Dispatch 052815

MAY 28, 2015

LEAD TEAM, MEDIA DAY AT RAY’S SPLASH PLANET AND MUCH MORE

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Hello... Welcome to Medic 103. My name is Doc Studnek and today we’ll continue our discussion on PSDAs and the Model for Improvement.

that we use to help us frame a project in a pull card. We also expound on these questions in a charter and they are the building blocks of a good aim statement. Adding these The Model for Improvement is the three questions to the top of the engine that Medic uses to drive Model for Improvement reminds us change. As you can see, it consists of that change should be systematic two parts. and carried out with a clear purpose.

continued forward progress. Thus, he began advocating for the PDSA cycle as we know it today.

To start designing a PDSA cycle, we need to accomplish 3 tasks before actually moving to the “P” (in PDSA): 1. Define an objective for each PDSA cycle 2. Determine if we are developing, testing or implementing a Part One: we start by asking three Part Two: The more unfamiliar secchange questions and then move into what tion of the Model, the PDSA cycle.

3. Decide what questions this cycle is called a PDSA cycle (please see is going to help us answer about Model For Improvement graphic be- What we now know as the Plan, Do, our potential changes. low for three questions).

Study, Act cycle (please see Model For Improvement graphic below) Long time readers of this column will first started out in the early 1950s as Stay tuned, boys and girls!... Next notice that these same three ques- the Plan Do Check Study cycle. It was week, we are going to talk about tions have been mentioned several adapted from Dr. W. Edwards Dem- the size of PDSA tests and when we should be developing changes. times before. These are the questions ing by Japanese executives (specifiWe’re also going to explore when

cally, Toyota executives.

However, in the mid-1980s, we should be implementing them.

Dr. Deming began to ex(As a preview, PDSA cycles should always start small and be as simple as

plain to US audiences that we can make them.)

the English definition of

“check” is to “hold back” which is counter intuitive to

a cycle designed to make

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As previously noted, the latest Performance Pay Tracking Period began on March 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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@RAY’S SPLASH PLANET

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Medic is looking to add field personnel to the Ambulance Recommendation Team. We are looking for one representative at this time.

As communicated during the most recent in service sessions, a team is being convened to evaluate options and make recommendations regarding the Agency’s ambulance design. New national safety standards are being implemented that we will be looking to adhere to, providing an excellent opportunity to evaluate options as a whole to ensure we have the most appropriate, safest, and cost effective ambulance design possible. This small team will begin meeting in June. Having a representative from field operations is an important component and we are looking for one such individual to join the team. The requirements for all applicants are below: 1.

2.

3.

4.

5.

Currently a full-time member of field operations Minimum of three years full time with Medic as a care provider in the field No disciplinary action (level 1 or higher) in the past 12 months Score of Exceeds Expectations or higher on most recent performance review Able to meet as often as once a week for 1-2 hours at a time based around your current scheduled shift (time will be paid) 6. Committed to making all meetings with limited exception 7. Committed to completing all homework assignments between meetings 8. Willing to work as part of a team with the Agency’s best interests in mind 9. All applicants must have the approval and support of their Direct Supervisor in writing (an email to Jeff Keith will suffice) 10. All applications must be submitted by May 31 Please send an email expressing your desire to join this team to Jeff Keith, and have your Supervisor send a note to Jeff as well in support of your participation. Please note that ALL field personnel will be afforded opportunities to provide input and feedback throughout this process – much like the new building and carry in equipment projects have provided. We are intent on making sure any changes made to the current ambulance design not only meet the new safety standards – but that they also yield an improved care environment for our clinicians and patients alike.

If you have any questions – please feel free to contact Jeff Keith at any time at jeffk@medic911.com or 704-943-6160.

SEPTEMBER 2014

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JUN COMPLIANCE We hope you had a great time at this year’s EMS Week!

EMS Week Gift or Contest Prizes If not, feel free to drop by the PR Office, between 0700 -1700.

The PR Office is located near CMED. Can’t make it during PR Office hours?

Don’t worry... Let Lester or Tiffany know and they’ll be happy to setup a time/delivery for your gift.

Pick up your EMS Week Gift by Jun 26th.

For more info, contact Tiffany at tiffanya@medic911.com, 704943-6178 or Lester at lestero@medic911.com, 704-516-0650.

Sat, Jun 6 Thu, Jun 11 Wed, Jun 17 Fri, Jun 19 Mon, Jun 22 Wed, Jun 24

1600 - 2000 0800 - 1200 0800 - 1200 1200 - 1600 1300 - 1700 0800 - 1200

JUN IN-SERVICE Tue, Jun 16 1000 - 1400 Wed, Jun 17 1200 - 1600 Thu, Jun 18 1000 - 1400 Fri, Jun 19 0800 - 1200 Mon, Jun 22 1200 - 1600 1800 - 2200 Wed, Jun 24 1200 - 1600 1800 - 2200

PLEASE NOTE: If your Annual Performance Review was Dakota Anaya, Jason Barr, Eric Bitler, Scott Blair, Nina in May and you did not attend the May class, you must Bost, Cory Colvin, Dale Cordice, Waldy DeArmas, Mat- contact Amy Broughton to attend a June class. thew Deedrick, Michael Durham, Alan Elam, Robin F arrar, Kelly Flynn, Taylor Gibson, Noah Godbey, Robert INFORMATION UPDATES Graf, Charles Gunter, Eric Hall, Kayla Hough, Donald • Please register for your Corporate Compliance Training session through LMS. Howie, Angela Kaufman, Elizabeth Kennedy, Mark Kern, David Kirchmer, Victoria Layton, Malcolm Leirmoe, Jim • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

Lockard, Karim Mahmoud, Zachary Marshburn, Recarla Massey, Milan Merges, Dan Nielson, Robert Parker, Ga- • Attendees will be paid for the total time spent in class. brielle Pegram, Anne Pentland, Justin Rowe, Robin Roy, • Each employee, with an Annual Performance ReBryan Rucker, Brian Shimberg, Christopher Somerset, view within that same month, MUST attend one of Crystal Strong, Jennifer Strout, Angela Tart, Andrew Tinthe available Compliance Training Sessions. son, Shane Walcott, Danielle Walcott, Jennifer White, John White, Scott Wilson, Rebecca Zamagni-Mander • Compliance sessions are held next to the Medic Fitness Center. and Chris Zornow

REQUIRED ATTENDANCE

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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SUN

JUN 2015

MON

TUE

WED

THU

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SAT

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6 COMPLIANCE 1600 - 2000

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11 COMPLIANCE 0800 - 1200

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16 IN-SERVICE 1000 - 1400

17 COMPLIANCE 0800 - 1200

18 IN-SERVICE 1000 - 1400

19 COMPLIANCE 1200 - 1600

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IN-SERVICE 0800 - 1200

IN-SERVICE 1200 - 1600 21

22 COMPLIANCE 1300 - 1700

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IN-SERVICE 1200 - 1600 1800 - 2200 28

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24 COMPLIANCE 0800 - 1200

25 IN-SERVICE 1800 - 2200

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IN-SERVICE 1200 - 1600 1800 - 2200 30

Congratulations to all of our scholarship winners!... Below are the winners for the 2015 NC RESCUE ASSOCIATION SCHOLARSHIP: • Lacey Billotto - $15k • Tom Slack - $4K • Douglas Valot - $1,500 Medic wishes you continued success!

(And yes, we all expect invitations to the “Going away to College” parties, “I Made an “A”” party, “I Passed Chemistry 101” party and all pre- and postgraduation parties...)

SEPTEMBER 2014

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Fresh Fruit Salad with Baby Spinach and Yogurt-Poppy Seed Dressing 1 tablespoon apple cider vinegar 1/2 teaspoon dry mustard 1/2 teaspoon honey 1/8 teaspoon salt 3 tablespoons low-fat Greek yogurt 1-1/2 tablespoons vegetable oil 1/2 teaspoon poppy seed 1 to 2 teaspoons water, to thin 3 cups DOLE® Baby Spinach Leaves 1 DOLE Banana, sliced 1 cup peeled sliced fresh pineapple 1/2 cup raspberries Place vinegar, mustard, honey and salt in small bowl. Whisk in yogurt and oil; stir in poppy seed. Thin with water as needed. Arrange spinach on platter or individual plates. Compose fruit on top of salad. Drizzle with dressing.

For more info, visit newsletter.dole.com.

JOE PENNER

BARRY BAGWELL

JEFF KEITH

KEVIN STALEY

SHELLY FORWARD

JON STUDNEK

There seems to be a little confusion over whose a member of Medic’s, Lead Team... Because it’s important that all Medic employees are well-informed, please take a few minutes and... Meet Medic’s, Lead Team…

Joe Penner - Executive Director Barry Bagwell - Deputy Director of Operations Jeff Keith - Deputy Director of Support Services Kevin Staley - Deputy Director of Professional Services Shelly Forward - Finance Manager Jon Studnek - Quality Improvement Manager For more information, please contact Elisabeth Mitchell at elisabethm@medic911.com or 704-943-6132