MAY 25, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 05/19/17
EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 59%
(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:54
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 80%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 96.28%/P2: 96.08% P3: 91.32%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:21** *Agency Driver Safety as of 11/7/16 **P1 as of 5/19/17
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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medic911.com
Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
medic911.com
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Jon Studnek High Frequency Users and Delayed Response Times WSOC
Courtenay Martinsen PTSD Spectrum
John Stroup Heat Exhaustion WCNC
Lester Oliva Heat / Children in Cars WCNC
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medic911.com
SEPTEMBER 2014
medic911.com
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REQUIRED COMPLIANCE ATTENDEES: Dakota Anaya, Jason Barr, Lawrence Berdan, Eric Bitler, Scott Blair, Nina Bost, Christopher Brown, Gabriella Catanzaro, Kacey Cline, Cory Colvin, Dale Cordice, Matthew Deedrick, Michael Durham, Alan Elam, Robin Farrar, Anthony Ferrante, Taylor Gibson, Noah Godbey, Robert Graf, Charles Gunter, Eric Hall, Victoria Hartsell, Angela Johnson, Alexander Jones, Austin Joseph, Angela Kaufman, Elizabeth Kennedy, Ethan Kenney, Mark Kern, David Kirchmer, Malcolm Leirmoe, Jim Lockard, Karim Mahmoud, Zachary Marshburn, Brittany MartinOvid, Recarla Massey, Milan Merges, Brian Norton, Savannah Nunnery, Elizabeth Odlin, Owuwafemi Opelami, Robert Parker, GabriellePegram, Anne Pentland, Justin Rowe, Robin Roy, Bryan R u c k e r , Brian Shimberg, Christopher Somerset, Angela Tart, Kayla Troast, Jeffrey Tumas, Shane Walcott, Danielle Walcott, Jennifer White, Scott Wilson, Rebecca Zamagni-Mander and Chris Zornow.
JUNE 2017
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medic911.com
PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a May or June class. INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com. JUNE INSERVICE TUE., JUN. 6 WED., JUN. 7 THU., JUN. 8 FRI., JUN. 9 MON., JUN. 12 TUE., JUN. 13 WED., JUN. 14 THU., JUN. 15 FRI., JUN. 16 MON., JUN. 19
1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400
JUNE COMPLIANCE TUE., JUN. 6 WED., JUN. 7 THU., JUN. 8 FRI., JUN 9 MON., JUN 12 THU., JUN 15
0800 - 1000 0800 - 1000 1400 - 1600 0800 - 1000 0800 - 1000 1400 - 1600
ASSESSMENT CENTER FRI, JUN. 23
0800 - 1700
SAFETY COMMITTEE WED, JUN. 14
1300 - 1500
SAFE TEEN SAT, JUNE 10
0700 - 1300
SEPTEMBER 2014
medic911.com
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VitaMin Vital health information in a minute
Unplug from the dangers of technology Did you know that too much screen time can hurt your health? Nearly 60% of Americans use digital devices for five or more hours per day, and 70% of Americans use two or more devices at one time.1 It can all add up to trouble for your health. From eyestrain and headaches to a stiff neck and sore thumbs, technology can take a toll on your body. Here are a few tips to avoid letting your gadgets get the best of you.
Desktop or laptop computer Hunching over a computer monitor for extended periods can result in eye and vision problems, like eyestrain, blurred vision and dry eyes. It can also cause headaches, and neck and shoulder pain. What to do? 1. Set up your workstation properly. Adjust your chair, monitor and keyboard for your height and optimal viewing distance. 2. Reduce glare. Adjust your monitor to avoid glare from windows or overhead lighting. 3. Practice good posture. Don’t hunch your shoulders or cradle a phone in your neck while typing. 4. Take regular breaks. Try the 20-20-20 rule. Take a 20-second break every 20 minutes to focus your eyes on an object at least 20 feet away.
Smartphone or tablet Frequent use can lead to throbbing hand, finger and thumb pain. It can also cause text neck, an injury that’s caused by constantly looking down at your device.
Source:
What to do? 1. Raise up your device. Keep devices at a comfortable distance just below eye level to avoid putting pressure on your neck. 2. Stretch it out. Relieve muscle tightness by looking up and arching your upper back. 3. Flex your fingers. Try these exercises (hold each position for 5 to 10 seconds and repeat 10 times). Extend and flex wrists forward and backward Rotate forearms so palms face up and then down Make a fist, then spread your fingers out
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Video gaming Too much video gaming can lead to repetitive stress injuries in your wrist, hand and thumb that can make it difficult to grasp objects. It can also cause headaches and eyestrain, back pain and sleep disturbances. What to do? 1. Set time limits. Take a break every 30 minutes to get up and move around. 2. Stop playing if you’re experiencing pain in your hands or thumbs. 3. Unplug for a good night’s sleep. Turn off video games at least one hour before bedtime.
1. The Vision Council. “Digital Eye Strain Report 2016.” http://www.thevisioncouncil.org/digital-eye-strain-report-2016 (last reviewed/updated January 6, 2016). This is intended to be general health information and not medical advice or services. You should consult your doctor for medical advice or services, including seeking advice before undertaking a new diet or exercise program.
All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., Cigna Health Management, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only.