Dispatch 041317

APRIL 13, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 04/07/17

EST. PAYOUT : $550 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 56%

(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

68:03

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 82%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.54%/P2: 97.68% P3: 91.16%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:22** *Agency Driver Safety as of 11/7/16 **P1 Trauma as of 03/31/17

The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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ATTENTION MILITARY VETERAN EMPLOYEES The County’s Veterans Services Division of CSS is proud to host the City-County Military Veteran Employee Benefits Briefing on Friday, April 28. The briefing will be held in the auditorium of the Hal Marshall County Services Center (700 N. Tryon St., Charlotte). This event is open to Mecklenburg County and City of Charlotte employees who have served in any branch of the U.S. military (active, reserves or National Guard) or surviving spouses of deceased veterans.

Participants will have an opportunity to learn about benefits that they may be eligible to receive. Certified Veteran Service Officers will be present to talk about benefits including VA Healthcare, Service Connected Disability Compensation, Education, VA Home Loans, Dependency Indemnity Compensation, Burial Allowance, Memorial Services and VA Health Insurance.

The two Veteran briefings will be held from 8:30-11:30 a.m. and 1-4 p.m. The surviving spouse briefing will be held from noon-1 p.m.

RSVP at https://mecklenburgcounty.co1. qualtrics.com/jfe/form/SV_1LdStA1KEHKboJn

by April 14. Don’t wait. Seating is limited.

If you are not receiving VA benefits or have never been seen by the Mecklenburg County Veterans Services Division, please bring your Veterans Military Separation papers or DD214, if available. If you do not have a copy of the Military Separation papers or DD214, you can complete the request to obtain it when you meet with the Veteran Service Officer. Surviving spouses will also need to bring a copy of the Veteran’s death certificate.

If you have any questions, please contact Greg at gregoryg@medic911.com or Veterans Services at 704-336-2102

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NEW WEBSITE If you haven’t checked out medic911.com lately, drop by and see what’s new! We’ve redesigned the layout, updated the menu and some other options to help ensure we’re in-line with the industry standard.

Please take a few minutes and tell us what you think about the new layout by emailing Lester at lestero@medic911.com.

Osborne, Chance W. 1 Schott, Ryan M. 1 Slack, Thomas D. 1 Breeden-Alvarez, Angela 2 Geck, Robin R. 2 Wilkinson, James M. 2 Dhillon, Bhavna 3 Smith, Heather L. 3 Jefferson, Cynthia C. 5 McCormick, Masayo Y. 6 Moore, Mary E. 7 Glenn, Jeffrey S. 8 Rider, Michael S. 9

Woolf, Joseph B. Black, Ronisha S. Bodien, Scott M. Brown, Lee H. Crone, Rebecca L. Woods, Wilson O. Kirby, Dennis R. Johnson, Angela R. Rowland, Bradley W. Roy, Robin A. Shaw, Benjamin J. Conklin, Michael E. Lee, Lakisha D.

9 10 12 12 12 13 14 15 15 15 15 17 17

Weber, Christopher 19 Helms, Shannon J. 21 MacIntosh, John P. 21 Hanna, Robert R. 24 Howard, Nicholas S. 24 Boyer, Daniel J. 25 Kennedy, Chad A. 25 Williams, Christopher T.

25 SEPTEMBER 2014 Bielan, Kyle E. 27 Geis, Daniel T. 28 Brown, Christopher B. 29 Murphy, Brian P. 29 medic911.com

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REQUIRED ATTENDANCE Jeremiah Allen, Josiah Balbuena, Kristi Beaver, Terran Berry, Allison Brinzey, James Camarena, Ryan Clark, Heather Clay, Harley Conrad, Caleb Crum, Laura Dellinger, Jennifer Dollar, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Ruben Echeverry, Dusty Edwards, Dustin Elliott, Jacob Ellison, Matthew Godec, Randolph Goodman, Daniel Graser, Rebecca Hamilton, Mark Hayes, Isabella Hayes, Shannon Helms, Stephen Henry, David Hewitt, Eric Hudspeth, Alyssa Hunsaker, Matt Johnson, Morgan Kettles, Deva Kothandapany, Calvin LaVictoire, John Leopard, Douglas Little, Vashti Lynch, Jim Manning, Mike Moore, Lester Oliva, Sam Pendlay, Susan Pollich, Jason Queen, Alex Raymer, Chris Reazer, Daniel Robertson, Amanda Rothbauer, Bradley Rowland, Ryan Schott, Addison Schroeder, Derek Scott, Ashley Smith, Robert Smith, Heather Teague, David Toney, Maureen Townes, John Wagner, John Wenham, Jessica West, Tonya Whitesides, Andy Williams and Teresa Womble.

PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a March or April class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

APRIL 2017

APRIL INSERVICE MON, APR 17 TUE, APR 18

1000 - 1400 1000 - 1400

APRIL COMPLIANCE May Dates: COMING SOON!

FRI, APR. 14

SUN, APR. 16

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GOOD FRIDAY; ADMIN OFFICE CLOSED EASTER SUNDAY

ASSESSMENT CENTER FRI, APR. 21

0800 - 1700

SAFETY COMMITTEE WED, APR. 19

1000 - 1200

SAFE TEEN SAT, APR. 22

0700 - 1300

SATURDAY, MAY 20 1700 - 0000 FIRST WARD PARK 301 E 7th St., Charlotte, NC 28202

TO REGISTER / DONATE To DONATE, learn more about Medic’s Relay for Life (RFL) team or, register to walk, visit http://main.acsevents.org/goto/MedicEMS MEDIC SPIRIT Show Medic spirit by walking at this year’s event and wearing a free tee! Once you’ve registered, drop by the PR Department (located near CMED; M-F, 0700 - 1700) and pick up a Medic/RFL tee before Wednesday, May 17, 2017.

Not walking but still want a stylish Medic/RFL tee? Donate a $100 or more and get a free Medic/RFL tee.

Sizes are limited and will be distributed on a first come, first serve basis.

For more information, contact PR at PR@medic911.com

SEPTEMBER 2014

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For more information or the foodtruck vendor schedule, login to the extranet. Click on Extranet Home and Foodtruck Lunch Break. Questions? Please contact PR at PR@ medic911.com.