APRIL 21, 2016
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For every family member who died... WE WALK! For every MEDIC employee who survived... WE WALK! For every cancer patient’s last transport... WE WALK!
SATURDAY, MAY 14 1700 - 0000 FIRST WARD PARK 301 E 7th St, Charlotte, NC 28202
TO REGISTER / DONATE To be a part of the MEDIC Relay for Life (RFL) team, please click here or visit http://bit.ly/1TeD2SH
Raise $50: Get a Medic Tee Raise $100: Get a RFL Tee For more information, please contact Lester Oliva at lestero@medic911.com or any PR member.
LIVE MUSIC GAMES 1.com n FOOD TRUCKS n VENDORS n CHILDREN’S AREA n LIVE MUSIC n GAMES n FOOD TRUCKS n VENDORS n CHILDREN’S AR 2 n medic91
As previously noted, the latest Performance Pay Tracking Period began on March 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient”
SEPTEMBER 2014
2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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For the past thirty seven years, Bob Francis has been a staple at MEDIC. As he sails into his next journey, we couldn’t let him leave without sharing some of his experiences over the past quarter century. Excited to be a part of an organization that focused on providing high-quality prehospital care, Bob joined MEDIC after being employed with another EMS agency. Earning just $9,600 a year and being exposed to his first professional EMS environment, Bob went from a twentyfour “on” / twenty-four “off” to a twenty-four hour “on” / forty-eight hours “off” schedule. Bob’s MEDIC career started with a few trucks at four stations. MEDIC’s administration consisted of a Director, an Assistant Director, a Training Officer, three Field Supervisors and one Communications Supervisor. Crew Chiefs and Senior Crew Chiefs served as post station commanders. Originally an EMT level service, MEDIC progressed into an EMT I.V. Level provider in 1979. Around this time, Bob participated in MEDIC’s, Cardiac Technician trial program in 1982. MEDIC then became a Paramedic service provider in 1985. Being a part of such a valuable service is what Bob loves the most about his job. MEDIC’s first ten years were spent establishing its abilities and identity. According to Bob, MEDIC spent the last ten years operating at an incredibly effective level. “We continue to refine our processes and improve our service,” Bob shares. Although he isn’t on the front-lines anymore, Bob takes pride in what’s accomplished by MEDIC’s, men and women. “I am continually impressed by the work that goes on around me”, Bob states with a smile on his face. According to Tony Pattillo, MEDIC’s Operations Manager, Bob’s guidance and encouragement has helped him (and many other coworkers) thrive in an ever-changing environment. Tony feels very fortunate to have Bob in his corner and found many of his ideas, inspir-
ing. “Bob has made such a difference with his enthusiasm and willingness to answer questions, no matter how minute” said Tony. Tony always appreciates Bob’s thoughtful, steady approach to solving any problem large or small. “Somehow, he is able to make seemingly complicated concepts into something simple; straightforward ideas we can get excited about and rally behind. Bob has proved that it doesn’t take a loud voice to accomplish tremendous things,” Tony continues. “Bob’s graciousness about people, his delight in and acknowledgement of their successes and his ability to make he or she the ‘hero’ has always impressed me”. We asked Bob: if a new employee asked you for advice, what wisdom would you impart? Bob’s replied, “I would say that maintaining your composure is the most important thing you can accomplish at MEDIC. Pausing a moment to think and breathe is helpful in a difficult situation. You must always act with kindness and compassion. I would also share that you can have a lot of fun in EMS. In the beginning of my career, I thought I would try EMS for six months and see if it was a job worth doing. I stayed for another 36.5 years...” What’s next for Bob? Well, he’ll enjoy a long stretch of leisure time. Both of his kids will be home this summer. So he plans to spend time with the family, travel a bit, cycle, hike, paddle and improve on his guitar playing. He also believes that working around the house will be imposed on him, as well. Bob bids us farewell on April 29th. Make sure to drop by his office (located near the gym) and say goodbye to a MEDIC legend. He takes hugs too!
SEPTEMBER 2014
For more info, please contact Kevin Staley at kevins@medic911.com.
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MAY COMPLIANCE Tue, May 3 1400 - 1800 Wed, May 4 0800 - 1200 Fri, May 6 1200 - 1600 Mon, May 9 0800 - 1200 Thu, May 12 1400 - 1800 Sat, May 14 1600 - 2000
MAY INSERVICE Tue, May 3 1000 - 1400 Wed, May 4 1200 - 1600 Thu, May 5 1000 - 1400 Fri, May 6 0800 - 1200 Mon, May 9 1200 - 1600 1800 - 2200
REQUIRED ATTENDANCE
Jose Aguilar-Castillo, Dan Baltimore, Lukas Biebinger, Amy Broughton, David Brown, Ty Brown, Bob Francis, Dena Gaston, John Gibson, Mike Gilmore, Jeff Glenn, Jose Gonzalez, Daniel Hagemeyer, Bryan Hancock, Charles Horne, Audrey Hunt, David Kennerly, Ray Kirby, Jeffrey Lineberger, Tim Marshburn, Randy McKown, Shelly Miller, Todd Moore, Arthur Nolan, Rebecca Norris, Timothy O’Connell, Don Overcash, Christy Parker, Tony Pattillo, David Phillips, Beth Rimmer, Johnny Sampson, Don Shue, Deanna Vandeventer, Charles Voglewede, Veronica Westover and Tom Wright. PLEASE NOTE: If your Annual Performance Review was in April and you did not attend class, you must contact Amy Broughton to attend a May class.
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MAY INSERVICE, CON’T... Wed, May 11 1200 - 1600 1800 - 2200 Thu, May 12 1800 - 2200
INFORMATION UPDATES
• Please register for your Corporate Compliance • • •
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Training session through LMS. The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. Attendees will be paid for the total time spent in class. Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. Compliance sessions are held next to the Medic Fitness Center.
For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
SUN
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3 COMPLIANCE 1400 - 1800
4 COMPLIANCE 0800 - 1200
5 INSERVICE 1000 - 1400
INSERVICE 1000 - 1400
INSERVICE 1200 - 1600
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11 INSERVICE 1200 - 1600 1800 - 2200
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9 COMPLIANCE 0800 - 1200 INSERVICE 1200 - 1600 1800 - 2200
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SAFETY MEETING 1000 - 1200 17
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MAY 2016 FRI
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6 COMPLIANCE 1200 - 1600
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INSERVICE 0800 - 1200 12 COMPLIANCE 1400 - 1800
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14 COMPLIANCE 1600 - 2000
20 ASSESSMENT CTR 0800 - 1700
21 SAFE TEEN 0730 - 1730
INSERVICE 1800 - 2200 19
MEDPAT 0900 - 1400 22
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Welcome and congratulate our newest class of EMT’s. • • • • • • • • • • • •
Alexandra Ebner Emilee Engelhaupt Kathryn Furphy Michael Ganzert Jr. David Kilguss Molly Moore Roberto Rabell David Reynolds Charles Robinson Michael Schaupp Joshua Wallace William White
CONGRATS!
SEPTEMBER 2014
For more info, contact Eric Bitler at ericb@medic911.com
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Jenna Galanti St. Alban’s Parishioners
ST. ALBAN’S CHURCH
The AED at Alban’s Episcopal Church is one of twenty AED’s donated by North Carolina State Representative, Becky Carney. In 2009, Carney survived a cardiac arrest incident when a bystander performed CPR and utilized the AED donated to the State House Floor by her freshman class. for more info, contact Lester Oliva at lestero@medic911.com.