Dispatch 042315

APRIL 23, 2015

APRIL COMMENDATIONS, MINION TAKEOVER AND MUCH MORE!

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@MecklenburgEMS

Welcome. Welcome. Welcome… To Medic 102. Last week, we shared a project charter and its focus on understanding Medic employee needs. Because they are near the end of the project, we felt that it would be useful to share some captured findings.

(Tapping on the back of a leather stool…) “Drum roll please!...”, Doc Studnek mimics Ed McMann. “Direct from your project team leader, Tiffany Nash, here is a brief update…”

tions.

We believe these recommendations can help improve the employee experience, based on what we’ve learned throughout the project. Some of the recommendations may seem obvious and easy, similar to the new survey we develop. Others will be a little trickier. For example, reassessing the process of understanding our employees’ perspective and figuring out how to effectively and consistently include front line employees in projects will be trickier than some others.

Tiffany Nash flashes her pearly whites (while looking at Doc Studnek over her glasses). “Well, that’s quite an in- In some of the best possible news, many of the things we found that were important areas for improvement are tro…” already being worked on. For instance, there’s a work We’ve learned a lot about what our employees’ need. team focusing on determining the best ways to comMany things, we’re already doing very well. Some things municate with our workforce. Other work teams are tryneed improvement. To close out this project, we’re in ing to figure out how to effectively navigate and budget the process of working with our survey development front line employee needs, like the Carry in Equipment company (PRC) to develop a new survey. This survey will work team. focus on the areas that are very important to Medic employees. Our intent is to put increased emphasis on com- Thank you, Tiffany. As we close today’s session, make munication and direct supervisor/manager relationships sure you attend one of April’s In-Service sessions to hear among a few other what we’ve learned about employee perspectives. things. PRC has an But hold on to your hats, boys and girls, awesome survey de- next week will be AWESOME!... We will velopment team. They share how we hold project teams acare familiar with indus- countable: a project map. try best practices. We anticipate they may As always, we’d love to hear from you. If incorporate these best you have any questions, please email Tiffany practices in ways we at tiffanya@medic911.com. Or drop us a note haven’t seen in the in the PR dropbox, located outside the PR Office. past.

CLASS DISMISSED! The last thing that the team will do is provide the Lead Team with a series of recommenda-

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As previously noted, the latest Performance Pay Tracking Period began on March1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Whenever a situation requires you to leave an ambulance parked outside of post 100, please remember to turn off the module switch. Leaving the switch on can quickly kill the battery. This applies to leaving a truck outside when the bays are backed up, as well.

Please note: this is per a request from Fleet. Your attention to this is appreciated.

For more information, please contact Bob Francis at bobf@medic911.com or 704-943-6251.

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It is with mixed emotions that I announce the retirement of Melissa Garifo. After 30 years of service in EMS, Melissa is about to enjoy new adventures in life beginning May 1, 2015.

Melissa began her career at Medic as a paramedic and soon afterward, as a crew chief. Very early on, Melissa distinguished herself as an extremely talented and caring clinician who always demonstrated strong advocacy for her patients. In the early 1990’s, Melissa began serving as a Field Training Officer and helped orient and develop new EMT’s and paramedics during a critical time of major expansion for Medic due to the tremendous growth of Charlotte-Mecklenburg.

During her time as an FTO, Melissa became well known for her strong employee advocacy and commitment to providing excellent training and education for our employees. That commitment to excellence served her well as she transitioned to the new role of education and quality specialist in 2005 and in 2011 to her current position as Clinical Education Manager. Melissa was part of the initial team that built the Emergency Medical Education and Simulation Center and the enhanced training and education that went with it. As Clinical Education Manager, she has led the team to even greater levels of success and helped gain national recognition for Medic’s training and simulation program. From improved education, to enhanced simulation experiences, to a redesigned Field Training Officer and Paramedic Preceptor program, Melissa’s commitment and dedication to Medic, its employees and the patients we serve will be felt for years to come.

Please join me in congratulating Melissa on a job well done!

Kevin Staley Deputy Director For more information, please contact Kevin Staley at kevins@medic911.com or 704-943-6220.

You’re invited to Melissa Garifo’s, 30 Year Retirement Celebration. Since she’s about to live in the lap of retirement luxury, drop by and say...

“ADIOS” “CIAO BELLA” “BON VOYAGE”

WEDNESDAY, APRIL 29 3:00 P.M. – 5:00 P.M. MED. SERVICES, CONF. RM. 1 Contact Kevin Staley at kevins@medic911.com or 704-943-6220, for more information.

SEPTEMBER 2014

4525 Statesville Road Charlotte, NC 28269 Main Line: 704-943-6000

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MAY COMPLIANCE Sat, May 2 Wed, May 6 Thu, May 14 Tue, May 19 Fri, May 29

1600 - 2000 0800 - 1200 0800 - 1200 1300 - 1700 1300 - 1700

MAY IN-SERVICE Tue, May 12 Wed, May 13 Thu, May 14 Fri, May 15 Mon, May 18

Wed, May 20

Thu, May 21

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

PLEASE NOTE: If your Annual Performance Review Jose Aguilar-Castillo, Dan Baltimore, Lukas Biebinger, was in April and you did not attend the April class, Amy Broughton, Ty Brown, David Brown, Bob Fran- you must contact Amy Broughton to attend a May cis, Melissa Garifo, Dena Gaston, John Gibson, Mike class.

Gilmore, Jeff Glenn, Jose Gonzalez, Daniel Hagemeyer, Bryan Hancock, Jason Harbert, Charles Horne, Au- INFORMATION UPDATES drey Hunt, David Kennerly, Ray Kirby, Rebecca Norris, • Please register for your Corporate Compliance Training session through LMS. Jeffrey Lineberger, Tim Marshburn, Randy McKown, Chris Milby, Shelly Miller, Todd Moore, Arthur Nolan, • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

Timothy O’Connell, Don Overcash, Christy Parker, Tony Pattillo, David Phillips, Beth Rimmer, Johnny • Attendees will be paid for the total time spent in class.

Sampson, Don Shue, Deanna Vandeventer, Charles • Each employee, with an Annual Performance ReVoglewede, Veronica view within that same month, MUST attend one Westover and Tom of the available Compliance Training Sessions.

Wright.

• Compliance sessions are held next to the Medic Fitness Center.

REQUIRED ATTENDANCE

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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SUN

MON

TUE

WED

THU

MAY 2015 FRI

SAT

1

2 COMPLIANCE 1600 - 2000

3

4

5

6 COMPLIANCE 0800 - 1200

7

8

9

10

11

12 IN-SERVICE 1000 - 1400

13 IN-SERVICE 1200 - 1600

14 COMPLIANCE 0800 - 1200

15 IN-SERVICE 0800 - 1200

16

IN-SERVICE 1000 - 1400 17

18 IN-SERVICE 1200 - 1600 1800 - 2200

19 COMPLIANCE 1300 - 1700

20 IN-SERVICE 1200 - 1600 1800 - 2200

21 IN-SERVICE 1800 - 2200

22

23

24/31

25

26

27

28

29 COMPLIANCE 1300 - 1700

30

ADMIN OFFICE CLOSED

Chance Osborne Thomas Slack Ryan Schott Crystal Strong Robin Geck A. Breeden-Alvarez James Wilkinson Veronica Davis Heather Smith Bhavna Dhillon Cynthia Jefferson Masayo McCormick Jeff Glenn Scott King Tyler Mohr Michael Rider Ronisha Carr Lee Brown Scott Bodien Bill Woods Gary Richardson Ray Kirby

1 1 1 2 2 2 2 3 3 3 5 6 8 8 8 9 10 12 12 13 13 14

Robin Roy Benjamin Shaw Bradley Rowland Michael Conklin Lakisha Lee Shannon Helms John MacIntosh Barry Bagwell Ray Hanna Nicholas Howard Chad Kennedy Daniel Boyer Landon Simonini Drew Innerfield Kevin Stapleton Kyle Bielan Ted Wise Daniel Geis Dominic Taylor Brian Murphy Kristi Beaver

15 15 15 17 17 21 21 21 24 24 25 25 26 26 27 27 28 28 28 29 31

SEPTEMBER 2014

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Maxwell Adams (2), Benjamin Astrike, Daniel Baffaro, Jeff Bailey, Josiah Balbuena, Jason Barr (4), Amber Barrera, Luis Barrera, Kristi Beaver (2), Andrew Berger, Lukas Biebinger (4), Kyle Bielan, Jay Black, Daniel Boyer, Thomas Brake, Angela Breeden-Alvarez, Landrel Brown, Paul Burns, Ronisha Carr, Kristin Carriker, Anne Carter (2), Kevin Carter, Paul Cash (2), Treven Cherry, Todd Childers, Esequiel Cipriano, William Coble, Michael Conklin, Harley Conrad III (2), Christopher Craddock, Jason Crump, Ashley Cummings (2), Janine Curlee (2), Katherine Currin (20, Jai-An Davidson (2), Norman Daye, Matthew Deedrick, Chelsea Dewell, Bhavna Dhillon (3), Gabriel Donaldson (2), Patricia Dowbiggin (5), Michael Dudkowski Jr, Mariann Earwood-Hackert (2), Yolanda Edmonds, Alan Elam (3), Jacob Ellison, James Emerson (2), Robin Farrar, Miguel Flechas (2), Kelly Flynn, Jenna Galanti, Dena Gaston (4), Daniel Geis, John Gibson (4), Ralph Giuliano, Jeffrey Glenn (3), Noah Godbey (3), Matthew Godec, Rogelio Gomez, Jose Gonzales, Robert Graf, Mali Green, Michael Grisanti (3), Jason Harbert (3), Russell Harrell, Benjamin Harris, Brittany Harris, Rebekah Hart-O’Sullivan (2), Joshimine Hawkins (2), David Hawks, Stephen Hayes, Matthew Hestwood, Kendall Hicks (3), Sarah Hinson (2), James Hoffman, Samuel Hord (3), Charles Horne (2), Robin Houser (3), Kathy Houston, Audrey Hunt (2), John Hunt, Christy Iyoob, Pamela Jackson (2), Matthew Johnson, Samuel Jones, Trueman Jones, Casey Jordan (2), Catherine Jordan, Angela Kaufman, Jared Kelly (4), Elizabeth Kennedy, Shawn Kersey (3), Scott King (4), Eric Koelbl, Jonathan Konecny, Robin Lamb (2), Erin Lee, Rebecca Lee, Malcolm Leirmoe, Nicholas Lommerse (4), Matthew Losh (4), Ryan Lowe (2), Vashti Lynch, Michael Macho, Courtenay Martinsen (2), Anna McCarley, Masayo McCormick, Robert McKenzie, Milan Merges, Brian Miller, Justin Minton, Erin Mitchell, Hunter Mitchell, Tyler Mohr, Corey Montgomery (2), David Moore, Thomas Muhammad, Brian Murphy (2), Jeremy Murphy, Kenneth Murray (2), Edmund Naumann, Rebecca Norris (5), Timothy O’Connell, Robert Owens, Ethan Parker, Macon Parker (2), Robert Parker, Christopher Peet, Brandy Pender (2), Albert Pendlay, Alexis Perkel (2), David Phillips, Howard Pittman, Heber Portela Da Rosa, Hillary Ramsey, Marcus Ray, Helen Reed (2), Adamo Riascos, Brandis Ridenhour, Scott Rinehults (3), Stephen Robinette (3), Amanda Rothbauer (2), Justin Rowe, Robin Roy, Megan Ruane (2), Michael Santeramo, Michael Schmidt, Ryan Schott, Amanda Scoggin , Benjamin Shaw, Kyle Sheehan, Karen Sherard, Mary Shockley, Thomas Slack, Andrew Smith, Ashley Smith (2), Brian Smith (2), Stacen Smith (4), Christopher Somerset, Kevin Stapleton (2), Ian Starkey (4), Gene Starnes, Christina Stauber, Tory Stokes, Crystal Strong (3), Dominic Taylor, Andrew Tinson, John Wagner, Nichole Washington (2), Andrew Williams (2), Travis Williams (2), Sheridan Wilson, Michelle Wise (3), Wilson Woods (2), Andrew Wooten (2), Thomas Wright and Christopher Zornow (2).