Dispatch 050516

MAY 5, 2016

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

For every family member who died... WE WALK! For every MEDIC employee who survived... WE WALK! For every cancer patient’s last transport... WE WALK!

SATURDAY, MAY 14 1700 - 0000 FIRST WARD PARK 301 E 7th St, Charlotte, NC 28202

TO REGISTER / DONATE To be a part of the MEDIC Relay for Life (RFL) team, please click here or visit http://bit.ly/1TeD2SH

Raise $50: Get a Medic Tee Raise $100: Get a RFL Tee For more information, please contact Lester Oliva at lestero@medic911.com or any PR member.

LIVE MUSIC n GAMES n FOOD TRUCKS n VENDORS n CHILDREN’S AREA n LIVE MUSIC n GAMES n FOOD TRUCKS n VENDORS n CHILDREN’S AR

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medic911.com

As previously noted, the latest Performance Pay Tracking Period began on March 1st.

We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

medic911.com

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medic911.com

Charlotte Career Discovery Day 2016 was a hit, once again.

Hundreds of Charlotte Mecklenburg School District students came by to learn more about working at MEDIC and becoming an EMT. For more info, feel free to contact Lester at lestero@medic911.com

SEPTEMBER 2014

Audrey Hunt Veronica Westover Lester Oliva

medic911.com

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MAY COMPLIANCE Fri, May 6 1200 - 1600 Mon, May 9 0800 - 1200 Thu, May 12 1400 - 1800 Sat, May 14 1600 - 2000

MAY INSERVICE Fri, May 6 0800 - 1200 Mon, May 9 1200 - 1600

1800 - 2200 Wed, May 11 1200 - 1600

1800 - 2200 Thu, May 12 1800 - 2200

REQUIRED ATTENDANCE

Jose Aguilar-Castillo, Dan Baltimore, Lukas Biebinger, Amy Broughton, David Brown, Ty Brown, Bob Francis, Dena Gaston, John Gibson, Mike Gilmore, Jeff Glenn, Jose Gonzalez, Daniel Hagemeyer, Bryan Hancock, Charles Horne, Audrey Hunt, David Kennerly, Ray Kirby, Jeffrey Lineberger, Tim Marshburn, Randy McKown, Shelly Miller, Todd Moore, Arthur Nolan, Rebecca Norris, Timothy O’Connell, Don Overcash, Christy Parker, Tony Pattillo, David Phillips, Beth Rimmer, Johnny Sampson, Don Shue, Deanna Vandeventer, Charles Voglewede, Veronica Westover and Tom Wright.

PLEASE NOTE: If your Annual Performance Review was in April and you did not attend class, you must contact Amy Broughton to attend a May class.

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medic911.com

INFORMATION UPDATES

• Please register for your Corporate Compliance

Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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MAY 2016 FRI

SAT

6 COMPLIANCE 1200 - 1600

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INSERVICE 0800 - 1200 8

9 COMPLIANCE 0800 - 1200

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INSERVICE 1200 - 1600 1800 - 2200 15

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11 INSERVICE 1200 - 1600 1800 - 2200 SAFETY MEETING 1000 - 1200

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12 COMPLIANCE 1400 - 1800

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14 COMPLIANCE 1600 - 2000

20 ASSESSMENT CTR 0800 - 1700

21 SAFE TEEN 0730 - 1730

INSERVICE 1800 - 2200 19

MEDPAT 0900 - 1400 22

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Macon Parker 1 Lawrence Billotto 1 Jenna Galanti 2 Rebecca Wearmouth 3 Erica Parks 4 Robert Graf 5 Jose Gonzalez 5 Stephen Robinette 6 Jeff Bailey 6 Andrew Blevins 6 Patricia Dowbiggin 7 Rebecca Hamilton 8 Sarah Mali 9 Victoria Hartsell 10 Patrick Pfund 11 Justin Rowe 11

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Jason Marshall 11 Brandis Ridenhour 12 Aaron Peppel 12 Addison Schroeder 12 Bryan Hancock 13 Jackson Langevoort 13 Casey Jordan 14 Helen Reed 14 Joseph Gilchrist 14 Nicolette Hodnett 15 Shane Anaya 15 Brian Thomas 16 Kenneth Lockard 17 Kathy Houston 18 Esequiel Cipriano 18 Christopher Peet 19

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Casey Miller 20 Lester Bailey 21 Michael Malone 21 Joshua Wallace 22 Joshua Baun 23 John Fisher 24 Tory Stokes 25 Pamela Wykle 25 Samuel Jones 25 Jonathan Konecny 25 Nina Bost 26 Melody Morrison 26 Misty Breeden 27 Amanda Scoggin 27 Shawn Kerley 27 SEPTEMBER 2014 Cheryl Eudy 29

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RAFFLE Enter to win prizes at all EMS Week events.

One ticket, per person, per event.

EMS WEEK GIFTS All employees can pick up their EMS Week gift in the Bay One gift, per person.