Dispatch 051018

MAY 10, 2018

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PROJECT UDPATE: STRESS MANAGEMENT REFERRAL NETWORK

• Psych/Neurotic Disorder (83) • Non-Psychological Mental Disorder (75)

GENERAL DESCRIPTION Develop and implement resources enabling employees to actively review and access mental wellness professionals.

EXPECTED OBJECTIVES • Create on-line tool accessible to employees 24/7/365 for anonymous review and access to mental wellness professionals • Provide additional resources to Human Resources and LDI to manage employee mental wellness needs • Gain knowledge about feasibility and use of on-site mental wellness professionals • Provide employee education on resources

REASON FOR THE EFFORT • Agency has limited availability of knowledge, expertise and resources to address employee (EE) psychological needs • We have maintained a long term relationship with EAP as the provider for EE psychological needs • HR experience and EE feedback indicates EAP does not meet all EE psychological needs • New research indicates a need for alternate tools specific to acute psychological event management • We do not have resources to address acute care intervention in a timely manner • Anecdotally, HR deals with 2-3 EEs with psychological issues each month beyond the scope of an EAP referral • Two of top three Rx classes for Medic are Stimulants and Antidepressants • As measured by Cigna, Medic has 19.3% of employees with depression compared to the Cigna average of 8.8% • As measured by Cigna, our depression adherence with medical, coaching and Rx treatment is 60% of employees with depression compared to the Cigna average of 87% adherence • Employees have asked for resources to address mental wellness through surveys and focus groups • Added benefit to promote Agency as a leader in the EMS industry Medic’s most commonly diagnosed chronic conditions are: • Hypertension (90)

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OUTCOME MEASURES • Resources available prior to launch of Stress Management Education • Increased referrals for mental wellness • 12 month survey WHERE AR THEY NOW???

The Stress Management Referral Network improvement team is working to expand the availability of and options for mental well-being professionals; allowing employees easy access to those professionals. The team is currently exploring app and webpage options that will allow employees to leave anonymous, useful reviews about mental health professionals.

An anonymous survey is currently under development. Please look for more information soon! The team would love to hear your ideas. The survey will be so employees can share mental health professionals with whom they’ve had success, someone they would recommend to a co-worker, and the type of help that provider was able to provide.

The team will also be reaching out to these professionals to explore building a relationship with them, making it easier for our employees to contact them and access their services.

For more information, email Sharon Taulbert at sharont@medic911.com

PERIOD 3 (3/1/18 - 6/30/18) WEEKLY RESULTS THRU’ 5/4/18

EST. PAYOUT : $0 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

OFF TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 69%

(GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

66:45

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 76%

RESPONSE TIMES P1: 98.56%/P2: 95.73% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 90.94%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 9:09

The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Individual and Family Plans Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc.

THE CARE YOU NEED – WHEN, WHERE AND HOW YOU NEED IT. Introducing Cigna Telehealth Connection.

Easy access to doctors Cigna’s medical plans provide access to American Well® and MDLIVE® with the Cigna Telehealth Connection program.1 The program lets you get the care you need – including most prescriptions – for a wide range of minor acute conditions. Now you have access to these board-certified doctors via secure video chat or phone, without leaving your home or office. When, where and how it works best for you.

Signing up is easy

›

Set up and create an account with one or both American Well and MDLIVE

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Complete a medical history using their “virtual clipboard”

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Download vendor apps to your smartphone/ mobile device2

Choose when: Day or night, weekdays, weekends and holidays.

Choose where: Home, work, on the go or when you are traveling.

Choose how: Phone or secure video chat.1 Choose who: American Well or MDLIVE doctors.

Say it’s the middle of the night and your child is sick. Or you’re at work and not feeling well. If you preregister for both American Well and/or MDLIVE, you can speak with a doctor for help with minor acute conditions like:

› › ›

Sore throat Headache Stomachache

› › ›

Fever Cold and flu Allergies

› › ›

Rash Acne UTI and more

1. Telehealth providers participating in the Cigna Telehealth Connection program are independent contractors and separate from Plan network providers. Not all providers have video chat capabilities and it is not available in all areas. Not available with Cigna LocalPlusIN 6700 plan in Texas. PCP referral is not required. Refer to plan documents for a complete description of covered services, including other telehealth/telemedicine benefits.

2. The downloading and use of any mobile app is subject to the terms and conditions of the mobile app and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply.

898764 09/16 1.com 4 IFP medic91

DEPARTMENT OVERVIEW: CMED Known as “First First Responders” and Emergency Fire Dispatchers (EFDs), Medic’s CMED is comprised of an Operations Manager, four Operations Supervisors, six Assistant Supervisors, and 38 EMD/ EFD Telecommunicators. MEDIC’s 911 Center is a Secondary PSAP (Primary Service Answering Point) to three Primary PSAPs; Charlotte-Mecklenburg Police Department, the Cornelius Police Department and the Pineville Police Department. All Telecommunicators and Supervisors are certified as Emergency Medical Dispatchers (EMDs).

MEDIC CMED’S PRIMARY RESPONSIBILITIES • Dispatch and coordination of all EMS resources, 911 calls within Mecklenburg County and medical calls in the City of Charlotte. The types of calls range from medical complaints, assesses life threats, provides potentially lifesaving medical care, providing instructions to perform CPR. • Triaging of all Mecklenburg County fire responses, the dispatching of Mecklenburg County fire resources and first responder agencies (13 departments). For fire responses, an EFD may give instructions for assisting individuals trapped in a building that is on fire or instructions for escape form a sinking vehicle.

• Triaging and scheduling of Non-Emergency (NET) calls for non-ambulatory transports originating in Mecklenburg County.

• CMED utilizes tools for deployment of resources (System Status Management). The system analyzes previous years of data using algorithm to predict when and where the next emergency responses is most likely to occur. Resources are deployed based upon demand projections

and CMED moves units throughout the county to ensure optimal coverage at all times.

• CMED also functions in the MOC (Mobile Operations Center) for events such as Carolina Panther’s Games, Speed Street, etc. CMED also performs an essential role in the Command Center during special events in Charlotte throughout the year.

• CMED conferences in a third party interpreter when English is not the caller’s primary language. CMED can also connect with the deaf community via TTY (teletypewriter text telephone) and TDD (telecommunications device for the deaf).

WHAT’S BEEN HAPPENING IN CMED? • Last month, CMED moved its back-up center to the CMPD/CFD Training Academy to upgrade Medic’s 911 Phone System. In addition to a few enhancements to the phone system, this upgrade will allow Medic move to the Text2-911 program, which we anticipate will occur this fall.

• On May 4th, the City of Charlotte’s Radio Shop began an upgrade to the P25 Radio System (Regional Public Safety Network). Operations Supervisor Tim Brake is responsible for the distribution of new portables and additional mobile radio installs in the coming months. The County has the lead on the project plan and we will be sending additional updates as that plan is executed.

Employees are also welcome to visit and observe or stop by and chat with CMED/Central employees at any time! For more information, email Corinne Walser at corinner@medic911.com.

SEPTEMBER 2014

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COMPLIANCE CLASS TRAINING In order to successfully complete this LMS training, please be aware of the following:

tions, contact Pam Jackson at pamelaj@medic911. com. For technical questions, contact Medical Services at eqs@medic911.com

Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

ATTENDEES Dakota Anaya, Jason Barr, RaShae Billings, Eric Bitler, Scott Blair, Nina Bost, Christopher Brown, Dalton Burleson, Desiree Casey, Gabriella Catanzaro, Stephen Church, Kacey Cline, Ieshia Clyburn, Lauren Cofield, Stephen Collado, Cory Colvin, Jessica Lucas, Jennifer Cordero, Dale Cordice, Luke Danek, Matthew Deedrick, Shauna Downs, Michael Durham, Andrew Ek, Alan Elam, Robin Farrar, Anthony Ferrante, Taylor Gibson, Candace Gilliland, Noah Godbey, Robert Graf, Charles Gunter, Eric Hall, Victoria Hartsell, Adam Jewell, Angela Johnson, Alexander Jones, Austin Joseph, Angela Kaufman, Elizabeth Kennedy, Ethan Kenney, Mark Kern, Christopher Lamb, Malcolm Leirmoe, Antonia Macklin, Taylor Marcus, Zachary Marshburn, Brittany Martin-Ovid, Recarla Massey, Chamika McClain, Milan Merges, Matthew Mohr, Meaghan Moriarty, Jacob Nelson, Barry Nixon, Brian Norton, Savannah Nunnery, Oluwafemi Opelami, Robert Parker, Alex Patrone, Gabrielle Pegram, Anne Pentland, Michael Perrott, Michelle Polino, Christine Ranjit, James Roinick, Justin Rowe, Robin Roy, Bryan Rucker, Brian Shimberg, Emily Spicer, Chandler Spires, Alexis Tewell, Jeffrey Tumas, Shane Walcott, Danielle Walcott, Andrew Walker, Parker Wallace, Emily Webster, Jennifer White, Scott Wilson, Rebecca Zamagni-Mander and Chris Zornow.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Medical Services at eqs@medic911.com. Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content ques-

June 2018

• In-service dates coming soon.

• Calendar week starts on Monday.

Monday

Tuesday

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Wednesday

Thursday

Friday

Saturday

Sunday

1

2

3

9

10

17

5

6

7

8

INSERVICE 1000

INSERVICE 1000

INSERVICE 1600

INSERVICE 1000

11

12

13

14

15

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INSERVICE 1000

INSERVICE 1000

INSERVICE 1000

INSERVICE 1600

INSERVICE 1000

SAFE TEEN 0700

18

19

INSERVICE 1000

20

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SAFETY MEETING 1300

6

22

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ASSESSMENT CENTER 0800

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Central Piedmont Community Collegeâ&#x20AC;&#x2122;s EMS Program will be offering the following course: Course Name Course Number Delivery Method Date(s) Instructor Description

Paramedic Transition Course EMT 7065-01 Online th July 5 through 31st, 2018 Kelly Kirk This course is intended to transition a provider currently credentialed as an EMTParamedic over to the National Paramedic level. This course will review the material and skills that have been removed from the scope of practice for the Paramedic as well as introduce and review the new material and skills for the Paramedic at NC State and National levels.

To register, please call Customer Service at 704-330-4223, option 2 SEPTEMBER 2014 Questions regarding this course, please contact Kara.Clarke@cpcc.edu Or call 704-330-4128 medic911.com

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MAY 21 AND 23

MAY 22 AND 24

pick up breakfast tickets at the eMs Week gift table, near lOgistics.

pick up tickets at the eMs Week ble, near lOgistics.

ICE CREAM SOCIAL bay (near lOgistics) 2:30p - 7:30p

FAMILY FUN & GAMES Outside Of Mini Mart 4:30p - 7:30p

For more information, visit www.medic911.com/ Medic/Public Relations/EMS Week 2018

bOunce hOuses, face painting and ballOOn artists

BREAKFAST FOODTRUCK Outside Mini Mart 4a - 8:30a

JUNE BIRTHDAYS Billotto, Lawrence S. Parker, Macon P. Tolman, Adam E. Galanti, Jenna M. Mullis, Rebecca R. Parks, Erica S. Gonzalez, Jose T. Graf, Robert J. Bailey, Jeff D. Robinette, Stephen T. Dowbiggin, Patricia L. Hamilton, Rebecca L. Senn, Sarah M. Hartsell, Victoria A. Marshall, Jason B. Pfund, Patrick P. Rowe, Justin T. Peppel, Aaron D. Ridenhour, Brandis C. Schroeder, Addison M. Spires, Chandler B. Clarke, Braxton S. Langevoort, Jackson G. Gilchrist, Joseph Z.

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FOODTRUCK FEST Outside Mini Mart 12:30p - 3:30p and 4:30p - 7:30p

Jordan, Casey J. 14 Reed, Helen D. 14 Anaya, Shane A. 15 Chevalier, Ana N. 15 Hodnett, Nicolette E. 15 Lockard, Kenneth J. 17 Ansley-Fisona, Elizabeth M. 18 Cipriano, Esequiel D. 18 Houston, Kathy C. 18 Webster, Emily D. 18 Dillard, Jackson B. 19 Peet, Christopher H. 19 Miller, Casey N. 20 Bailey, Lester T. 21 Macklin, Antonia A. 21 Malone, Michael W. 21 Wallace, Joshua T. 22 Baun, Joshua L. 23 Dâ&#x20AC;&#x2122;Ambrosio, Victoria L. 23 Fisher, John E. 24 Jones, Jean M. 25 Jones, Samuel R. 25 Konecny, Jonathan M. 25 Stokes, Tory B. 25 Tumas, Jeffrey R. 25

gift ta-

Bost, Nina N. Morrison, Melody S. Kerley, Shawn D. Scoggin, Amanda L. Hicks, Taylor M. Young, Kent A. Eudy, Cheryl B. Shockley, Mary G. Brake III, Thomas W. Connell, Kathleen H. Miller, Chelsea M.

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