Dispatch 040716

APRIL 7, 2016

Photo: Vonita Ham and Sherri Steele

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

For every family member who died... WE WALK! For every MEDIC employee who survived... WE WALK! For every cancer patient’s last transport... WE WALK!

SATURDAY, MAY 14 1700 - 0000 FIRST WARD PARK 301 E 7th St, Charlotte, NC 28202

TO REGISTER / DONATE To be a part of the MEDIC Relay for Life (RFL) team, please click here or visit http://bit.ly/1TeD2SH

Raise $50: Get a Medic Tee Raise $100: Get a RFL Tee For more information, please contact Lester Oliva at lestero@medic911.com or any PR member.

LIVE MUSIC GAMES 1.com n FOOD TRUCKS n VENDORS n CHILDREN’S AREA n LIVE MUSIC n GAMES n FOOD TRUCKS n VENDORS n CHILDREN’S AR 2 n medic91

As previously noted, the latest Performance Pay Tracking Period began on March 1st.

We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

medic911.com

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Sherri Steele, Vonita Ham, Charles Gunter, Rebecca Hamilton, Ray Hanna, Patrick Pfund, Patrick Crane, Rebecca Zamagni-Mander and Mike Sherriff

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medic911.com

Mike Miller Jeremy Murphy Troy White Erin Mitchell

SEPTEMBER 2014

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APRIL COMPLIANCE Fri, Apr 8 1200 -1600 Mon, Apr 11 0800-1200 Thu, Apr 14 1400 - 1800 Sat, Apr 16 1600 - 2000

REQUIRED ATTENDANCE

APRIL INSERVICE Fri, Apr 8 0800 - 1200 Mon, Apr 11 1200 - 1600

1800 - 2200 Wed, Apr 13 1200 - 1600

1800 - 2200 Thu, Apr 14 1800 - 2200

Jeremiah Allen, Josiah Balbuena, Kristi Beaver, Terran Berry, Allison Brinzey, James Camarena, Ryan Clark, Heather Clay, Harley Conrad, Caleb Crum, Laura Dellinger, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Ruben Echeverry, Dusty Edwards, Jacob Ellison, Matthew Godec, Rebecca Hamilton, Mark Hayes, Heidi Heimer, Shannon Helms, David Hewitt, Yvette Hilgers-McKary, Robin Houser, Eric Hudspeth, Matt Johnson, Calvin LaVictoire, Vashti Lynch, Jim Manning, Mike Moore, Edmund Naumann, Lester Oliva, Sam Pendlay, Susan Pollich, Robert Ramsey, Alex Raymer, Amanda Rothbauer, Bradley Rowland, Ryan Schott, Addison Schroeder, Derek Scott, Ashley Smith, Robert Smith, Misty Breeden, Heather Teague, David Toney, Maureen Townes, John Wagner, John Wenham, Jessica West, Tonya Whitesides, Andy Williams, Teresa Womble, Andrew Wooten and William Yokeley

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medic911.com

PLEASE NOTE: If your Annual Performance Review was in March and you did not attend class, you must contact Amy Broughton to attend a April class.

INFORMATION UPDATES

• Please register for your Corporate Compliance

Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SUN

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MON

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TUE

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WED

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THU

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APR 2016 FRI

SAT

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8 COMPLIANCE 1200 - 1600

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INSERVICE 0800 - 1200 10

11 COMPLIANCE 0800 - 1200

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INSERVICE 1200 - 1600 1800 - 2200 17

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13 INSERVICE 1200 - 1600 1800 - 2200 SAFETY COMM MTG 1000 - 1200

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14 COMPLIANCE 1400 - 1800

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16 COMPLIANCE 1600 - 2000

22 ASSESSMENT CTR 0800 - 1700

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INSERVICE 1800 - 2200 21

MEDPAT 0900 - 1400 24

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GUAC = GUACAMOLE INGREDIENTS Transfer to a serving bowl, sprinkle with the pista• 3 Hass avocados, halved, pitted and cubed chios. Serve with lime wedges and blue corn tor• 2 firm ripe Seckel pears or 1 large Anjou pear, tilla chips. cored and finely diced • 2 tablespoons chopped fresh cilantro For more info on this recipe and photo credit, • 1 1/2 tablespoons fresh lime juice visit foodnetwork.com • 3/4 teaspoon ground coriander • Kosher salt • 1 clove garlic, finely chopped • 1 small jalapeno, minced • Freshly ground black pepper • 3 tablespoons chopped roasted pistachios • Lime wedges and blue corn tortilla chips, for serving DIRECTIONS Toss together the avocados and pears in a medium bowl. Stir in the cilantro, lime juice, coriander, 1/2 teaspoon salt, the garlic and jalapenos until combined.

Add additional salt and pepper to taste.

SEPTEMBER 2014

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RSVP today by clicking here or visiting medic911.com, public relations, Medic New Headquarter Ground Breaking event

Mecklenburg County cordially invites you to the ground-breaking of MEDIC’s new headquarters.

Light refreshments following program.

TUESDAY, APRIL 19, 2016 9AM 4301 WILKINSON BLVD CHARLOTTE, NC