Dispatch 052616

MAY 26, 2016

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

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As previously noted, the latest Performance Pay Tracking Period began on March 1st.

We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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For the second year in a row, MEDIC has received the American Heart Association’s Mission: Lifeline® EMS Gold Award for implementing quality improvement measures for the treatment of patients who experience severe heart attacks.

Every year, more than 250,000 people experience an ST elevation myocardial infarction (STEMI) the most deadly type of heart attack caused by a blockage of blood flow to the heart that requires timely treatment. To prevent death, it’s critical to restore blood flow as quickly as possible, either by mechanically opening the blocked vessel or by providing clot-busting medication.

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Unfortunately, a significant number of STEMI patients don’t receive this prompt reperfusion therapy, which is critical in restoring blood flow. Mission: Lifeline seeks to save lives by closing the gaps that separate these patients from timely access to appropriate treatments. Mission: Lifeline’s EMS recognition program recognizes emergency medical services for their efforts in improving systems of care and improving the quality of life for these patients.

For more info, please contact Steve Vandeventer at stevenv@medic911.com.

SEPTEMBER 2014

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JUN COMPLIANCE Tue, Jun 7 1400 - 1800 Wed, Jun 8 0800 - 1200 Fri, Jun 10 1200 - 1600 Mon, Jun 13 0800 - 1200 Thu, Jun 16 1400 -1800 Sat, Jun 18 1600 - 2000

JUN INSERVICE Tue, Jun 7 1000 - 1400 Wed, Jun 8 1200 - 1600 Thu, Jun 9 1000 - 1400 Fri, Jun 10 0800 - 1200 Mon, Jun 13 1200 - 1600

1800 - 2200

REQUIRED ATTENDANCE Dakota Anaya, Jason Barr, Eric Bitler, Scott Blair, Nina Bost, Kacey Cline, Cory Colvin, Dale Cordice, Matthew Deedrick, Michael Durham, Alan Elam, Robin Farrar, KellyFlynn, Taylor Gibson, Noah Godbey, Robert Graf, Charles Gunter, Eric Hall, Victoria Hartsell, Kayla Hough, Donald Howie, Angela Kaufman, Elizabeth Kennedy, Mark Kern, David Kirchmer, Malcolm Leirmoe, Jim Lockard, Karim Mahmoud, Zachary Marshburn, Recarla Massey, Milan Merges, Robert Parker, Gabrielle Pegram, Anne Pentland, Justin Rowe, Robin Roy, Bryan Rucker, Brian Shimberg, Christopher Somerset, Crystal Strong, Angela Tart, Shane Walcott, Danielle Walcott, Jennifer White, Scott Wilson, Rebecca Zamagni-Mander and Chris Zornow.

PLEASE NOTE: If your Annual Performance Review was in May and you did not attend class, you must contact Amy Broughton to attend a June class.

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JUN INSERVICE, CON’T Wed, Jun 15 1200 - 1600

1800 - 2200 Thu, Jun 16 1800 - 2200

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SUN

5

12

MON

6

13 COMPLIANCE 0800 - 1200

TUE

WED

THU

FRI

SAT

1

2

3

4 SAFE TEEN 0730 - 1730

7 COMPLIANCE 1400 - 1800

8 COMPLIANCE 0800 - 1200

9 INSERVICE 1000 -1400

10 COMPLIANCE 1200 - 1600

11

INSERVICE 1000 - 1400

INSERVICE 1200 - 1600

14

15 INSERVICE 1200 -1600 1800 - 2200

INSERVICE 1200 - 1600 1800 - 2200 19

20 ASSESSMENT CTR 0800 - 1700

JUN 2016

SAFETY MEETING 1000 - 1200

INSERVICE 0800 - 1200 16 COMPLIANCE 1400 -1800

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18 COMPLIANCE 1600 - 2000

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25 SAFE TEEN 0730 - 1730

INSERVICE 1800 - 2200

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22

23

28

29

30

MEDPAT 0900 - 1400 26

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SEPTEMBER 2014

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An annual event sponsored by Carolina’s Health Care and The 100 Black Men Of Charlotte, the CHS Career Fair exposes young middle and high school men to African American healthcare professionals and potential medical field career possibilities. Demonstrating how many different kinds of career possibilities there are within medicine, our conversations were quite animated and passionate. Yet very personal and directed.

“I thought the young men were very engaged and asked great questions. They were really able to see the myriad opportunities that exist for them in the various, allied medical fields”, according to Tony Pattillo. “I have no doubt that some of these young men will look back on this day and realize that this was a life-changing experience. The thought of my participation in that is humbling!”

Antonio Pattillo