Dispatch 042017

APRIL 20, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 04/14/17

EST. PAYOUT : $550 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 56% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

68:03

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 82%***

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.54%/P2: 97.68% P3: 91.16%***

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:22** *Agency Driver Safety as of 11/7/16 **P1 Trauma as of 03/31/17 ***MPDS and Response Times through 04/07/17

The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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medic911.com

Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

medic911.com

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SATURDAY, MAY 20 1700 - 0000 FIRST WARD PARK 301 E 7th St., Charlotte, NC 28202

TO REGISTER / DONATE To DONATE, learn more about Medic’s Relay for Life (RFL) team or, register to walk, visit http://main.acsevents.org/goto/MedicEMS MEDIC SPIRIT Show Medic spirit by walking at this year’s event and wearing a free tee! Once you’ve registered, drop by the PR Department (located near CMED; M-F, 0700 - 1700) and pick up a Medic/RFL tee before Wednesday, May 17, 2017.

Not walking but still want a stylish Medic/RFL tee? Donate a $100 or more and get a free Medic/RFL tee.

Sizes are limited and will be distributed on a first come, first serve basis.

For more information, contact PR at PR@medic911.com

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medic911.com

FLAT STANLEY COMES TO MEDIC Flat Stanley is quite the traveler journeying to all fifty US states and Canada. Recently he has been seen canoodling with the likes of Clint Eastwood, Jackie Chan and Kim Kardashian. Thanks to Greyson Earwood (son of Mariann Earwood), who is a part of the Flat Stanley program, Flat Stanley visited P100 a few weeks ago. During his stay with the Earwoods, Flat also traveled to the beaches of Charlston, S.C.

Flat Stanley is actually much more enriching.

Teachers call the Flat Stanley program an “authentic” literacy project that inspires kids to write about their own passion and excitement for the project. Participants are also given the freedom to write about many things through the rubric of the Flat Stanley character.

One of the project’s best features is that students don’t have to wonder where to begin or what to write about. The sender and the recipient already have a mutual friend: Flat Flat Stanley Project Stanley. Writing and learning becomes easier, The basic principle of The Flat Stanley Project flows naturally, and tends to be more creative. is to connect children, students and classrooms with other children and classrooms For more information on the Flat Stanley proparticipating in the project. Children send gram, visit flatstanley.com their “flat” visitors through the mail, digitally or with the Flat Stanley app. Kids then talk, track, IT’S NOT BRAGGING IF IT’S TRUE. Email your stoand write about their flat character’s journey ries and photos to PR@medic911.com. and adventures. Similar to a pen-pal activity,

SEPTEMBER 2014

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REQUIRED COMPLIANCE ATTENDEES: Jose Aguilar-Castillo, Dan Baltimore, Lukas Biebinger, Amy Broughton, David Brown, Ty Brown, Dena Gaston, John Gibson, Jeff Glenn, Jose Gonzalez, Daniel Hagemeyer, Bryan Hancock, Charles Horne, Audrey Hunt, David Kennerly, Ray Kirby, Jeffrey Lineberger, Tim Marshburn, Randy McKown, Veronica Michaelis, Shelly Miller, Todd Moore, Arthur Nolan, Rebecca Norris, Timothy O’Connell, Don Overcash, Christy Parker, Tony Pattillo, David Phillips, Beth Rimmer, Don Shue, Deanna Vandeventer, Charles Voglewede and Tom Wright PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a March or April class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

MAY 2017

MAY 29

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OFFICE CLOSED, MEMORIAL DAY

MAY INSERVICE TUE, MAY 2 WED, MAY 3 THU, MAY 4 FRI, MAY 5 MON, MAY 8 TUE, MAY 9 WED, MAY 10 THU, MAY 11 FRI, MAY 12 MON, APR 15

1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400

MAY COMPLIANCE TUE, MAY 2

WED, MAY 3 THU, MAY 4 FRI, MAY 5

MON, MAY 8 THU, MAY 11

0800 - 1000 0800 - 1000 1400 - 1600 0800 - 1000 0800- 1000 1400 - 1600

ASSESSMENT CENTER FRI, MAY 19

0800 - 1700

SAFETY COMMITTEE WED, MAY 24

1300 - 1500

SAFE TEEN SAT, MAY 20

0700 - 1300

ATTENTION MILITARY VETERAN EMPLOYEES The County’s Veterans Services Division of CSS is proud to host the City-County Military Veteran Employee Benefits Briefing on Friday, April 28. The briefing will be held in the auditorium of the Hal Marshall County Services Center (700 N. Tryon St., Charlotte). This event is open to Mecklenburg County and City of Charlotte employees who have served in any branch of the U.S. military (active, reserves or National Guard) or surviving spouses of deceased veterans.

Participants will have an opportunity to learn about benefits that they may be eligible to receive. Certified Veteran Service Officers will be present to talk about benefits including VA Healthcare, Service Connected Disability Compensation, Education, VA Home Loans, Dependency Indemnity Compensation, Burial Allowance, Memorial Services and VA Health Insurance.

The two Veteran briefings will be held from 8:30-11:30 a.m. and 1-4 p.m. The surviving spouse briefing will be held from noon-1 p.m.

RSVP at https://mecklenburgcounty.co1. qualtrics.com/jfe/form/SV_1LdStA1KEHKboJn

by April 21. Don’t wait. Seating is limited.

If you are not receiving VA benefits or have never been seen by the Mecklenburg County Veterans Services Division, please bring your Veterans Military Separation papers or DD214, if available. If you do not have a copy of the Military Separation papers or DD214, you can complete the request to obtain it when you meet with the Veteran Service Officer. Surviving spouses will also need to bring a copy of the Veteran’s death certificate.

If you have any questions, please contact Greg at gregoryg@medic911.com

SEPTEMBER 2014

medic911.com

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VitaMin Vital health information in a minute

Unplug from the dangers of technology Did you know that too much screen time can hurt your health? Nearly 60% of Americans use digital devices for five or more hours per day, and 70% of Americans use two or more devices at one time.1 It can all add up to trouble for your health. From eyestrain and headaches to a stiff neck and sore thumbs, technology can take a toll on your body. Here are a few tips to avoid letting your gadgets get the best of you.

Desktop or laptop computer Hunching over a computer monitor for extended periods can result in eye and vision problems, like eyestrain, blurred vision and dry eyes. It can also cause headaches, and neck and shoulder pain.

What to do?

1. Set up your workstation properly. Adjust your chair, monitor and keyboard for your height and optimal viewing distance.

2. Reduce glare. Adjust your monitor to avoid glare from windows or overhead lighting.

3. Practice good posture. Don’t hunch your shoulders or cradle a phone in your neck while typing.

4. Take regular breaks. Try the 20-20-20 rule. Take a 20-second break every 20 minutes to focus your eyes on an object at least 20 feet away.

Smartphone or tablet Frequent use can lead to throbbing hand, finger and thumb pain. It can also cause text neck, an injury that’s caused by constantly looking down at your device.

Source:

What to do?

1. Raise up your device. Keep devices at a comfortable distance just below eye level to avoid putting pressure on your neck.

2. Stretch it out. Relieve muscle tightness by looking up and arching your upper back.

3. Flex your fingers. Try these exercises (hold each position for 5 to 10 seconds and repeat 10 times).

Extend and flex wrists forward and backward Rotate forearms so palms face up and then down Make a fist, then spread your fingers out

› › ›

Video gaming Too much video gaming can lead to repetitive stress injuries in your wrist, hand and thumb that can make it difficult to grasp objects. It can also cause headaches and eyestrain, back pain and sleep disturbances.

What to do?

1. Set time limits. Take a break every 30 minutes to get up and move around.

2. Stop playing if you’re experiencing pain in your hands or thumbs.

3. Unplug for a good night’s sleep. Turn off video games at least one hour before bedtime.

1. The Vision Council. “Digital Eye Strain Report 2016.” http://www.thevisioncouncil.org/digital-eye-strain-report-2016 (last reviewed/updated January 6, 2016).

This is intended to be general health information and not medical advice or services. You should consult your doctor for medical advice or services, including seeking advice before undertaking a new diet or exercise program.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., Cigna Health Management, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only.

893412 04/17 © 2017 Cigna. Some content provided under license.