Dispatch 051117

MAY 11, 2017

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PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 05/05/17

EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 58%

(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

67:52

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 79%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 95.51%/P2: 96.83% P3: 91.95%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:28 *Agency Driver Safety as of 11/7/16 **P1 Trauma as of 03/31/17

The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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CONGRATULATIONS to Medic’s new Relief Operations Supervisors. Each candidate successfully completed over 200 hours of operational and leadership training. Their dedication, enthusiasm, commitment and insight is inspiring.

• • • • • • A special thank you goes to the candidates’ • families for their support.

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Josh Baun Jose Gonzalez Rebekah Hart O’Sullivan Christy Iyoob Allison Kerley Gabe McGaha Mike Stratton Donnell Wilson

SEPTEMBER 2014

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REQUIRED COMPLIANCE ATTENDEES: Jose Aguilar-Castillo, Dan Baltimore, Lukas Biebinger, Amy Broughton, David Brown, Ty Brown, Dena Gaston, John Gibson, Jeff Glenn, Jose Gonzalez, Daniel Hagemeyer, Bryan Hancock, Charles Horne, Audrey Hunt, David Kennerly, Ray Kirby, Jeffrey Lineberger, Tim Marshburn, Randy McKown, Veronica Michaelis, Shelly Miller, Todd Moore, Arthur Nolan, Rebecca Norris, Timothy O’Connell, Don Overcash, Christy Parker, Tony Pattillo, David Phillips, Beth Rimmer, Don Shue, Deanna Vandeventer, Charles Voglewede and Tom Wright.

PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a March or April class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

MAY 2017

MAY INSERVICE FRI, MAY 12 MON, MAY 15

1000 - 1400 1000 - 1400

MAY COMPLIANCE June dates coming soon!

MAY 29

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OFFICE CLOSED, MEMORIAL DAY

ASSESSMENT CENTER FRI, MAY 19

0800 - 1700

SAFETY COMMITTEE WED, MAY 24

1300 - 1500

SAFE TEEN SAT, MAY 20

0700 - 1300

SEPTEMBER 2014

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