. Please see HR. INTERVIEW PREPARATION Interview Preparation is available to all Medic employees. The Interview Preparation packs are available at these three locations: Avesta, HR Forms (file holder outside the HR Office), Computer Room and My Medic. For more information, visit https://www.medic911.com/extranet/training-and-education/interview-preparation If you have any further questions on the process please contact Shane Anaya via email at ShaneA@medic911.com SEPTEMBER 2014, Office: 704-943-6083 or Cell: 980-214-3279

The Agency's Privacy Practices are available for review – Please ask the receptionist for a copy.

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As the adage states, it’s not bragging if it’s true. From the cutest kitchen disasters to a new addition to the family, Medic’s PR wants to recognize you! Maybe you rescue animals as a parttime gig, make underprivileged children smile or fly really cool helicopters? Whatever it is, your culture is a part of Medic’s brand. So let us recognize you and all the great things you do...

Simply send PR the following: • Short blurb that includes the how, what and when. Feel free to use bullet points. We’ll write it for you.

• Images. Images. Images. The higher the resolution the picture is, the better. Video is pretty awesome too! Contact any member of PR if you need assistance with taking or downloading images or video.

Other important details: • Housekeeping. Understand by sending this information to Medic PR, you’re authorizing Medic to use all submitted images, videos and written content.

• Submissions. Medic PR retains to right to use (or not use) submitted content.

Submit your story and images to either Tiffany at tiffanya@medic911.com or Lester at lestero@ medic911.com.

If you have any questions, please feel free to contact anyone in PR.