APRIL 28, 2016
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As previously noted, the latest Performance Pay Tracking Period began on March 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient”
SEPTEMBER 2014
2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Who is Up for a Challenge? The Healthy Charlotte Council, sponsored by the Charlotte Chamber of Commerce, challenges employers, their employees, friends and family to get out and walk. April 6, 2016 is the kick-‐off for National Public Health Week and the official start of the Healthy Charlotte Council’s Walking Wednesdays challenge. Why walk? It is easy. It doesn’t cost anything. Almost everyone can do it. It reduces stress. It gives you a chance to think. And it can help you lose weight and become healthier. So, WE CHALLENGE YOU! We challenge you to get your employees, friends and family out walking. It is a simple challenge. Council representatives from the City of Charlotte, YMCA, Bissell and other local companies have challenged each other to encourage at least 500 people each to walk for at least 30-‐minutes any Wednesday during the challenge period that begins April 6 and ends June 29, 2016. Our goal is to get more people moving and more people interested in becoming healthier. What is so significant about walking? The Center for Disease Control and Prevention defines brisk walking as a pace of three miles per hour or more, or roughly 20 minutes per mile. A recent study showed that individuals could reduce the risk of early death by as much as 30 percent by taking a brisk walk for just 30 minutes per day. If you are up for the challenge, we are looking for you to step up (pun intended) and join us. We are keeping this simple by asking for volunteers to reach out to various groups (e.g. departments within a company, civic groups, family, Facebook friends, etc.) to encourage them to walk and involve as many different individuals as possible. We will provide you with a very simple spreadsheet to record the walkers’ names, the dates walked, and the miles/minutes/steps (one or all of those metrics) covered. Share the spreadsheet with others to help you keep track, or have walkers report directly to you. It’s your choice. Just get out there and walk! Don’t have 500 employees? No problem -‐ we still want you! Just register your group and get as many people as you can moving for better health. For more information or to register your group, email Molly Burroughs at 4 molly@elitewellnesscharlotte.com medic911.com or Kate Wheeler at kate.wheeler@ymcacharlotte.org.
SEPTEMBER 2014
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MAY COMPLIANCE Tue, May 3 1400 - 1800 Wed, May 4 0800 - 1200 Fri, May 6 1200 - 1600 Mon, May 9 0800 - 1200 Thu, May 12 1400 - 1800 Sat, May 14 1600 - 2000
MAY INSERVICE Tue, May 3 1000 - 1400 Wed, May 4 1200 - 1600 Thu, May 5 1000 - 1400 Fri, May 6 0800 - 1200 Mon, May 9 1200 - 1600 1800 - 2200
REQUIRED ATTENDANCE
Jose Aguilar-Castillo, Dan Baltimore, Lukas Biebinger, Amy Broughton, David Brown, Ty Brown, Bob Francis, Dena Gaston, John Gibson, Mike Gilmore, Jeff Glenn, Jose Gonzalez, Daniel Hagemeyer, Bryan Hancock, Charles Horne, Audrey Hunt, David Kennerly, Ray Kirby, Jeffrey Lineberger, Tim Marshburn, Randy McKown, Shelly Miller, Todd Moore, Arthur Nolan, Rebecca Norris, Timothy O’Connell, Don Overcash, Christy Parker, Tony Pattillo, David Phillips, Beth Rimmer, Johnny Sampson, Don Shue, Deanna Vandeventer, Charles Voglewede, Veronica Westover and Tom Wright. PLEASE NOTE: If your Annual Performance Review was in April and you did not attend class, you must contact Amy Broughton to attend a May class.
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MAY INSERVICE, CON’T... Wed, May 11 1200 - 1600 1800 - 2200 Thu, May 12 1800 - 2200
INFORMATION UPDATES
• Please register for your Corporate Compliance • • •
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Training session through LMS. The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. Attendees will be paid for the total time spent in class. Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. Compliance sessions are held next to the Medic Fitness Center.
For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
SUN
MON
TUE
WED
THU
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3 COMPLIANCE 1400 - 1800
4 COMPLIANCE 0800 - 1200
5 INSERVICE 1000 - 1400
INSERVICE 1000 - 1400
INSERVICE 1200 - 1600
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11 INSERVICE 1200 - 1600 1800 - 2200
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9 COMPLIANCE 0800 - 1200 INSERVICE 1200 - 1600 1800 - 2200
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SAFETY MEETING 1000 - 1200 17
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MAY 2016 FRI
SAT
6 COMPLIANCE 1200 - 1600
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INSERVICE 0800 - 1200 12 COMPLIANCE 1400 - 1800
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14 COMPLIANCE 1600 - 2000
20 ASSESSMENT CTR 0800 - 1700
21 SAFE TEEN 0730 - 1730
INSERVICE 1800 - 2200 19
MEDPAT 0900 - 1400 22
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Harrison Michael Pomeroy was born to Michael and Brittany Pomeroy 4/15/2016 at 11:11pm. He was 9 pounds, 21 Inches long. Baby and Mom are healthy. Dad was finishing up a call at Novant Huntersville (where mom was in labor). Brittany called and said, “It is time”. Harrison arrived 40 minutes later! For more info, please con2014at tact SEPTEMBER Michael Pomeroy michaelp@medic911.com
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For every family member who died... WE WALK! For every MEDIC employee who survived... WE WALK! For every cancer patient’s last transport... WE WALK!
SATURDAY, MAY 14 1700 - 0000 FIRST WARD PARK 301 E 7th St, Charlotte, NC 28202
TO REGISTER / DONATE To be a part of the MEDIC Relay for Life (RFL) team, please click here or visit http://bit.ly/1TeD2SH
Raise $50: Get a Medic Tee Raise $100: Get a RFL Tee For more information, please contact Lester Oliva at lestero@medic911.com or any PR member.
LIVE MUSIC n GAMES n FOOD TRUCKS n VENDORS n CHILDREN’S AREA n LIVE MUSIC n GAMES n FOOD TRUCKS n VENDORS n CHILDREN’S AR