MAY 4, 2017
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PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 04/28/17
EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 57%
(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:55
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 80%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 96.97%/P2: 97.63% P3: 92.95%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:22** *Agency Driver Safety as of 11/7/16 **P1 Trauma as of 03/31/17
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
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RAFFLE - TWO CHANCES TO WIN 1. Enter to win prizes at all EMS Week events. (One ticket, per person, per event.) 2. Every Medic employee is automatically entered to win in the Big Prize Raffle.
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EMS WEEK GIFTS All employees can pick up their EMS Week gift in the Bay One gift, per person.
VINEGAR-BRAISED CHICKEN, LEEKS AND PEAS ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■
8 whole chicken legs Salt Freshly ground pepper 3 tablespoons unsalted butter 3 tablespoons extra-virgin olive oil 3 large leeks, halved lengthwise and cut into 1-inch pieces 1 cup low-sodium chicken broth 1/4 cup white balsamic vinegar One 10-ounce package frozen baby peas, thawed 2 tablespoons chopped tarragon 2 tablespoons chopped parsley 1/2 cup crème fraîche
Preheat the oven to 425; and position a rack in the upper third. Turn the chicken legs skin side down on a work surface and cut halfway through the joint. Season the chicken generously with salt and pepper. In each of 2 large nonstick skillets, heat half of the butter and oil. Add the chicken, skin side up, and cook over high heat until browned, 5 minutes. Turn and cook the chicken for 1 minute. Pile all of the chicken into one skillet. In the other skillet, cook the leeks over high heat until just beginning to soften, about 2 minutes. Add the broth and vinegar and bring to a boil. Season with salt and pepper. Pour the mixture into a medium roasting pan. Set the chicken on the leeks, skin side up; roast for about 25 minutes, until it is cooked through. Turn on the broiler and broil for about 2 minutes, until the skin is golden and crisp. Transfer the chicken to a platter. Place the roasting pan over a burner and boil over high heat until the liquid is reduced by half, about 5 minutes. Add the peas, herbs and creme fraiche and simmer until the sauce is hot and slightly thickened, about 2 minutes. Season with salt and pepper. Pour the sauce over the chicken and serve.
SEPTEMBER 2014
For photo credit, visit foodandwine.com
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REQUIRED COMPLIANCE ATTENDEES: Jose Aguilar-Castillo, Dan Baltimore, Lukas Biebinger, Amy Broughton, David Brown, Ty Brown, Dena Gaston, John Gibson, Jeff Glenn, Jose Gonzalez, Daniel Hagemeyer, Bryan Hancock, Charles Horne, Audrey Hunt, David Kennerly, Ray Kirby, Jeffrey Lineberger, Tim Marshburn, Randy McKown, Veronica Michaelis, Shelly Miller, Todd Moore, Arthur Nolan, Rebecca Norris, Timothy O’Connell, Don Overcash, Christy Parker, Tony Pattillo, David Phillips, Beth Rimmer, Don Shue, Deanna Vandeventer, Charles Voglewede and Tom Wright. PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a March or April class.
INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
MAY 2017
MAY 29
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OFFICE CLOSED, MEMORIAL DAY
MAY INSERVICE FRI, MAY 5 MON, MAY 8 TUE, MAY 9 WED, MAY 10 THU, MAY 11 FRI, MAY 12 MON, APR 15
1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400
MAY COMPLIANCE FRI, MAY 5 MON, MAY 8 THU, MAY 11
0800 - 1000 0800- 1000 1400 - 1600
ASSESSMENT CENTER FRI, MAY 19
0800 - 1700
SAFETY COMMITTEE WED, MAY 24
1300 - 1500
SAFE TEEN SAT, MAY 20
0700 - 1300
SEPTEMBER 2014
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SATURDAY, MAY 20 1700 - 0000 FIRST WARD PARK 301 E 7th St., Charlotte, NC 28202
TO REGISTER / DONATE To DONATE, learn more about Medic’s Relay for Life (RFL) team or, register to walk, visit http://main.acsevents.org/goto/MedicEMS MEDIC SPIRIT Show Medic spirit by walking at this year’s event and wearing a free tee! Once you’ve registered, drop by the PR Department (located near CMED; M-F, 0700 - 1700) and pick up a Medic/RFL tee before Wednesday, May 17, 2017. Not walking but still want a stylish Medic/RFL tee? Donate a $100 or more and get a free Medic/RFL tee. Sizes are limited and will be distributed on a first come, first serve basis. For more information, contact PR at PR@medic911.com