Dispatch 040915

APRIL 9, 2015

EQUIPMENT BAG VENDOR FAIR, PBS CHARLOTTE AND MUCH MORE!

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@MecklenburgEMS

THANK YOU to all of you who attended the Equipment Bag Vendor Fair! Bags were testing, zipped, hung, stretched...

And we received over 120 evaluations returned.

Keep an eye out for more opportunities to provide feedback, as we move forward.

Need more info? Contact Lester Oliva at lestero@medic911.com.

Effective 04/06/2015, the Mandatory Influenza Masking Requirement has been lifted by Carolinas Healthcare System and Novant Health.

For more information, contact Claudia Tetembaum at claudiat@medic911.com or 704-943-6100.

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As previously noted, the latest Performance Pay Tracking Period began on March1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Good morning. I’m Doc Studnek and this is Medic 102.

At Medic, we solve BIG problems around here. For example, how do we assure that a STEMI patient has a PCI in <90 min? How do we increase survival to hospital discharge for cardiac arrest? How do we manage or supplies and equipment efficiently?

As we continue with Charters, let’s explore what changes we can make that will lead to improvement. Simply put: there is no “one” way to make improvements. Determining what changes we can make defines the active part of an improvement project. To make his happen, we have to pick apart the problem and its parts. Also called, thought work, this is the only way it can lead to improvement.

Having a structured method to conduct this type of brainstorming and thought work is really important. Here at Medic, we have a tool we use specifically for this called a Driver Diagram. A Driver Diagram consists of four pieces: 1.

2.

3.

4.

Aim statement Primary drivers Secondary drivers Change concepts

As we move through this process, from aim to change concepts, we move from a large complex problem to its smaller pieces. And bite sized problems are always easier to tackle; and therefore change.

If in the course of chartering a project a team can get clarity on what drives the process we are interested in changing and can find the easy bite sized chunks to attack first they set themselves up for success. And next week, the real fun begins: we will share a completed charter with you on a project that is currently active.

Your homework tonight: review the diagram (to the left) and give me a 1000 word hypothesis on how we identify what drives patient satisfaction. Please include a reference page. Email them to me by 4pm tomorrow.

“What?...”, inquires Beth, a medical analyst student; as she wipes her eyes from a short, but restful nap.

I’m joking about the 1000 words. Make it 500...

Again, I’m joking. There is no homework. Yet, review the diagram. If you have any questions, email them to Tiffany at tiffanya@medic911.com.

CLASS DISMISSED!

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AIM Ensure that 73% of Medic’s patients rate their overall service satisfaction as “excellent”.

SEPTEMBER 2014

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APRIL COMPLIANCE Fri, Apr 17 Tue, Apr 21 Sat, Apr 25

1300 - 1700 1300 - 1700 1600 - 2000

APRIL IN-SERVICE Tue, Apr 21st Wed, Apr 22 Thu, Apr 23 Fri, Apr 24 Mon, Apr 27

Wed, Apr 29

Thu, Apr 30

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

REQUIRED ATTENDANCE

INFORMATION UPDATES

Josiah Balbuena, Kristi Beaver, Terran Berry, Johnathon Bobbitt, Allison Brinzey, Amanda Burdette, Steven Cimijotti, Heather Clay, Harley Conrad, Laura Dellinger, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Dusty Edwards, Jacob Ellison, Matthew Godec, Rebecca Hamilton, Mark Hayes, Shannon Helms, David Hewitt, Robin Houser, Eric Hudspeth, Matt Johnson, Vashti Lynch, Jim Manning, Mike Moore, Edmund Naumann, Lester Oliva, Sam Pendlay, Susan Pollich, Robert Ramsey, Alex Raymer, Bradley Rowland, Ryan Schott, Derek Scott, Ashley Smith, Misty Swaringen, Heather Teague, David Toney, Maureen Townes, Andrew Tucker, John Wagner, Sarah Walsh, Jessica West, Tonya Whitesides, Andy Williams, Teresa Womble and Andrew Wooten.

• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in March and you did not attend the March class, you must contact Amy Broughton to attend a April class.

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For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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17 COMPLIANCE 1300 - 1700

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22 IN-SERVICE 1200 - 1600

23 IN-SERVICE 1000 - 1400

24 IN-SERVICE 0800 - 1200

25 COMPLIANCE 1600 - 2000

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30 IN-SERVICE 1800 - 2200

IN-SERVICE 1000 -1400 26

27 IN-SERVICE 1200 - 1600 1800 - 2200

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SEPTEMBER 2014

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PBS Charlotte dropped by Post 100 to film Vance HS students and their interest in STEM (Science, Technology, Engineering & Math) careers.

(Medic is one of the students favorite tour sites!)