MAY 18, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 05/12/17
EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 58%
(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:49
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 81%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 96.59%/P2: 96.90% P3: 91.11%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:21 *Agency Driver Safety as of 11/7/16
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
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APRIL COMMENDATIONS Maxwell Adams, Anna Ailstock (2), Jeremiah Allen, Elizabeth Ansley-Fisona (2), Daniel Baffaro, Lester Bailey, Mian Baker (3), Josiah Balbuena (2), Amber Barrera, Lawrence Berdan (2), Robert Bivens, Thomas Brake III, Tanaya Bryels, Anne Carter, Treven Cherry (2), Ryan Clark, Dale Cordice (3), Janine Curlee, Matthew Deedrick, Jennifer Dollar (3), Patricia Dowbiggin, Ruben Echeverry, Yolanda Edmonds, Dustin Edwards, Emma Engberg, Emilee Engelhaupt, Donald Eslick (2), Anthony Ferrante, Nicholas Fiedler, John Fisher, Miguel Flechas, Marshall Fletcher (4), Scott Forbes (5), Elijah Gamble, Dena Gaston (2), John Gibson, William Gibson (2), Ralph Giuliano (2), Jeffrey Glenn (3), Matthew Godec, Rheba Graham-James, Daniel Graser, Michael Grisanti, Robert Harford (3), Ethan Harrison, Stephen Hayes, Alyssa Head, Nicholas Heasley, Shannon Helms (2), Stephen Henry, Samantha Hiott, Aaron Hopping, Samuel Hord (2), Kathy Houston (3), Allison Infinger, Christy Iyoob (4), Tiffany Johnson (3), Jeffrey
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Karll (2), Angela Kaufman, Ethan Kenney, Shawn Kerley, Mark Kern, Shawn Kersey (2), Irina Kerusenko, Madison Kiger (2), Eric Koelbl, Deva Kothandapany (3), Robin Lamb (4), Shellye Ledbetter, John Leopard (2), Chelsea Lindsey (6), Kenneth Lockard, Matthew Losh, Ryan Lowe, Michael Macho (2), Michael Malone, Tracy Martin, Anna McCarley (3), Megan McCarley (2), Adrianne McGinnis, Randall McKown (3), Christopher McNally, Veronica Michaelis, Brian Miller (2), Danielle Miller, Hunter Mitchell, Jeremy Murphy, Savannah Nunnery (2), Kevin Orr, Karl Ottesen, Macon Parker, Gabrielle Pegram (5), Christopher Pinto, Susan Pollich, Jason Queen (2), Matthew Raborn, Christopher Reazer, Lucas Ribbens, Brandis Ridenhour (6), Austin Rigsby (2), Scott Rinehults (4), Jose Rivera, Gary Rizzo (2), Amanda Rothbauer (2), Bradley Rowland, Michael Schmidt, Amanda Scoggin, Benjamin Shaw, Karen Sherard, Jacob Shope (2), Aaron Shreffler, Christopher Simmons, Ashley Smith
(2), Stacen Smith, Christopher Somerset, Sherri Steele, Mark Strother (2), Jonathan Studnek, Jason Swick, Jeffrey Thompson, Sr., David Toney, Jeffrey Tumas, Michael Walker, Joshua Wallace (2), Brian Walts, Janeice Washington (2), Christopher Weber, John Webster, James Wilkinson, Andrew Williams (2) and Joan Wisham.
SEPTEMBER 2014
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REQUIRED COMPLIANCE ATTENDEES: Dakota Anaya, Jason Barr, Lawrence Berdan, Eric Bitler, Scott Blair, Nina Bost, Christopher Brown, Gabriella Catanzaro, Kacey Cline, Cory Colvin, Dale Cordice, Matthew Deedrick, Michael Durham, Alan Elam, Robin Farrar, Anthony Ferrante, Taylor Gibson, Noah Godbey, Robert Graf, Charles Gunter, Eric Hall, Victoria Hartsell, Angela Johnson, Alexander Jones, Austin Joseph, Angela Kaufman, Elizabeth Kennedy, Ethan Kenney, Mark Kern, David Kirchmer, Malcolm Leirmoe, Jim Lockard, Karim Mahmoud, Zachary Marshburn, Brittany MartinOvid, Recarla Massey, Milan Merges, Brian Norton, Savannah Nunnery, Elizabeth Odlin, Owuwafemi Opelami, Robert Parker, GabriellePegram, Anne Pentland, Justin Rowe, Robin Roy, Bryan R u c k e r , Brian Shimberg, Christopher Somerset, Angela Tart, Kayla Troast, Jeffrey Tumas, Shane Walcott, Danielle Walcott, Jennifer White, Scott Wilson, Rebecca Zamagni-Mander and Chris Zornow.
JUNE 2017
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PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a May or June class. INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com. JUNE INSERVICE TUE., JUN. 6 WED., JUN. 7 THU., JUN. 8 FRI., JUN. 9 MON., JUN. 12 TUE., JUN. 13 WED., JUN. 14 THU., JUN. 15 FRI., JUN. 16 MON., JUN. 19
1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400
JUNE COMPLIANCE TUE., JUN. 6 WED., JUN. 7 THU., JUN. 8 FRI., JUN 9 MON., JUN 12 THU., JUN 15
0800 - 1000 0800 - 1000 1400 - 1600 0800 - 1000 0800 - 1000 1400 - 1600
ASSESSMENT CENTER FRI, JUN. 23
0800 - 1700
SAFETY COMMITTEE WED, JUN. 14
1300 - 1500
SAFE TEEN SAT, JUNE 10
0700 - 1300
SEPTEMBER 2014
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Billotto, Lawrence S. Parker, Macon P. Tolman, Adam E. Galanti, Jenna M. Wearmouth, Rebecca R. Parks, Erica S. Gonzalez, Jose T. Graf, Robert J. Bailey, Jeff D. Blevins, Andrew L. Robinette, Stephen T. Dowbiggin, Patricia L. Hamilton, Rebecca L. Senn, Sarah M. Hartsell, Victoria A. Marshall, Jason B. Pfund, Patrick P. Rowe, Justin T.
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Peppel, Aaron D. 12 Ridenhour, Brandis C. 12 Schroeder, Addison M. 12 Clarke, Braxton S. 13 Hancock, Bryan K. 13 Langevoort, Jackson G. 13 Gilchrist, Joseph Z. 14 Jordan, Casey J. 14 Reed, Helen D. 14 Anaya, Shane A. 15 Hodnett, Nicolette E. 15 Lockard, Kenneth J. 17 Ansley-Fisona, Elizabeth M. 18 Cipriano, Esequiel D. 18 Houston, Kathy C. 18 Peet, Christopher H. 19 Miller, Casey N. 20 Bailey, Lester T. 21
Malone, Michael W. Wallace, Joshua T. Baun, Joshua L. Fisher, John E. Jones, Jean M. Jones, Samuel R. Konecny, Jonathan M. Stokes, Tory B. Tumas, Jeffrey R. Bost, Nina N. Morrison, Melody S. Kerley, Shawn D. Scoggin, Amanda L. Young, Kent A. Eudy, Cheryl B. Shockley, Mary G. Brake III, Thomas W.
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